Sunday, October 19, 2008

Restaurant Service - The NON-OBESERVANT SERVERS

What is it today with some servers in restaurants that act like they are blind or something when they bring you your food? Also, what is it today with servers not APOLOGIZING for their mistakes or even blaming the kitchen staff for a mistake that could have been easily caught by them? I understand it's time consuming to check over the food, but, it's more time consuming to make more trips to fix the mistakes. Since they happen SO VERY OFTEN when we go out to eat, the servers should check over what they are taking to the table for any obvious mistakes such as a wrong entree or a side of ranch that isn't there. I am more understanding if these mistakes hardly ever happened that they would say they are wasting their time, but since it happens so often to us, I seriously don't understand why they don't check over the food or drinks BEFORE they bring it to the table? The only reasons I have come up with is LAZINESS and being UNCARING.

1. Ordering condiments with an item. I ordered an appetizer that comes with sour cream and salsa, which I added a side of ranch to it. My husband and I's waitress brings the appetizer out without the ranch. I remind her "I ordered a side of ranch" just like that I had said it, not mean or anything. No apology was given when she left to get the ranch and no apology was given when she got back with it, meanwhile I was waiting to eat some of the appetizer with the ranch I originally ordered. The thing that makes me angry the most is it's only ONE plate of food, so I cannot understand WHY these servers feel it's the "KITCHEN STAFF'S FAULT" when they can plainly *SEE* with their EYES the container of ranch is NOT on the plate? It's not like you have to touch any part of the food to notice a container missing. I also feel WHY give the server the order in the first place when they do NOT CARE WHAT is in their hands they are bringing to my table? I might as well have given my order to the kitchen staff MYSELF and WENT to get it from the kitchen MYSELF. There's no point in doing something if it's wrong. Sometimes things get looked over, which I can understand, but when you forget something you APOLOGIZE. I feel there was NO EFFORT she put into getting that appetizer to our table correct. I seriously doubt she actually took her written order and verified the plate, meaning that she just made a mistake. She didn't take one second to verify the plate BEFORE bringing it to our table. I feel if she would have verified the food and just simply overlooked that due to feeling overwhelmed with being busy she would have APOLOGIZED. The thing was, these servers want to blame the kitchen staff. It makes me so ANGRY when they have that attitude. Sure, there are SOME issues that are the kitchen staff's fault like if my server put in the order correctly, but my steak is undercooked or overcooked where it wasn't obvious that it wasn't correct meaning not one extreme to another like black steak vs. a red steak. Issues like a pickle under a bun cannot be caught by the server, because they'd have to TOUCH my food to notice it's wrong. I am talking about all of these OBVIOUS mistakes that come to our table. Can servers tell me WHY no apologizes are given when something is forgotten and WHY servers aren't verifying what they have in their hands? Don't they realize that the kitchen staff's mistake with not plating the ranch on the appetizer plate doesn't have to be THEIR mistake by bringing it out without the ranch? It's certainly not the kitchen staff's fault for my server that wrote down my order to bring it out without the ranch. The kitchen staff is NOT the person getting tipped here and is NOT the people I told my order to. The kitchen staff is also not BRINGING me the food. I just don't get WHY is it so DIFFICULT to get condiments in restaurants? It's not like I waited for my food to arrive to order the ranch. I ordered it when I placed my order for the appetizer.

2. The server can OFFER to bring the condiments that were ordered BEFORE the food comes out regardless of WHO brings the food to the table. If the customer declines the offer, then when it's not with the food, the person they have to really blame is themselves for not taking the server up on their offer. The server shouldn't ever just bring the condiments without asking first, because some people do not want the condiments ahead of time. The main reason why the server should offer to bring the condiments ahead of time is because it's forgotten so much that it makes more sense to make sure they aren't forgotten about by getting them right after the order has been put into the computer system unless of course the customer doesn't want them ahead of time.

3. Not noticing there are no utensils or a napkin even. I truly don't understand this? It seems like a lot of servers today don't act like it's THEM in the customer's seat. To serve you bread w/butter(no knife) or even your entree without a napkin even is just stupid. I understand that hostess or host didn't do their part, but in order for the customers to be able to EAT their food, they need at the very least one napkin and more than likely forks or knives. Even if I order a burger, I use a knife to spread mayo and mustard on. I understand servers are busy, but this is getting RIDICULOUS this keeps happening A LOT. I shouldn't have to ask for something to eat with or at least ONE napkin. That's ridiculous!

4. Not writing down orders, then forgetting. If you cannot remember even the smallest things like a refill request, WRITE the order down. At the table, you should be ready even when you greet the customers with your pad of paper READY to WRITE down what the customer wants. You have no clue what they are going to tell you and how complicated it could be. Even non-complicated orders get forgotten about. You should also take the written order and reread it, because it does no good to write it down, then not go back to it to TRY to remember it.

5. Not asking if a customer would like a refill when a glass is just about empty. To me, it's like DUH, if you see an empty glass to at least ASK the customer if they would like some more drink. For some weird reason, I have gotten many servers that just aren't observant. I don't know if it's because they are too lazy to ask for more work or are they just that stupid that the customer more than likely will want more drink?

6. Bringing out the completely wrong food or an entire side dish is wrong or missing. I don't get WHY this happens when the SAME server that took the order delivers the food except for pure LAZINESS? Then, we've had some servers that didn't apologize. I feel they felt it was the kitchen staff's fault THEY FORGOT to bring it from the kitchen to our table.

7. When another server delivers the food, WHY most of the time does your server fix a mistake if there is one? I don't get WHY they have another server bring out the food if they aren't going to make sure it's correct or even fix the mistake even(which a few times another server has fixed the problems, but rarely this happens)? I know the reason why other servers or food runners run the food to your table, because so your food doesn't get cold, but if the food is wrong, there's truly NO POINT in bringing it to the table. WHY can't the other server have some of the tip money that the server's earns instead of them being tipped out of sales? WHY is it if someone doesn't tip, the server still has to tip out the other server when more times than not, it's the other server's fault that the food was obviously wrong? Why doesn't the server that delivers the food fix the mistake? I understand they have their own customers to contend with, but, if there is an obvious mistake, the person responsible is the person that brought out the food(excluding containers of condiments, because that can be brought out by the main server ahead of time). So it should be the other server or food runner to correct THEIR mistake since THEY messed up. Now, if the order was not put in correctly by the server, then that's the server's mistake, so the main server should fix the mistake.

8. Another server delivering food should OFFER to get refills or anything else such as A-1 steak sauce or condiments or anything that is needed instead of just "SERVE N' RUN" without being CARING enough to ASK if something is needed or looks wrong. I had once I asked a waitress that delivered our food for a refill, she said "Your server will get it" and didn't even relay the message to our waiter since he came to our table empty handed. See how there was no TEAM WORK and how UNCARING that waitress was about customers. All she was worried about was her own tables. I feel WHY deliver our food to us if you aren't PART of OUR SERVICE? WHY BOTHER? Another time, I asked a waiter that delivered our food to us for a refill, which he said he would, which he didn't nor did he tell our waitress. There should be team work involved and servers should act like they know what it's like to be a customer. I had one waiter at Outback OFFER us refills even though he wasn't our waiter and he only brought us our food, now THAT'S how customer service should be. TEAM WORK is what should happen, but most don't want to work as a team today. That's why the servers sometimes doesn't know WHY their tip was bad, well people tip based on their SERVICE, NOT solely on what their server does only, so when those other servers decided to not get the refills or even tell our servers, guess what happened to tip? It went down some. Customers tip based on their SERVICE as a whole, so if that other server or food runner was lazy and uncaring, that tip got lowered due to THEM. If everyone worked as a team like the other waiter at Outback, restaurant service would run a lot smoother and nicer for everyone. WHY do these other servers that run the food act like customers can't ask for things or tell them something is wrong with their food? I feel if you aren't my server, you shouldn't be in my service to begin with, but you are due to getting us the food hot to our table. I feel if you are bringing me food, I have EVERY RIGHT to ask for a refill or anything from you since YOU are a PART of MY SERVICE. Just think if that were YOU, would you like it if another server did that to you by refusing to get you a refill or fix a mistake(which I have had that happen before when a mistake happened)? I seriously doubt you would, so WHY in the world would you treat someone else like that?

9. Not knowing the menu by bringing out for instance cheese fries that state come with a side of ranch without the ranch when the customer never stated they didn't want the ranch. This has happened a couple of times at least to us from the server that took the order and happened at least once from another server that delivered our food. Unless the customer stated they didn't want the condiment the food comes with or wanted to substitute another condiment for the one it comes with, if the menu specifically states it comes with a certain condiment, the server should either know or grab a menu(preferably a to-go menu would be faster to have in their apron) to compare the menu description with the plate of food. Once at Denny's, they even had a PICTURE menu on the side of the tables with the appetizers, which my husband had ordered the cheese fries that was supposed to come with ranch. The DINGY, STUPID waitress just brings out the cheese fries without the ranch. I don't care if they don't plate it right in the kitchen, because the person at fault for BRINGING the food out wrong is the SERVER in this type of situation. My husband didn't order it any differently than what the menu stated. He ordered it "AS IS" exactly from the menu.

http://www.dennys.com/en/cms/Appetizers/14.html

If the menu states it comes with a certain condiment, the server should notice if it's on the plate.

Also, you shouldn't ask the customer if they order an extra condiment do they want the condiment it comes with unless the restaurant charges for condiments, because the customer is PAYING for the original condiment in the price of the item. An example would be, a waitress asked if I would like marinara with mozzarella sticks that automatically come with marinara just because I had ordered ranch with it. This was at Chili's where they do NOT EVER charge for condiments, so WHY irritate the customer with stupid questions? It's not like if the customer doesn't want it, they can't simply move it. It doesn't ruin the food, because it's on the side. If the customer was "SUBSTITUTING" they would have said so or would have said "I want ranch instead of marinara." Something to that effect they would have said. If they meant it, but didn't say it, then it's the CUSTOMER that doesn't know how to order. The server should NOT be asking if both is wanted if it's not being charged for. There's no reason. The marinara I am already paying for in the original price of the item. WHY wouldn't I want both? Some servers don't think about that if you are sharing an appetizer, that another person at the table may want the sauce it comes with and the other person the ordered it wanted ranch or maybe both people like both sauces. There's NO REASON to ask such a stupid question unless they will get charged for the extra condiment or condiments, because if the customer didn't want the marinara(the original sauce) they would have said so. This is a DUH situation. If they didn't want it, they should order it like that. The condiment is on the side, so there's no real reason if it's not being charged to both asking a dumb question like that. The menu states it comes with marinara, so just because the customer orders it with ranch has ZERO to do with that they don't want the marinara unless they say so such as that they are substituting or they want ranch instead of marinara. It's irritating for the server to ask stupid, unnecessary questions and waste time. WHY wouldn't I not want what I am PAYING for already if the other condiment is free and it isn't going to affect the food in any way, because it's on the side if I didn't say I didn't want the sauce it came with? This is a DUH question if you ask me.

10. Bringing out the check with extra items, wrong items, wrongly priced items, on it or even the wrong check. Hasn't happened too often, but has happened at times. When it's the wrong check, that's a DUH, which has only happened once to us. Extra items or wrong items have been charged on our bills quite a number of times. Each time, we noticed within less than 10-15 SECONDS. I feel the server should care about the customer's money in order to expect the customer to care about their money.

11. Asking if you want change or not bringing all your change back when you never told the server to keep it. We don't have this happen often since we hardly EVER pay with cash or paper gift certificates, but it has happened to people we know that do pay with cash. Especially, to me it's a duh when you pay with a 50 dollar bill on a $30 check that you want change. The customer isn't going to tip $20 more than likely for a check of only $30. The servers need some common sense that ask this. Even if it's a small amount of change, unless the customer states they don't want the change, OF COURSE they want their change. Being lazy causes this type of situation. I feel if you want a good tip, MAKE the extra trip even if it is for nothing. So what if the customer leaves it all on the table. That's part of the service is to COMPLETE the service. If the customer states they want their server to keep the change, that's different. The best way to handle the situation is to just say "I'll be back with your change." That gives the customer an opportunity to say "Keep it" or to say ok or nothing even. You expect your change back at a store or a fast food restaurant, WHY because the server makes tips that somehow gives the server a right to assume the change is theirs? The server should NEVER assume the money is theirs until the tip is given. Until that time is, you don't assume a thing. GOOD THINGS COME TO THOSE WHO WAIT. Remember that saying, well, in this case it is the TRUTH.

12. Bringing out drinks correctly. For example, once I ordered a Mr. Pibb, our waiter brought me a sprite. Now come on now, ONE IS CLEAR, the other is DARK, well DUH, are you stupid? Another thing such as asking for salt for a margarita when the rim of the glass doesn't have salt on it, like DUH. Also, you can tell by looking at a dark colored soft drink to notice if the syrup needs changing without even tasting it. I was given by a server a much clearer looking coke. I tasted it to make sure that I wasn't wrong, sure enough I was right just by looking at it. Another unobservant server who has no brain to speak of. You have to think "Would you drink it if that were you?" Also, bar drinks should be brought out correctly as well. If I order a margarita without salt, don't bring me a margarita with salt. Don't blame the bartender for YOU BRINGING me something you can see without having to touch or taste the drink to notice something was no correct. You have ONLY YOURSELF to blame for YOU BRINGING it to me wrong instead of telling the bartender it's not correct to make it over. You are going to have to do that anyways when I send it back, so get it right BEFORE you bring it to my table, which this will save trips and most importantly TIME.

13. Bringing out any drinks that are in the server's control first before any bar drinks unless there are no soda stations(which most restaurants do have soda stations). It's like DUH people are thirsty. WHY would ANYONE want to wait 10 minutes for a coke just because another person at the table wanted a margarita on the rocks with salt? If anything, the server could ask if that person that ordered the margarita wanted a glass of water. Then if they said they did, the server could bring out a water and a coke. Then, when the bartender was finished making the drink, by then, an appetizer order could have already been put into the computer even instead of coming to the table 10 minutes later, they could have came back to the table 2-4 minutes later. Also, the customers may even know what they want already by the time the coke and water was delivered, you never know. They also may need to ask some questions before they decide what they want. Coming to the table sooner can ease the customer's mind about deciding what to get. Not every menu has complete descriptions on the food. An example would be side salads. Not every restaurant makes side salads the same. So I have had to ask servers at times what they have in their side salads, because it's not on the menu normally. To me it's a DUH that customers want their soft drinks, water, tea, or lemonade BEFORE the bar drinks. They don't want to wait 4 more minutes just because the bar is backed up. There's NO REAL REASON to make customers wait 5 minutes for a coke and a water unless the syrup needs changing or they are out of clean glasses. A coke and a water shouldn't take more than like 2-3 minutes, even less.

14. The server should ASK if the customer wants lemon with their water or tea. My server shouldn't ASSUME I want a slice of lemon on my water glass or with tea. Especially NEVER, put the lemon in the water or tea if only ordering only water or tea without specifying they wanted lemon, because that ruins the drink if the person doesn't want that.

15. ASSUMPTIONS can cause SERIOUS problems in a customer's dining experience if they are assumed wrong. WHY is it that servers act like EVERYONE is the SAME? I have had 3 different times from 3 different servers at 3 different restaurants when I asked for a box, they brought the check WITHOUT EVEN OFFERING US A DESSERT, which it was only me and my husband. I don't get that? A dessert means bigger check, means bigger tip from the bigger amount, so it's in the server's best interest to make the check bigger by selling more than to assume like that. WHY assume you are full? WHY not think outside the circle by thinking some customers MAKE ROOM for dessert by bringing home leftovers? That's what we did. 1 of the times we wanted a dessert, the other 2 times I had ordered another bar drink.

Another thing is that you want the same drink that you started with even with bar drinks. I have had 2 servers assume that when either I or my husband had mentioned I wanted another drink, the servers automatically started walking away ASSUMING I wanted the first drink I started with. WHY? WAIT TO GET MY ORDER. HOW HARD IS THAT TO JUST SIMPLY **ASK** what I want instead of ASSUME?


I have also had servers bring soft drink refills without being asked or being able to order them when sometimes people may not want a refill or may want something else, even if it's just a glass of water. The server shouldn't be ORDERING for their customers, because that's NOT THEIR RIGHT!!

Another time, my husband and I ordered 2 appetizers and 2 entrées. He ordered first his appetizer, then his entrée. I ordered my appetizer and my entrée. My husband's appetizer came out, but not mine. Time went on, no sign of mine. We asked our waiter where was mine and this is what he responded with " I thought you wanted it with your meal." I was like "I NEVER said that." I finally got it 2 minutes before my food instead of much earlier. He assumed ALL couples SHARE appetizers ALL THE TIME and there's NEVER a possibility that a customer wants to bring leftovers home even. My point is, no server should be ASSUMING things. I had a good server once that had asked when I had ordered a dessert at Chili's "One of Two" just to be 100% SURE we weren't sharing the dessert. We were sharing it, but the point is, THAT is what the server should be doing. They should make 100% SURE this is what the customer wants.

A couple of times I had ordered 2 sides of EXTRA bbq sauce at 2 different restaurants. The servers ASSUMED I wanted my ribs dry and that I wanted the bbq sauce "ON THE SIDE", NOT "EXTRA."

A few times had DINNER(not a required time to bring the check too soon unlike lunch time), was brought the check too quickly. One time with delivering the dessert, the waitress ASSUMED that's all we were getting, which it wasn't, because I usually get another bar drink after a dessert, which I did. Two times, in the middle of eating dessert, our check was brought without us asking for it or being asked. BOTH times we weren't ready for it. So what if MOST of the time most people are ready for the check at a certain time, you have to ASK to make 100% SURE of this instead of just ASSUME something.

Another time, I wanted a side salad and my husband ordered an appetizer. I didn't want the appetizer. I didn't receive my side salad until AFTER the appetizer. At another restaurant, we did the same situation. In both situations, we did not tell the server we weren't sharing the appetizers or that I wanted my side salad before his appetizer, which that time I received my side salad BEFORE his appetizer instead of after or even with the appetizer. The waiter in the first situation ASSUMED we were SHARING the appetizer not to bring the side salad BEFORE the appetizer just incase if I wasn't finished eating the side salad before the appetizer arrived.

My point is, WHY servers **ASSUME** ALL THE TIME THAT EVERYONE IS THE SAME ALL THE TIME? Sometimes we share appetizers, sometimes we don't. We don't always do the same thing ALL THE TIME. WHY isn't there any VERBAL COMMUNICATION ANYMORE? WHY make mistakes if you could easily PREVENT THEM by simply ASKING some questions? It's better to get it right, than to be wrong just so you don't ask too many questions.


My main point of this blog is to find out from SERVERS WHY some of them are so lazy and uncaring to do these types of things? I understand for instance asking for change CAN save time for other customers, but what about those customers you just asked that question to? They don't matter or something? You have to care about ALL your customers, not just think about the other people's time and your time you are saving by not bringing back change. I also understand it's more time consuming to make 2 trips to bring out drinks(such as soft drinks before alcoholic drinks), but it can save time by getting an appetizer order or even entree orders if you go back sooner to the table and the customers will be happier getting something to drink faster so they will tip you better more than likely the faster they can have SOMETHING to drink, even if it's just water. I understand the servers want to consolidate steps by bringing all the drinks on one tray, but sometimes consolidation makes customer wait longer for things unnecessarily. It may be quicker for the other customers, but not quicker for the current customers you are bringing drinks to. I understand it's time consuming to verify the plates of food, but servers have to understand it's time consuming to make extra trips that are unnecessary when mistakes happen that were obvious to the server's eyes that they didn't have to touch the food to notice something was wrong. It would be better to bring the food out correctly by taking 15-25 seconds per plate depending on the order of course, than to bring it out obviously wrong. Your tip depends on the mistakes you make and how you handle the mistakes as well. Don't let the kitchen staff's mistake be YOUR mistake if you can help it. I had a waiter bring me quesadillas when I had ordered bbq chicken nachos, which this was our waiter, not another server. Don't you think that made him look stupid or look like an idiot considering he had 3 other tables, which only 1 had 4 people at the most, which we were only a party of 2? Turns out he put in the order wrong as well. So not only did he bring out the wrong thing by not verifying the written order, but he also put the order in wrong. He could have easily CAUGHT his own mistake IN THE KITCHEN, but was TOO LAZY and UNCARING to do that. He didn't even notify a manager nor did we. A stiff was deserved. I had to get up to find out what had happened since he took the wrong food away and didn't even tell me what had happened to my food. I got this tiny sorry out of him, but I had to get up to get it. How pathetic was that? It just shows how LAZY and EXTREMELY UNCARING of a human being he was to do that to us. ANY CARING server would have told their manager to get something either comped or could have gotten a free dessert offer for our inconvenience since HE was supposed to try to make up for HIS mistakes he made. ANY caring waiter would have just given us the wrong food for free instead of either throwing it away or letting co-workers eat it, because I doubt they would have tried to resell it. Anyway, I am writing this blog to find out WHY service today is so TERRIBLE? WHY isn't the $2.13/hr an INCENTIVE to BUST ASS? WHY when a mistake does happen with my condiments being missing which I only repeat my order NICELY by saying for example "I ordered a side of ranch", they do NOT apologize 98% of the time? WHY servers think that they always deserve at the very minimum 15% when they make mistakes or be unfair or unattentive? WHY do they feel no matter what they do they deserve a good tip? I understand it's a VERY, VERY, VERY HARD job, but the server should know in their heart of hearts that what they truly deserve or not. You know what you deserve or don't deserve. Don't act like you busted ass for your customers if you could have put more EFFORT, but was truly too lazy to. I want to know WHY I have so many servers serve us that are completely STUPID when serving the pubic by being so UNOBSERVANT and UNFEELING? I feel you've got to be stupid to serve food with no utensils. WHY don't servers act like it's THEM in the customer's seat? Don't they EVER go out to eat themselves? Don't they understand what it's like to get mistakes at their table? I don't get if they do, WHY are they doing it to others on purpose by being too lazy to verify things or TRY to be observant? Customers, you can reply also to find out your opinions. I would like to hear from servers the most to see WHY they are treating the dining public like this yet, I know they wouldn't want all of these mistakes getting to them? I understand we all make mistakes, but most of the time, it's not mistakes, it's mostly about being uncaring and lazy to not take ANY EFFORT in verifying WHAT is being brought to the table. Most servers it seems act like most food mistakes aren't their fault, but in actuality most mistakes CAN be caught by the server bringing out the food if they took the order. I am just tired of the servers blaming the other co-workers for THEIR mess ups. Take some responsibility for what YOU ARE TAKING TO THE CUSTOMER if it even remotely LOOKS like what the customer ordered. A waiter brought my husband fried shrimp with fries when he ordered crawfish au gratin with a baked potato. It was only me and my husband at the table. I did notice that the waiter was delivering other table's entrée orders as well. I also noticed NO EFFORT on the waiter's part when I saw he never once took his written order that he wrote our order on and verified that pad of paper with what he was handing ANY of the customers. He had to go back to the kitchen, because he didn't even grab the entrée out of the group of entrees he had. I thought to myself, HOW STUPID and HOW LAZY he was. I mean seriously, he COULD have gotten that pad of paper out that had the written order and verified each plate BEFORE giving it to the customer. He should have verified the entrées in the kitchen FIRST to begin with. He also could have brought out fewer entrees and made 2 trips instead of one like he was trying to do. He was trying to do too much at once and that's what happens when you do that, you get mixed up. He didn't truly get mixed up, because it's the fact that he had an OPPORTUNITY to verify the food he had put in front of my husband, but decided to be lazy about it. That's not getting mixed up, that's taking NO EFFORT into the service to get the correct order to the customer. WHY don't servers VERIFY what they hand you for the obvious mistakes? I understand it's time consuming, but mistakes cost you money in the tip, so it's better to get it right than to get it wrong by taking 15-25 seconds to verify what the plate has on it. Some extra seconds 15-25 seconds of wait can save you embarrassment, trips, and money by getting a better tip for better service. Can I have any servers that will tell me WHY all these "DUH" situations happen SO MUCH? I know it's overwhelming to have like 6 tables or so, but doing the job wrong will not get you to make much money, so it's better to get things done right the FIRST TIME AROUND by taking some extra time to verify things. Some servers will say they don't have time; well they have the time to run back and forth with the mistakes that keep happening SO VERY OFTEN, so they DO HAVE THE TIME IF THEY WANTED TO MAKE THE TIME.

143 comments:

Chris said...

Here is a response to many, many of your complaints about the food industry (have you thought about just staying at home and cooking since this shit
bothers you so much?):

1. Waiters and Waitresses should take an order, NOT try to change someone's mind.

You act like I have some say in this, that the company I work for allows me to have some individuality when it comes to taking an order for a
customer. You say that the "tip-o-meter" goes down when a server does this. I'm glad that the bullshit my company makes me ask you gives you a reason to alter your tip. That is absolutely fantastic. This is where you start to assert your bitchy ass behavior, your over usage of capitalization reassures me of this when I lose sight of it. You call the waitress INCONSIDERATE because she asked if you wanted a better drink? It took all of 3 seconds to tell her you didn't, right? Sorry she is going by some procedure she had to learn in some stupid ass server class. You say the customer should "NEVER, EVER, EVER" have to do that? Tell the owner, I'm just an employee they pay 2.13. Stop going to restaurants like Chili's or Fridays, where they CONSTANTLY do that. I bet you fill out comment cards and write notes on napkins about what you think should be done differently. Granted, this multi-million dollar franchise cares nothing about some crazy ass lady with 8 blogs bitching about servers, but hey, one step at a time, right?

2. Don't suggest a dessert UNTIL everybody is finished at the table. ONLY suggest "Do you need anything?"

This next one, god, I barely know where to begin. If it was me, I would ask you about dessert as soon as I got the drinks, because you apparently
are so bothered by it and RUSHED that it would hopefully get you the fuck out as fast as possible. You feel rushed about dessert? Who fucking cares?
I'm sorry that this causes some stupid social awkwardness on your part, but they are just asking a simple question. Maybe he wants to ring up the
check early, thus SAVING YOU MORE TIME when they have the check already handy. Also, I'm glad you clarified what a refill is: "is NOT food, it's drink". Well dammit, you're correct on that one. It is drink. Not food. Ok, so the server shouldn't "ASSUME something like this: 'Do you want another margarita,' if the person has ordered their first drink a margarita, because maybe the customer wants something else, so the customer has to say 'NO,' ... it would save time..." Seriously? First off, they asked if you wanted another MARGARITA, a specific question about your drink. You know why we don't ask general questions like "Would you like anything else?" It is because when we are there, at that moment, with time to get you something, most people don't
know they need anything. If I go up to a table, notice they are low on their drink and they do want another one, and ask this non-specific question,
they will probably say everything is ok, and then 3 minutes later wonder why they haven't gotten another drink. Going up and saying, "Hey, can I get
you another sprite?" is not that big of a deal, stop freaking out about time and pushiness. All you had to say was, "Actually, can I get a white russian". I would say "Sure, no problem." END OF THE TERRIBLE SERVER PROBLEM.

3. Write my order down and REPEAT my order as well as ASK if you aren’t sure COMPLETELY what the customer is ordering!

I wont repeat the order, but I will say "What kind of side would you like with your ribs" or something to let you know that I have written down everything correctly. Of course I would fuck up your order so hard on purpose just to see you write another god damn 10 pages on "this CRAZY server put my dressing on the side when i didn't SAY NOT TO." ha ha. I'd get a kick out of that, but we're losing track of the issues. THE ISSUES!!!. I like how you constantly call the waitress STUPID like 5 times because she put your sauce on the side. You are basing her intelligence on an action she did at her shitty ass serving job, don't put too much into it. (Guess I'm telling that to the wrong person, huh?)

4. When greeted DON’T SUGGEST something SPECIFIC, ONLY GENREAL THINGS like drinks or appetizers, NOT specific drinks or appetizers!

I don't do this because I want to! I have to suggest "Do you want any cheese toast or sautéed mushrooms to start off with?" I could give a fuck about
you wanting these items, but I have to. It's like step 2 of a 12 step process I have. Until my name is on the fucking sign outside I can't do shit
about shit. Seriously. Are you blaming a server for something he is told to do? TOLD.

5. Don't bring me another of the SAME drink WITHOUT KNOWING FOR SURE if I actually want another of the same drink!

This one brings a chuckle, because I've never heard anyone complain about this. Sorry I assume you wanted another coke? I know when I go out to eat I get like, a beer, then a coke, then I get some hot tea, then I jump back to some alcohol, and finish it off with hot chocolate.

Now notice I've skipped a couple of your complaints, mostly because you have some right there and I don't feel like hen-pecking like you do.

6. NEVER make COMMENTS about what a person orders.

You had 3 servers? Do you have some notebook in which you catalog all this shit? Or does it make your blood boil so much that you vividly remember
these INCIDENTS so well that you go through them on a daily basis? You proceed to rant and rave over a server say it was a small salad. He said "it's
a small salad", he didn't say, hey you ranch hogging bitch, save some of this for other customers. No. You then keep going and going about this ranch
escapade, bitching about this, whining about that. I scroll down another page and now you say you've talked to other people about telling customers
they are going to be charged for something. Before I get to that, who talks to other people about what they hate about servers? Oh, some crazy bitch with 8 blogs. Yeah, it makes sense now. I thought I was the odd one here. Anyways, sorry I tell people they are going to be charged for something,
because I love it when they flip out at me at the end of the meal about "I didn't know I was paying for this!" You think people know that their cherry coke has no refills? I shouldn't say anything when they get another? Fuck that noise.

"but I am NOT a mean person as well as I didn’t want any retaliation to happen like spit in my food, so I went along with her stupidity and her WASTING MY TIME." Real quick. You called that one waitress stupid, called another fat, and another one nosy. You're not
mean....um....just....hateful. Yeah, that's it. By the way, sorry you didn't like Denny's. I can't believe that 20 dollar dinner for two didn't live up to your expectations.

Oh, on another post you say this:
I AGREE VERY MUCH 100%! I cannot understand WHY, especially old people, have to have the sides repeated a billion times as if they cannot READ the
menu.

I don't know, maybe because they are old? They can't see, they can't hear, and you can't understand why they ask? How RUDE of you.

7. NEVER bring the check without *ASKING* or the customer saying they are ready for the check UNLESS the server states “I’ll leave this here for
your convenience, but if you want anything else, just let me know."

I have to bring the check when I bring the dessert. Sorry, not my fault. Stop feeling rushed and maybe you wouldn't freak out so much. Also, don't you think it is implied the server is still waiting on you after you get your check? You and the server both know your bitch ass is gonna need something and he'll get it for you.

8. Give ALL change back, even it it’s just a penny UNLESS the customer states it’s the server’s to keep and NEVER ask if they want change!

You didn't tip a guy because he didn't give you 31 cents back? Cheap bitch.

9. 2 for 1 happy hour drinks SHOULDN’T EVER be given at the SAME TIME!

I notice many of your complaints revolve around your alcoholic beverages. "Maybe I wanted a DIFFERENT drink" or "My margarita was so watery!!!" Please, I'd bring all the alcohol to you in the world if you could calm the fuck down. Do you twitch when you enter a restaurant, the veins in your forehead popping out, your heart starts to beat faster and faster, you put your hands in your pockets because they are shaking uncontrollably, your mouth gets dry just thinking about how that STUPID server is going to ASSUME something or be TOO LAZY to get something...you see where I'm going with this? If it is such a problem, I'm surprised you haven't learned to say "Just bring out the first drink". Took 4 SECONDS to say that, right? Saves you the hassle later, right? You know, the thing about logical creatures is that the learn from the past.

10. NEVER REFILL A DRINK WITHOUT ASKING FIRST OR LETTING THE CUSTOMER ASK!

You are griping about me filling your water glass? Maybe I just got triple sat and I'm going to be out of my dining room for 5 minutes and you only
have 75% water in your glass, but you want some water with all that fucking ranch and 2 side salads and those fucking sauces you crave, sorry I
filled up your water. how INCONSIDERATE. I didn't even ASK first!!!! Sorry I interrupted your dining experience. It's water! Calm down! I bet that thralling conversation with your husband about how some server did something STUPID at some other restaurant and here comes this other server, this ASSUMING, INCONSIDERATE server to pour more water. I like how you say you didn't even finish your water. So what? Nobody was expecting you to. You don't have to finish everything you gluttonous psychopath. And you are right, customers don't have to put their hand over their glass. These are the people that think I'm going to wrestle with them to get that drink. A simple "No thank you" would suffice. These 3 words would save you lots of pain and time.

11. Bring all the dipping sauces with the meal or before the meal.

You say "I can't tell you HOW MANY TIMES I don't get what is stated on the mean that 'COMES' with a meal." I bet you can. I bet you've logged the time, date, restaurant, and food that was involved in these errors. Mistakes happen, you must realize this. I've waited tables for years and have never been 1/10th as annoyed as you. It's food. Just food. This isn't some huge deal, it's just food. on a plate. that you'll eat. after this is over, it's over. it's not some significant event that will have any impact on your life unless you let it. I can't stress to you the importance of just relaxing. You're going to die one day in a restaurant because you had a heart attack. I hope I'm there.

12. Don't explain about surveys on the check or even highlight it.

I can't believe I'm having to convey this, so let me DRIVE THE POINT HOME. I am told to do these things. I wont say anything else. Wait....you're
dumb! You are so dumb! DUMBBBBBBB!!!!

13. It seems today a lot of servers think they are NOT responsible for a menu price not matching the check price when it's check time in restaurants,
which is NOT TRUE.

This isn't 1952 anymore! I don't write it down and pull out the ol' slide ruler to add up your check. Computers do this shit for me, so don't blame
me for that. Now if it's blatantly obvious that your steak which is like, 15 bucks, is now 22 dollars, well we have a problem. But if I don't realize
that your ribs are like, 86 cents off, sorry. Not my fault. You think I know the prices of the 40 fucking items we have? Shit, I don't even know the
price of a soft drink at my place. I'm so STUPID!!!! Oh man, I just scrolled down and you have a menu scenario and everything. I thought I was
stretching it with the 86 cents, thinking you'd be silly to get mad about such a trivial amount, but no I was so right! It was less, just 70 cents. So I'm supposed to notice this difference? You've got to be kidding me. Really, is this a joke? Is this some social experiment to see how the
internet reacts to crazy bitches? Lady, I've got like 12 customers, 3 tables, and I'm doing all this shit, I don't have time to compare the computer
to the menu. I don't. I'm not in charge of prices, I don't know all of them in my head, and you are quibbling about 70 fucking cents. You think the
computer is off? You think there's a bug in the system that changed it 70 cents? Economy fool! It's going up! Shit, next week that bacon burger that
has mysteriously gone up 70 cents might have gone up another 30. I like how LAZINESS and BEING UNCARING are the results in this. Wouldn't the
prospect of not dealing with your cheap ass bitching about 70 cents give me the motivation to double check your ticket? I'd attempt to learn String
Theory just to shut you up. It comes down to me not noticing nor have the time to compare it with a menu. You ring up checks when you only have like,
a minute and a half while 12 people are doing shit around you, somebody is yelling for people to run food, and 3 customers that you have to get shit
for. Table 1 needs more rolls, table 2 needs water refills, table 3 needs to be bussed, and I am supposed to whip out a menu to cross check each
item? You have no idea, really. Don't tell me about your coffee house shit you did. That is the lamest comparison. You got people coffee and maybe a
bagel. Man, tough times huh? How did you ever handle all that stress? I don't know if I could have done it. I'm gonna end this one because you go on
for another 5 pages about this. Don't you think you have a problem? Typing all this shit out over a 70 cent menu error? I bet you have no clue as to
what I'm talking about, not able to comprehend how I could think this shouldn't be my fault, the blood boiling and you screaming across the house "HONEY, THIS STUPID SERVER SAYS ITS NOT HIS FAULT" and him mumbling under his breath how he regretted ever marrying you and if he could only find
his god damn valium....

15. NEVER make small talk until the food and drink orders have been taken, because people want to eat, drink, and talk with the people THEY are with, NOT the waitstaff.

Sorry if some people are just naturally friendly. You know what, fuck those people. Damn them to hell for their friendly, chit chat attitude. They
just wanted to get to know the person,

16. In another one of your many, many blogs, you say the customer KNOWS what they want. No, no they don't. Your picky ass does, I've noticed this
much, but I'm glad you're one out of billions, and billions of people. If there were more I'd hang myself. I want to solve some confusion on my part
too, let's look at this:

"the SOONER you get the check and ring it up, the SOONER the tables TURN so the customers can fill out the tip line on a credit card receipt and sign
or get money out for the tip, meaning MORE TIPS, because MORE customers are being served in your section and making the customers that are at that
table that have requested the check not wait for 3-5 minutes just so you can buss a table."

Right here you acknowledge that MORE TIPS come from MORE customers, but.....

"so if some people are at a table when it's not busy, SO WHAT! It will NOT affect your tip, so WHY CARE? If you are serving me more with refills,
then OF COURSE tip more, but just for "sitting" is NOT a REAL REASON TO TIP MORE."

Let's use some logic here, you can barrow someone's if you need to. You agree that more customers equal more tips, and you agree that if it isn't
busy and they keep sitting there, it's not loss of tips. But if it is busy, I lose money. You don't see why I would get frustrated with that? This
isn't a fucking COFFEE HOUSE. If you can't satisfy each other's company in 45 minutes go take a walk or visit the fucking mall. You make me sick with
the stupid ass attitude that everything is my fault. You say 90% of food errors are my fault? Seriously, have you calculated this out to the exact
percentage? I also like how you found this article written by a server on the internet. I've googled your name, spring1 or whatever, and found you on
other message boards bitching. Do you have a job? How in the world do you have time for all this searching and bitching and eating and bitching and
blogging and bitching.

17. As far as tipping goes, I think one beer is not tip worthy. All the bartender does it undo the cap. WOW, that's SO much service, NOT!

I work for 3.33 as a bartender, and most, 87 PERCENT, are beers. If none of those people leave me a dollar, then guess what, I don't make shit for
money, my rent can't be paid on time, I'm screwed. People like you are what make this whole serving industry terrible. I've had awesome people that I've waited on before, and they don't belittle me or condescend me or disrespect me like you probably do to every server you've met.

I found a comment on the internet you made that sums it all up. “For real you know, like I really give a shit what your name is or what the specials are.”

I'll end this with a quote from you:

what is the point of fighting what a customer that thinks they are always right? You will NEVER get through to them, so WHY BOTHER wasting time?

Good point, I should have thought about that before I started writing this.

Springs1 said...

chris
"You call the waitress INCONSIDERATE because she asked if you wanted a better drink?"

WHO says it's a "BETTER" drink? Isn't that called an ((((((OPINION)))))), NOT A FACT? You think because something COST more, it tastes better to EVERYONE. Well, I've got news for you; I change the Patron margarita at Outback and Chili's to Sauza Tres Generaciones or Jose Cuervo tequila. I HATE Don Julio, which is really expensive. Get what I am saying? The more expensive tequilas I DO NOT LIKE, isn't that something? I don't want my server's opinion, don't you get that? Why would I care what a STRANGER says if I am not asking them for their help and if it looks like I really know what I am ordering, huh?

It's inconsiderate, because it's NOT MY SERVER'S PLACE TO SAY WHAT **************I***************** WANT, it's only MY PLACE to place my own order for myself. I am not a child, don't treat me like one. I don't even let my husband order for me, so that should tell you something. I want the drink I want, not what my server ASSUMES or WANTS to give me.

"It took all of 3 seconds to tell her you didn't, right?"

More like 5 seconds at the very least and it's MY 5 seconds I don't want them wasting. Don't waste my time telling me what you think I want. Let ME RUN THE SHOW the WAY ORDERING IS SUPPOSED TO GO!! I AM THE CUSTOMER, so I get to SAY WHAT I WANT, NOT YOU!! HOW DO YOU THINK YOU HAVE A RIGHT TO PLACE AN ORDER FOR ME? HOW DARE YOU! I don’t want your damn input or opinion if I haven't asked for it. You are a stranger, so I don’t give a shit about your opinion. Just TAKE DOWN WHAT I SAY!

"Sorry she is going by some procedure she had to learn in some stupid ass server class."

If that was SOOO TRUE, then WHY only around 5 times since late 2000 this has happened that the servers AFTER I have placed my order tried to change it then, huh? It's because it's NOT REQUIRED to change what I have said AFTER I have placed my order. Once, a waitress at Chili's took me and my husband's drink orders. I said I wanted "I would like a Presidente´ margarita made with Jose Cuervo instead of Sauza with salt." The INCONSIDERATE waitress said "Do you want a regular margarita?" I was like "No, I have had this drink a billion times this way." Think about how she pissed me off. Instead of her just taking down my order, she puts her 2 cents in that I don’t want. Then, wasting more time, she told me something like "Because the Jose Cuervo downgrades the margarita." I just told her I wanted what I originally ordered. ALL of that for a DOWN SELL, since the regular margarita was less money and she was STUPID that the regular margarita didn't have Presidente´ brandy in it, so if I would have wanted that, I would have paid MORE for a shot of brandy instead of just getting it the way I always order it. Anyway, my point is, she didn't learn that in a class. That was HER trying to think FOR ME instead of just FOLLOWING EXACT INSTRUCTIONS AS GIVEN BY HER CUSTOMERS!! It's NOT HER PLACE TO DECIDE FOR ME UNLESS I ASK FOR HER HELP. Obviously, if I am ordering the drink that way without any "Uh" type of hesitation, I KNOW what the HELL I AM DOING, like DUH!! My point is, NO other servers told me anything when I have ordered that margarita THAT WAY MANY, MANY, MANY of times in the past years. They didn't WASTE MY TIME and it was like I had to CONVINCE her to get what I said or something. She wasn't helping or trying to help, because as I said, she was SO STUPID to not realize that I wouldn't have the BRANDY in the regular margarita, like DUH, WHY would I order the Presidente´ margarita if I just wanted the regular margarita? I am not stupid, although she was stupid to offer me a DOWN SELL and a drink that had no brandy in it, so it wasn't even an equivalent to what I was ordering even.

I don't want servers changing my order AFTER I have placed my order.

"I bet you fill out comment cards and write notes on napkins about what you think should be done differently."

NO, if I have a major problem I tell a manager or write to corporate. Writing notes causes spit in your food and possibly intentional overcharges such as writing over on the tip line on a credit card tip or not returning some change or charging you extra the next time you come in for something you didn't order.

I only recently ONCE filled out a comment card just to say that with the mistakes the server made, all I wanted was some apologies, which if she would have, her tip would have been more than 10%. The fact that some servers cannot be nice enough to apologize for their mistakes is what bugs me, yet, I am nice to them. I tell them "Thank you" and be nice to them, but no niceness back. I don’t get that?

"You feel rushed about dessert? Who fucking cares?"

WHO cares about YOUR TIP if you don’t care about your customers? WHAT GOES AROUND, COMES AROUND!! WHO CARES about if customers stay longer after they have finished? See how it feels? You don’t care, WHY should we?

"I'm sorry that this causes some stupid social awkwardness on your part, but they are just asking a simple question."

Don't you think it's a bit inappropriate to ask you if you want a dessert in the MIDDLE of eating your entrée like some uncaring server has done to us? We've also had once a waitress at Red Lobster that asked us TWICE if we wanted a dessert. That's irritating to answer a question you have answered already. She should have written it down if she couldn't remember that she asked us that as well as REREAD her pad of paper.

"Maybe he wants to ring up the check early, thus SAVING YOU MORE TIME when they have the check already handy."

Listen to what that sentence states "HE WANTS", well SINCE FUCKING WHEN DOES THE SERVER GET TO DECIDE what WE WANT as customers, huh? "HE" doesn't have that right. HOW do you know if I want to save time or not? ARE YOU A MIND READER ALL OF A SUDDEN? It's OUR SERVICE YOU IDIOTIC FOOL, NOT YOURS!! You don't get to decide SHIT in our service, NOT A FUCKING THING!!

"This one brings a chuckle, because I've never heard anyone complain about this. Sorry I assume you wanted another coke?"

I HAVE. Some website forum that isn't up anymore had one lady that said her and her husband would get refills without being asked or asking around check time and would feel OBLIGATED to drink them. They didn't order them, so no server should make their customers feel OBLIGATED to take something they NEVER said *THEY* wanted. Another person said "I didn't order this" to the server. Well, they didn't order it, THEIR SERVER DID. Another person stated they only usually get one refill.

On a current blog:
http://shine.yahoo.com/channel/money/a-bartenders-thoughts-on-stupid-customers-305272/?pg=25#comments

OMG44 said: "Refilling my drink is great but when I have kids, ask me if I want you to bring them another giant soda, I might not want them to have it. Are you going to take care of them after they start bouncing off the walls from the sugar? ASK BEFORE REFILLING MY COFFEE... how many times have I gotten my cup of coffee just perfect and only drank half of it and some waiter comes along and tops it off without asking me. I can never get it just right again after that!"
See how this person states it's NOT OK to REFILL someone's drink without THEIR PERMISSION to do so. It's NOT JUST ME. There are people out there that don't want a refill.

http://leisureblogs.chicagotribune.com/thestew/2007/05/to_tip_or_not_t.html

Server not Superhero said: "1.) We never automatically bring soda refills without asking, unless it is obvious that the person will be drinking many, or if they TELL us beforehand they will want more. Communication on your end goes a long way too. Being wasteful by bringing out drinks that are not wanted can be annoying to the customer as well as frowned upon by the owner."

See this server states it's WASTEFUL and can be ANNOYING as I feel it's more ANNOYING than anything as well as sometimes it is wasteful if I don't want the drink they bring me when I have wanted something else instead.

The Mad Tipper says: ".) Never and empty glass... If refills are free, no one at the table should EVER have to ask for one. A great server brings me one by the time the ice is over the liquid. If there is a lot of empty glass straw sucking sounds, there is likely to be a vacuum created that sucks money from your tip. 40 cents in full sodas left on the table is likely to lead to an extra 5% left on the table."
This person wants a MIND READER. While I agree that the customer shouldn't have to ask, I feel it should be the SERVER asking if you want a refill. The server should NEVER take it upon themselves to ORDER for their customers. What if I want something else or I don’t want a refill? It's not the 40 cents in soda the customer cares about wasting since it's not their money anyways, it's the TIME WASTED getting an UNWANTED item if all they wanted was their check or whatever they DO want. My husband once switched from a coffee to a diet coke. I have switched many of times from dr. pepper to coke and from unsweetened tea to diet coke before. My husband also switched from 2 diet cokes, to a glass of water instead of more soft drink.

While this "Mad Tipper" person wants a MIND READER in their service, they should be TELLING their server "I want my refills without ASKING me AUTOMATICALLY if you see my glass less than half-full throughout my entire service, please." The server would say "ok", because then they would know they had the CUSTOMER'S PERMISSION to do so. Since customers like that will NOT TELL THEIR SERVER THIS, the SERVER SHOULD ASK if the customers would like automatic refills without asking.

See how Server not Superhero said some customers can find it annoying, while others are like The Mad Tippper. That's why you can't just serve by what MOST people want, you have to serve your customers as if we are ALL DIFFERENT by ASKING us WHAT KIND OF SERVICE we want. You may want refills without asking, while someone else like me may not. That's why you ASK your customers. The customers should tell you if they want continuous refilling of their drinks. Some customers don't want that.
"You proceed to rant and rave over a server say it was a small salad. He said "it's a small salad", he didn't say, hey you ranch hogging bitch, save some of this for other customers."

I don't have to save any for the other customers. That's the MANAGER'S JOB to ORDER ENOUGH of whatever things they have. If I want to order 4 sides of ranch, there's nothing wrong with that. I am willing to pay for them and HAVE at some restaurants that do charge for their condiments. Hooter's charges for extra ranch. I have no problem paying for what I order. I think it would be nice to be let known if I am going to be charged though just so I am not surprised when the bill comes since MOST restaurants in general don't charge for their extra condiments.

Also, the fact those servers said it was small salad was wrong. WHY do you feel it's not? ARE THEY EATING IT? Then WHY THE FUCK SHOULD I GIVE A FLYING FUCK ABOUT WHAT THEY THINK IS SMALL OR NOT, HUH? Their tip went WAY DOWN instead of just TAKING the order like they are supposed to without PUTTING THEIR OPINIONS IN MY SERVICE!! If I ASK, then that's different, but if I am not saying "uh" or acting like I am not sure, obviously I KNOW WHAT THE HELL I AM ORDERING WITHOUT YOUR FUCKING ASS INPUT!! DON'T FUCKING WASTE MY TIME TELLING ME YOUR OPINION!! The salads WEREN'T SMALL IN MY OPINION that is. I would say I have had salads that were much smaller quite honestly. At Joe's Crabshack years ago, they had a side salad for 99 cents added to an entrée. NOW THAT was a small salad. Think about it, even years ago, what do you want for 99 cents? These salads were around $3, so I expected them to be a decent size. Also, HOW in the world do they know if I or someone else I have seen has ordered that salad before that I would have known how big it was or not? At Chili's and Bennigan's is where these servers told me the side salad was small. Well, they didn't know what I was going to be ordering next that I was going to dip the rest of the ranch in. I had ordered 4 sides of ranch at Chili's that time and Bennigan's I ordered 5 sides of ranch. Instead of just LETTING ME TALK, NO, they had to INTERRUPT to tell me THEIR OPINION about HOW BIG SOMETHING WAS. SO WHAT? I DON'T CARE IF IT'S BIG OR SMALL IF I AM NOT GOING TO GET CHARGED FOR THE EXTRA RANCH, LIKE DUH! It's FREE, so I DON'T GIVE A FUCK! It won't cost me extra at these chain restaurants, SO WHY do YOU FUCKING CARE? It's not like they charge me for the extra ranch, it's fucking free if I waste some. The server's money doesn't get cut if I waste some condiments, so WHY should it matter if I waste some or not? The server's money doesn’t come out of if I order extra sides of ranch or not, it comes from their tip by SATISFYING THE CUSTOMER, that's right, NOT THEMSELVES by being TOO LAZY ASS to BRING ALL WHAT I HAVE ASKED FOR! DON'T FUCKING PUT YOUR 2 CENTS IN WHEN IT ISN'T ASKED FOR!!

"I don't know, maybe because they are old? They can't see, they can't hear, and you can't understand why they ask? How RUDE of you."

Yet, I bet if you put a book in front of them, they can READ it, especially the bible or a newspaper. It's rude to WASTE time if you can read it for yourself as a customer. The menu is there for the customer to read, not for the server to reread everything in the menu over and over again. I have read blogs where the servers complain about repeating the sides all the time. I totally agree with them that it's stupid and a BIG TIME WASTER for other customers. Those people that don't read the menus are only concerned with THEIR TIME instead of other customer's time. Their server could be at other tables instead of theirs repeating the side dishes to 10 people. Think of HOW LONG the ordering process is for 10 people repeating side dishes compared to 10 people that KNOW what they want and HAVE READ THE MENU already. Those people that read the menu are the ones considerate of the other customers as well as their server's tip. Think about it, if you have to stay at a table longer repeating things in the menu already, you are costing yourself part of your tip by not being as attentive to your other tables. Table 6 waits 8 minutes to get their refills instead of 4. Things like that.
The customers like that want to HOG the server's time.

Servers have other customers as well, not just their LAZY asses that they cannot read it from themselves. I know my husband's grandparents at Red Lobster BOTH asked "What are the sides" to our waitress once when we went out to eat with my husband's family. They BOTH can read VERY WELL BTW. They are just TOO LAZY and INCONSIDERATE to do it.

I always think of the other customer's time by READING the menu for myself not to take up my server's time UNNECESSARILY like that. I think about the other customers unlike people like that. If they can't hear, they probably can still read and probably have a hearing aid.

"I have to bring the check when I bring the dessert."

NOT without ASKING you don't. Since when are you NOT ALLOWED to ASK, that's right, ***ASK*** when the customer orders a dessert, huh? Couldn't you just simply ask when the customer's order the dessert, huh?

"You didn't tip a guy because he didn't give you 31 cents back? Cheap bitch."

It's called THEFT you ASSHOLE!! I don't care if I was owed ONE PENNY, if the server is TOO LAZY ASS and PRESUMPTUOUS to take it ahead of time WITHOUT OUR PERMISSION SINCE IT'S STILL OUR CHANGE, YES, THEY WILL BE GETTING A STIFF. HE STOLE FROM US, WE STOLE HIS TIP!! WHAT GOES AROUND, COMES AROUND!! It's not about the cents, it's about that you don't take what's NOT YOURS ******************YET****************** which is the KEY WORD! You get change back anywhere else, WHY because someone makes tips, that gives them RIGHTS to the customer's money, HUH? It's NOT YOUR MONEY unless the customer either tells you or they leave it for you when they leave.
We have left 25%-30% tips LOTS of times, so DON'T YOU FUCKING DARE CALL US CHEAP! My husband and I both where like "WTF" when we saw the waiter just bring out a $5 bill on a check of $34.69 when we gave him (2) $20 gift certificates. He left so quickly and didn't even return our check to us as we are SUPPOSED to get back since it was OUR RECEIPT. So it's ok to SHORT US? NO, that's THEFT! He ASSUMED he was getting a tip by being too LAZY ASS to go to the bar to get the change. The servers shouldn't assume they are getting a tip, they should try to EARN it by getting the change even if they feel it's for nothing. That's part of their job to get the change. He should have gave us 2 quarters instead of exact change for our delay in leaving the UNCARING ASSHOLE! He should have returned every cent of our change to us, since it was OUR CHANGE, NOT HIS, plain and simple! It's all about that he took it beforehand instead of letting US decide what amount we wanted to leave.

I am NOT the ONLY PERSON OFFENDED by SERVERS STEALING COIN CHANGE:
http://badgerandblade.com/vb/showthread.php?t=46509&page=12

Gabe said: "recall a particular server at an Outback Steakhouse keeping 94 cents change we should have received. Typically I have seen them give you say $6 back, when they should have given you $5.94 change. This guy just gave us $5 back. I was like, WTF? Amazingly enough we got the same waiter again weeks later and guess what, we should have got say $5.45 cents back...but again, got only $5 back. Needless to say, he was shorted on his tip both times for being a f**k nut.

I really hate bad service. You would expect better from people in the "service industry"."

Even he thought it was presumptuous to keep money without his permission. It's the PRINCIPLE of it that you get your change back everywhere else, WHY if the employee makes tips, they think they can just take it beforehand as if they have ANY RIGHTS to **SOMEONE ELSE'S MONEY?**

http://shine.yahoo.com/channel/money/a-bartenders-thoughts-on-stupid-customers-305272/?pg=5#comments

beachesaregood said: "You asking, do you need change? Well of course I need change.Or, you bring be the change but only the paper money. I will tell the manager, that's theft."

See, NOT just my husband and I see that as "THEFT", because LEGALLY YES IT IS THEFT. It's NOT YOUR MONEY at that point if the CUSTOMER hasn't told you it's YOURS YET. You think it's ok to STEAL? That guy Gabe on the other website has a point. It's not about the cents, but so much more about the PRINCIPLE of it that IT'S NOT MY SERVER'S MONEY AT THAT POINT. Also, you get your EXACT change at the store or a fast food restaurant, WHY because someone makes tips, that gives them somehow RIGHTS to someone else's money? Remember, if the customer has told you that you could keep it or they haven't left the building or handed you the money, GUESS WHAT? It's NOT YOUR MONEY TO BE ABLE TO LEGALLY TAKE FROM THEM!
Don’t' you get WHY we stiffed him? HE STOLE and was TOO LAZY to do PART OF HIS JOB, which was to GET ALL, EVERY LAST CENT of OUR CHANGE. That's what part of his job is. I have heard a lot of servers round UP, well, fine, just don't SHORT ME. If you want to give me 2 quarters instead of 31 cents, that's fine, but to be SO GOD DAMN FUCKING LAZY ASS not to go to the BAR TO GET THE COIN CHANGE OR YOUR MANAGER FUCK YOU FOR STEALING. YOU GET NOTHING, NOTHING, NOTHING FOR INTENTIONALLY NOT RETURNING PART OF MY, that's RIGHT MY CHANGE!! It's all about the PRINCIPLE of it. If I leave the 31 cents there, I leave it, but LET THE CUSTOMER DECIDE IF THEY WANT TO LEAVE IT OR NOT!

What makes you think YOU HAVE A RIGHT TO DECIDE FOR THEM WHAT AMOUNT YOU WILL RECEIVE AS A TIP, HUH? WHY BE SO GOD DAMN LAZY to bring $3 in change exchanging it from the register so you don't have to always go to the bar for change. You can keep like a couple of dollars in quarters and a dollar in dimes, about 5 nickles and some pennies around 10 in your apron. That way you wouldn't have to go to the bar EVERY SINGLE TIME to get exact change, now would you?
You don’t get it's not about if let's say it was just a penny even, it's all about that YOU STOLE IT WITHOUT MY PERMISSION TO DO SO AND TOOK IT UPON YOURSELF TO TAKE OUR MONEY WITHOUT OUR PERMISSION TO ASSUME YOU WILL GET A TIP! A TIP IS EARNED, NOT A FUCKING RIGHT ASSHOLE!! WHEN YOU ARE YOU GOING TO LEARN THAT? YOU HAVE NO RIGHTS TO MY CHANGE IF I NEVER ONCE SAID IT WAS YOURS, if I NEVER ONCE GAVE IT TO YOU, OR I HAVEN'T LEFT YET! WHY do you think it's not theft, huh? You get exact change EVERY FUCKING WHERE ELSE, WHY because you make tips, the customer's coin change should be any differently given, huh?

"If it is such a problem, I'm surprised you haven't learned to say "Just bring out the first drink". Took 4 SECONDS to say that, right? Saves you the hassle later, right?"

Your server should tell you something is 2 for 1 and ASK if you'd like one at a time or both at a time. You don't receive 2 or 3 cokes at once, WHY should this be ANY DIFFERENTLY SERVED, huh? Drinks are served ONE at a time. It's not up to the server to serve both at once without the customer's permission to do so. If they order a margarita let's say at Chili's where they have 2 for 1 margaritas all the time, the server should let the customer know this as well as ASK them "Would you like one at a time or both at once?" See how CARING of a server I would be. I'd make 100% sure I was satisfying the customer, NOT MYSELF! What if they only want one. Once, at a restaurant that had 2 for 1 margaritas, I declined the second one. See how the bartender would have made a second drink for nothing and how the server didn't have to bring out 2 drinks. See how they didn't waste a glass that had to get cleaned and the most important thing, TIME for other customers the bartender could have been serving that DID want a drink. I don't think just about myself, I consider other people around me as well.

"sorry I filled up your water. how INCONSIDERATE. I didn't even ASK first!!!! Sorry I interrupted your dining experience. It's water!"

What makes you think it's up to YOU if I want more water or not, huh? Don't care if you are going for 15 minutes somewhere else. I'd rather you ASK me instead of just pour. It's quite annoying one time I remember at Houston's where a server just came up without asking and refilled my ¾ of a glass of water. It's like WHY? My water was just about still full, WHY interrupt my service to do something I don't want or need for one thing and second of all, do it without MY PERMISSION since it's MY WATER, MY WATER, NOT FUCKING YOURS!!

"A simple "No thank you" would suffice. These 3 words would save you lots of pain and time."
HOW do you say that when they just do it? Sometimes you don't have a chance. That time at Houston's, I didn't get a chance she went so fast to pour the damn water in my almost full glass. Sometimes before you can open your mouth(especially full of food), they pour it before you have chance to cover your glass. Especially, if you are eating something messy. Think about it.

"You're going to die one day in a restaurant because you had a heart attack. I hope I'm there."
You are a VERY MEAN PERSON, you really are. I don't hope you die, because I am a NICE HUMAN BEING unlike the likes of you. I actually CARE about other people, YOU OBVIOUSLY DON'T.

"I can't believe I'm having to convey this, so let me DRIVE THE POINT HOME. I am told to do these things. I wont say anything else. Wait....you're
dumb! You are so dumb! DUMBBBBBBB!!!!"

Then how come at Chili's many of times we weren't told about the survey. Sometimes it was highlighted, but not TOLD VERBALLY, huh? Those servers STILL WORK THERE BTW.

"I don't write it down and pull out the ol' slide ruler to add up your check. Computers do this shit for me, so don't blame
me for that."

I NEVER once said you had to "ADD" up ANYTHING unless it is 2 prices in one on my bill such as adding crawfish is $4.99 to a $21.99 entrée, then you'd just simply say 22 + 5 = $27 and take away 2 pennies to find out the total price of the item IN YOUR HEAD as a elementary school student could even.

"Lady, I've got like 12 customers, 3 tables, and I'm doing all this shit, I don't have time to compare the computer
to the menu. I don't. I'm not in charge of prices, I don't know all of them in my head,"

So doing your job WRONG is OK? ALL your customer's money you are supposed to care about so they can care about YOUR MONEY when it comes tip time. WHY should I care about your money if you don't give a shit about MINE, HUH? I don't know the prices in my head either. I actually take a menu MYSELF as a customer(which I shouldn't have to do since I don’t FUCKING WORK HERE or EARNING A TIP) and COMPARE EACH PRICE I HAVE ON MY CHECK TO THE EACH MENU PRICE. If I can do it, YOU CAN TOO!! You are in charge of what PRICE you CHARGE ME. You can get your manager to fix an incorrect price instead of being TOO LAZY to make your CUSTOMER FIND IT FOR YOU. Your customer shouldn’t have to point out something that YOU ARE 100% IN CHARGE OF FINDING since it's YOUR TIP ON THE LINE. WHY THE HELL SHOULD I CARE ABOUT YOUR MONEY, YET YOU WANT US TO CARE ABOUT YOURS, HUH you LAZY UNCARING EXCUSE FOR A HUMAN BEING!!
YOU DO HAVE TIME, it's called MAKING the time for your customers, because you are SUPPOSED to CARE about your customer's money, that's PART OF YOUR JOB TO ********CHARGE YOUR CUSTOMERS CORRECTLY*********! So those other 12 customer's are MORE IMPORTANT than table 6's check being correct? NO, their check being correct is JUST AS IMPORTANT as ALL YOUR OTHER CUSTOMERS. You are supposed to MAKE THE TIME. Do you think I should have to GET A MENU MYSELF AND BABY-SIT YOUR UNCARING, LAZY ASS TO VERIFY EACH PRICE FOR YOU? FUCK THAT SHIT!! When the servers didn't apologize for most of the price overcharges we have received, they got stiffed. They stole by being lazy and EXTREMELY UNCARING about our money, we didn't care about theirs. Some of the times they got low tips like 8% or less.

"and you are quibbling about 70 fucking cents."

Do you use coupons at the grocery store ever? Maybe you don't, but LOTS of people do. 70 cents this time not telling your server, then get that item the next time you come in if it's still not fixed that's $1.40 overcharge, possibly more if you get more than one of the item that is overcharged. 70 cents puts your tip higher as well, so you get some extra money as well in it as well as we have taxes on the extra amount you overcharge. 70 cents is still 70 cents regardless of if you don't think it's important. Maybe I shouldn't tip you period the way you act like you don't care at ALL, NOT ONE BIT about your customer's money, but you expect us to care about yours. What an UNCARING person you are. HOW MEAN!!

Have you ever used a coupon that was like 50 cents off a something at the store ever? I am just curious, because if you have, then you have NO FUCKING RIGHT to tell me about complaining about 70 cents when you saved ONLY 50 cents on something YOURSELF. Then you really would have contradicted yourself here.

"You think there's a bug in the system that changed it 70 cents? Economy fool! It's going up! Shit, next week that bacon burger that has mysteriously gone up 70 cents might have gone up another 30. I like how LAZINESS and BEING UNCARING are the results in this."

Corporate changes the prices before the new menus come out is usually why the price is not match the menu price or maybe some of the restaurants are keeping their prices differently than others that corporate changes automatically through the computer system. It doesn't matter what the computer price is DON'T YOU FUCKING GET THAT YOU LAZY ASS, UNCARING HUMAN BEING.

I will ask you this, PLEASE ANSWER: **** SINCE FUCKING WHEN DO CUSTOMERS ORDER FROM A COMPUTER SYSTEM, HUH?*** THEY DON'T, THAT'S WHY THEY HAVE MENU, so unless the menu states "prices are subject to change", the menu price is the price you can only LEGALLY charge. The computer price is NOT WHAT THE CUSTOMER CONSENTED to when they placed their order. The price in the MENU is the price they consented to. We all order from a MENU, NOT A COMPUTER YOU IDIOT!! The computer price means NOTHING if the menu that we ORDERED FROM states a higher price.
Don't you get that you are LAZY not to make sure a price is higher than the price that was presented on the menu? It's not the CUSTOMER'S JOB to make sure EACH PRICE is correct. WHY do you feel it is? You should be PAYING US if we find a wrong price, because we did YOUR JOB FOR YOU. You should be giving us a coke at least on the house for our inconvenience of time and WORK, actual WORK making sure each price matches the menu.
If we didn't care about each "CENTS" overcharged we have had during the years, it literally adds up to DOLLAR amounts.

"It comes down to me not noticing nor have the time to compare it with a menu. You ring up checks when you only have like,
a minute and a half while 12 people are doing shit around you, somebody is yelling for people to run food, and 3 customers that you have to get shit for. Table 1 needs more rolls, table 2 needs water refills, table 3 needs to be bussed, and I am supposed to whip out a menu to cross check each item? You have no idea, really. "

For starters, you are really stupid. You don't have to wait until the very end of the service to check all the prices. For instance, if the customers order their drinks and appetizers, if there are prices for the drinks(which a lot of restaurants today don't have prices for any type of drinks, but some do) you can check that as well as the appetizer price at that point. You can check off on your pad of paper that you checked over the price of the appetizer and drinks. Then, after the entrees are ordered, during the time the customers are waiting 25-35 mins. for their food or so, you can check their entrée prices. Do you understand you can do that as you are putting in the order you NIMWIT!!

If there is a to-go menu at the restaurant you work at, you CAN BRING it with you at ALL TIMES in your apron pocket. It's called CARING about your customer's money so they can care about YOUR MONEY. So needing more rolls, water refills, tables getting bussed are ALL more important than customer's money, is that what you are saying? WHY do you have that SELFISH, LAZY ASS OPINION, YET you want the customer's money when it comes tip time? Needing more rolls, refills, etc. are JUST AS VERY IMPORTANT as the customer's check being correct. ONE thing is not more important than the other. WHY do you feel someone's refill is more important than their check being correct, huh? It's not. It's JUST AS IMPORTANT. Therefore, you should put just as much EFFORT into the task as any other task.

"Don't tell me about your coffee house shit you did. That is the lamest comparison. You got people coffee and maybe a
bagel. Man, tough times huh? How did you ever handle all that stress?"

For starters, we didn't serve bagels. Secondly, you have NOT FUCKING CLUE of WHAT THE HELL you are talking about. It was a diner as well. We served REAL FOOD like kastel like type of burgers, regular burgers, chicken sandwiches(fried and grilled) pork chop sandwiches, chicken tenders, (biscuits, crossaints with sausage, egg, bacon, cheese, ham), gravy biscuits, bbq beef sandwich, philly steak sandwich, king cakes during mardi gras every year in februrary dealing with shipping orders over the phone as well, donuts, apple fritters, twist, muffins, etc. We SERVED REAL FOOD YOU NIMWIT IDIOT!! We had a drive thru, 2 booths, a counter, and some 2-seater tables around 5 or so. We NEVER served bagels you KNOW-IT-ALL WANT-A-BE!

Actually, it was stressful at times. On a Sunday morning, sometimes they'd have sometimes just from 6a.m.-12p.m. $1,700-$2,000 in sales at times, usually during the winter we were the most busiest, because people wanted hot donuts, which we served some hot donuts. Don’t you think that's a LOT for a donut shop/diner that was not even in a city area, just in a town area? Sometimes on Sundays, instead of working with just one extra person like during the week at the counter, I would work with 5-6 people, because it was so busy. You have NO IDEA WHAT the HELL YOU ARE TALKING ABOUT!!

This was not a Starbucks slow paced service. We DIDN'T just serve donuts. Sure, in the afternoon, especially in the summer, customers weren't coming in as much. The morning is when it was stressful.

"Do you have a job?"

Of COURSE I have a job. I actually was working before 40 hours, recently go offered to work 2 and half hours overtime, which I agreed to, so now I am working 42 and half hours a week.

"How in the world do you have time for all this searching and bitching and eating and bitching and blogging and bitching."

I don't have kids, so I have LOTS of time to play around.

"I work for 3.33 as a bartender, and most, 87 PERCENT, are beers. If none of those people leave me a dollar, then guess what, I don't make shit for money, my rent can't be paid on time, I'm screwed. People like you are what make this whole serving industry terrible. I've had awesome people that I've waited on before, and they don't belittle me or condescend me or disrespect me like you probably do to every server you've met."

I cannot believe you are SO SELFISH of a person. First you state that "you are quibbling about 70 fucking cents", yet your money is important to you, so I don’t get WHY I am SUPPOSED TO GIVE A FLYING FUCK about YOU that you can't pay your rent on time, but DON'T care if I have that extra cents to pay OUR OWN BILLS? What goes around, comes around. You don’t about if you overcharge someone, SO WHY THE FUCK SHOULD THEY TIP YOU ONE CENT?

I NEVER have been mean to server before, EVER!! I am NICE. I say "Thank you" when they bring me things and I ask NICELY for things such as "Can I get another coke?"

I also cannot believe you think you have a right to STEAL someone's coin change by calling me a "cheap bitch", yet you give us your SOB STORY of your rent you have to pay. You want us to feel sorry for you, but then think it's ok to steal from us, that takes the cake, it really does. Don't you get it's not about the cents, it's all about the fact that you took it BEFORE it was TIP TIME and STOLE IT by being presumptuous.
An entire dollar for a beer that is handed to me as "COUNTER SERVICE" is NOT WORTH A DOLLAR. IF, I hypothetically would have to figure a tip on 1 beer for counter service, the most you would get would be 50 cents on a beer. FLIPPING A FUCKING CAP and GRABBING THE BEER OUT THE REFRIDGERATOR is LESS, that's right, LESS WORK than a WENDY'S CASHIER DOES TO FILL UP A CUP WITH ICE AND COKE FOR ME. YOU KNOW THAT IS THE GOD'S TRUTH!! WHY TIP YOU FOR LESS WORK THAN A FUCKING FAST FOOD CASHIER DOES? I should tip them, NOT YOU for LESS SERVICE I am receiving.

If it's a beer on tap, guess what? It's just like serving me ROOT BEER in a glass. I fail to see a difference here? Now when you are having table service and the server DELIVERS the drink to your table, THAT IN-OF-ITSELF IS SERVICE TO TIP ON, but NOT COUNTER SERVICE, that's just like a FAST FOOD CASHIER, actually it's LESS WORK to flip a cap and grab a beer from the refrigerator.

You HONESTLY think you deserve a DOLLAR for FLIPPING A FUCKING CAP? ARE YOU CRAZY AND TRULY LOST YOUR MARBLES? Now, I would tip for a beer at a game, because that is DELIVERY, so that deserves a buck or 2 even. If it's on tap, all you are doing is FILLING a CUP with a drink. WOW, SO MUCH WORK, yet you CHASTISE ME ABOUT THE donut shop/diner I worked at about how little stress we had when lots of times, mostly the morning shift, is SO UNTRUE. It's the bartender's work getting ONE BEER that is not stressful. You DON'T DESERVE A PENNY FOR A BEER. WHAT WORK HAVE YOU DONE MORE THAN A FAST FOOD CASHIER FLIPPING THAT CAP FOR ME AND GRABBING IT FROM THE REFRIDGERATOR, HUH? YOU HAVEN'T REGARDLESS OF WHAT YOU ARE PAID. I tip for SERVICE that is MORE than a FUCKING CASHIER AT A TYPICAL FAST FOOD PLACE. It's not fair if I tip you, but not tip the Wendy's cashier for doing MORE WORK, that's right, MORE WORK they DO than you did for that ONE BEER, even if it's on draft. Refilling the beers is side work that has NOTHING to do at ALL with the "SERVICE" I receive.

I cannot believe you want us to feel sorry for YOUR LAZY, UNCARING ASS, but yet you don’t CARE AT ALL ABOUT IF WE ARE OVERCHARGED. That takes the cake, it really does.
POOR you and your rent, because you don't care about my 70 cents or my coin change back, SO FUCK YOUR MONEY YOU UNCARING EXCUSE FOR A HUMAN BEING! You have to CARE ABOUT YOUR CUSTOMER'S MONEY IN ORDER FOR THEM TO CARE ABOUT YOURS YOU IDIOT! You also have to understand that flipping a cap is not service to tip for, it's just not. That takes SO MUCH ENERGY, WHOA, that was sooo hard, YEAH RIGHT!!

You talk about disrespect, yet you are DISRESPECTING OUR MONEY by not double checking our money. Also called me a "cheap bitch", because we stiffed a waiter for stealing 31 cents, well see, you act like we should care about your money, yet, LOOK HOW YOU ARE TO OUR MONEY? Does it look like you CARE about OUR MONEY? THEN WHY THE FUCKING HELL SHOULD I GIVE A DAMN ABOUT YOUR MONEY FOR RENT? Care about my money, then I will care about yours. GET IT? Don't make me do YOUR JOB FOR YOU BY HAVING TO get a menu and compare it to our check. You could have done that throughout our service, so all you would have had to do was verify the last few things or thing such as a dessert and just look things over overall(not to check every price over again that you have already checked, but just to check if you forgot to ring something in or put an extra item by mistake or rung up a wrong item by mistake).

WHY do you expect us to care about your RENT MONEY, but NOT CARE about our 70 cents overcharge or taking our 31 cents prematurely without our permission to do so? The caring has to come from the server since WE are paying the server you NIMWIT!! You just are TOO LAZY AND UNCARING TO MAKE THE TIME. YOU CAN MAKE THE TIME IF YOU WANTED TO. You make the time to get rolls and refills, WHY NOT CHECK THE PRICES? I don’t see ANY DIFFERENCE HERE in the IMPORTANCE of these tasks?

"You make me sick with the stupid ass attitude that everything is my fault. You say 90% of food errors are my fault? Seriously, have you calculated this out to the exact percentage?"

I NEVER SAID "EVERY SINGLE THING WAS YOUR FAULT!" I said was that if YOU took the order and brought the food out, if you can SEE with your EYES that something doesn't look right, YES, it's YOUR FAULT for DELIVERING IT WRONG. Things like wrong entrées, missing items such as a missing side dish or a side of ranch, an order obviously wrong such as specifically ordered bbq sauce on the side, but received it with bbq sauce on the ribs, things like that. Just about most mistakes are the server's fault in general. If the price is wrong on the check, my server COULD have caught that error. If the server doesn't give me the correct change, that's the server's error. If the server gives us the wrong check, that's the server's error. If the server forgets something, that's the server's error. Even if another server runs the food, if the customer ordered condiments on the side, the server could offer to bring them out ahead of time since THAT SERVER is the person earning their tip, they can PREVENT the other person in the service that isn't making the tip(only getting tipped out of SALES) from forgetting the condiments or prevent a lazy food runner or other server that runs the food that doesn't compare the ticket with the food to bring it out wrong. If you can SEE something doesn't look right without having to TOUCH or TASTE the food or drink, it's YOUR FAULT if you took the order to hand it to me wrong. Raw food, a medium well steak not well done(as long as the order was put in correctly that is), burrito filling, things of that nature aren't the server's fault unless the order was put in wrong(not counting the raw food one of course).

YOU make me sick with YOUR SELFISH SELF that we only have to worry about your $3.33/hr. What about OUR check being right or our ENTIRE CHANGE given back so WE can decide FOR OURSELVES like it supposed to be your tip?

"But if it is busy, I lose money. You don't see why I would get frustrated with that? This
isn't a fucking COFFEE HOUSE. If you can't satisfy each other's company in 45 minutes go take a walk or visit the fucking mall."

I don’t actually stay beyond my stay EVER and HAVE NEVER DONE THAT BEFORE, because I am just the type of person that wants to leave after I am finished and I think of the other people waiting for a table as well such as I may go to the bathroom after I am done, but tell my husband to meet me up front so during that time my husband isn't still sitting there taking up a table, but I still have a say about it the people that do stay beyond their stay. I remember once when we decided to meet up front after I went to the bathroom at Outback, ALREADY when I came out, another party was seated. I think of other customers TIME, not just my own. People don't OWE their server money for just SITTING if you haven't actually done any "SERVICE" for them like refills or something like that. Let's say Jane Doe's party of 4 stays an hour beyond their stay just sitting chatting and has completely paid an hour ago with not asking or wanting any refills or ANYTHING for that matter. WHAT kind of tip have you actually EARNED for ZERO SERVICE, HUH? You haven't done any more service to make any more money if the person just sits there. Also, if it's not busy at all, there's no need to make customers leave if no one is waiting to get seated, so WHY would it make any sense to pay the server more money for that? Even if there are customers waiting for a table, if you haven't done anymore service, which that's what tips are for actual "SERVICE", then WHY should they tip you more when you haven't done ONE THING, NOT ONE THING(NOT EVEN A REFILL) more for them, huh?
I can see why it's frustrating, sure, but you aren't owed more money though. I think it's rude to other customers if there is a wait for a table, because if all customers were like that, no one else would get seated, maybe even the entire night from 7-10 time even.

What I am saying is, I understand that if you only had let's say 10 tables that night all because you had "Campers" in your section you wouldn't make as much money, but you have to remember, unless the owner or manager tells them to leave, it's NOT UP TO YOU, because it's NOT YOUR RESTAURANT! The customers don't owe you pay you'd be POSSIBLY(because you don't know, that next person may not tip you or tip you well) missing. WHERE do you get off thinking they do for NO MORE SERVICE? I feel they should leave out of thinking about other customers that would like to get seated and how THEY feel when THEY are waiting for a table, that it would be nice for other people to get up faster so they could get seated. What I am saying is, it's not about the money. The customers that stay beyond their stay without anymore service don't owe their server more money since their server didn’t actually DO ANYTHING MORE FOR THEM. WHY should they pay partly for the next customer that you might or might not have had, huh? The world doesn't revolve around YOU and your missing tips. Although, you think they should, well the world doesn't. Customers that sit there beyond their stay when there is a wait for a table are selfish people that only are thinking of their time instead of someone else's time. The customers don't owe your missing tip income. That's just retarded and VERY SELF-CENTERED OF YOU! The world doesn’t revolve around you and your tip money to pay your rent. WHY do you think it does?
Now, if the customer receives refills beyond after they have paid, well OF COURSE they should pay you a couple of dollars more at the very least depending on how many refills they had.

"I also like how you found this article written by a server on the internet."

Don't know WHAT article are you referring to? I find it by googling different things such as "Tipping servers."

"I work for 3.33 as a bartender, and most, 87 PERCENT, are beers. If none of those people leave me a dollar, then guess what, I don't make shit for money, my rent can't be paid on time, I'm screwed."

One more thing about this: You want US to CARE ABOUT YOUR MONEY, YOU HAVE GOT TO CARE ABOUT OURS, meaning COMPARING THE CHECK PRICES TO THE MENU PRICES! Caring about customer's money when you aren't serving them anymore. They've earned their money, WHY shouldn't you earn YOURS by actually WORKING FOR IT? They shouldn’t pay you more if they aren't getting ANY MORE service. You want us to care about your dollar, YET, you don't care about our 70 cents. I don’t get that YOU SELFISH FUCKING PIG ASSHOLE!! You want us to care about your rent money, then CARE about OUR MONEY! YOU DO HAVE TIME. It's up to YOU TO MAKE TIME. The refills are JUST AS IMPORTANT as charging the customer correctly. Get this, there have been many of times we have been undercharged not on purpose and guess what? We just tipped better instead of inconveniencing our service. We didn't end up paying for the missing item or items completely though. So what I am saying is, it works both ways that you could be undercharging us. WHY should we care about your money, when you aren't taking ANY EFFORT to COMPARE THE MENU WITH OUR CHECK? I also cannot believe you think flipping a cap and grabbing a beer is earning a tip?

WHY DON'T YOU CARE ABOUT OUR MONEY, YET, YOU WANT US TO CARE ABOUT YOURS? I TRULY DON'T GET THAT, I REALLY DON'T?

Springs1 said...

bobjones
"realize that people are people, servers are too, and they make mistakes. DEAL WITH IT."

MOST of these servers aren't making "MISTAKES", more like taking NO EFFORT into their job by making sure WHAT they are BRINGING to the table is correct or not is more like it than actual mistakes.

As far as you comment about grammar, well I have more COMMON SENSE than some of these stupid servers that serve us wrong entrees or missing or wrong side dishes in only a party of 2. I may not do well with grammar, but I am smarter in COMMON SENSE than a lot of the servers out there are. WHO in their right mind brings a CUP of bisque when my husband ordered a BOWL? A waitress did that to us, when it was only me and my husband. A BOWL is different looking than a CUP, like DUH, ARE YOU STUPID, I would have loved to say to this waitress that did that. Obviously, she NEVER ONCE VERIFIED her written order and just brought out whatever, even if she put in the order wrong let's say, she could have easily have caught her mistake, but the lack of EFFORT is where I have a problem with these idiots and you call me an idiot, like you have the right! At least I have common sense compared to these idiots. A waiter brought me quesadillas that TOOK my order and I had ordered Bbq chicken nachos. HE took the order and it was only me and my husband, so look at how STUPID these idiots are that BRING us food, yet, you act like I'm the idiot.

Chris said...

The irony in all of this is how you still go and eat out. You degrade these people as if you get some joy out of their STUPIDITY. There are many places to eat where you serve yourself, you don't even have to be waited on. Of course that would give you nothing to complain about, leaving you so much free time you might do something silly like read a book. Obviously the server knows a difference between a cup and bowl, your assumption of them not knowing is way sillier than the incident itself. I do enjoy the fact that you try and compare your bad grammar (which is something you've been using for years and years and years) to their food service, which was NOT taught in school. Way to deflect that comment. Bob Jones makes a clear point, one which you seem to ignore: stop going out to eat. You obviously can't handle this simple event, you lack the patience and politeness to go to these shitty restaurants. In 4 years of waiting tables I've never met anyone quite like you, and I don't know if that's a good thing or a bad thing. You are certainly the most bitter person ever when it comes to food service. Why do you think that is? If everybody else seems to be ok with these errors, why can't you? What's the difference between you and the rest of humanity? If anything, you are certainly a good laugh for me and my friends.

Springs1 said...

chris
"There are many places to eat where you serve yourself, you don't even have to be waited on."

The food isn't that good at those types of places. Once in a while, I will eat at those type of restaurants like buffets, but it's not always the best quality food unlike non-buffet restaurants.

"Obviously the server knows a difference between a cup and bowl, your assumption of them not knowing is way sillier than the incident itself."

It's the fact that the waitress WROTE DOWN the order, but was TOO LAZY ASS AND STUPID to COMPARE THE WRITTEN ORDER TO WHAT SHE WAS ABOUT TO BRING US IN THE KITCHEN. You don't just bring out stuff without knowing what the fuck you are bringing. That was just stupid of her.

"I do enjoy the fact that you try and compare your bad grammar (which is something you've been using for years and years and years) to their food service, which was NOT taught in school."

That's the point though, that I didn't need to go to server school or get trained as server to be BETTER than these IDIOTS that have served us completely wrong food. This means ANYONE with COMMON SENSE can do this job just about. Some of these servers have NO COMMON SENSE to speak of.

"You obviously can't handle this simple event, you lack the patience and politeness to go to these shitty restaurants."

I have POLITENESS by telling the servers "Thank you" when they bring me things and ask NICELY if I can get something such as a refill or extra napkins. The times when I decide to ask for condiments I order to be brought out ahead of time, I ask very nicely by saying "Could you possibly bring the condiments before the food comes out" or something similar to that I say. I am NOT MEAN. WHERE do you get that I am?

"If everybody else seems to be ok with these errors, why can't you?"

WHO says they are? Complaint letters to corporate happen EVERY FREAKIN DAY you idiot. Look at planetfeedback.com or complaints.com or my3cents.com. They all have complaint letters. Obviously, I am NOT ANYWHERE NEAR the only person that isn't satisfied with their service they receive at restaurants.

"What's the difference between you and the rest of humanity?"

NO DIFFERENCE. There are plenty of people that don't like waiting longer than they have to. Look at some letters and you will see I am the same:

http://www.planetfeedback.com/red+lobster/other/terrible+service/257270

http://www.my3cents.com/showReview.cgi?id=28311

http://www.my3cents.com/showReview.cgi?id=18820

http://www.my3cents.com/showReview.cgi?id=3609

http://www.my3cents.com/showReview.cgi?id=3506

http://www.my3cents.com/showReview.cgi?id=433

http://www.complaints.com/january2003/complaintoftheday.january6.1.htm

So what do you have to say about these sites? Go ahead, there's PLENTY of COMPLAINT LETTERS you can look up. You can put in the name of the restaurant and it comes up with many different letters. Some of them are praise and some are complaints. You do see a lot of complaints though, don't you? Look how many people don’t want to wait a long time for things.

So WHY haven't you answered ANY of the questions I asked?

1. WHY do you expect us to care about your money, but you don't care if you overcharge someone or not?

2. Have you ever used a coupon that was only CENTS savings and if you have, WHY you are chastising me for wanting my cents back whether it would be on the price of an item or the server STEALING by purposely not returning coin change?

3. WHY do you feel the server has RIGHTS to customer's change without their consent?

4. WHY do you think I am inconsiderate to be irritated at a server for trying to change my order when it's THEIR OPINION of what is "BETTER" to THEM and wasting my time isn't something normally people are happy about?

5. WHY do you feel you cannot ask when the dessert is offered/declined if the customers are ready for their check? WHY do you feel you want to ASSUME to bring it without asking permission first?

6. PLEASE ANSWER: **** SINCE FUCKING WHEN DO CUSTOMERS ORDER FROM A COMPUTER SYSTEM, HUH?***

7. WHY did you assume that all donut shops are the same and that they only serve donuts and pastries?

8. WHY do you think you deserve a tip for doing LESS WORK(which is grabbing a beer and flipping a cap) as well as ring the person up and give the person's change, yet, a Wendy's Cashier does MORE WORK getting me a cup to fill and THEY fill it with ice and coke as well as ring me up & give me change?

9. WHY do you think you deserve a tip for filling a glass with beer, yet a Wendy's cashier can fill a cup with root beer AND ICE EVEN for NO TIP? Does that make ANY SENSE to tip you for that, but not them?

The main question is that I want to really know out of those questions, WHY do you think we should feel sorry for your measly $3.33/hr when you don't want to take any EFFORT into making sure you are charging the customer correctly? I feel if you don’t care about my money, WHY THE FUCKING HELL SHOULD I GIVE A RAT'S ASS ABOUT YOURS? The caring has to start with the service, so we can pay the servers well if they do well. So it's up to YOU to start caring, so we can care at the end when we tip.

CAN YOU PLEASE ANSWER WHY DO YOU THINK SOMEONE'S REFILL IS MORE IMPORTANT THAN SOMEONE'S MONEY BEING RIGHT, HUH? If anything, my opinion is that I'd rather have my check correct than to have my refill 2 minutes faster. I think ANYONE would rather have no overcharges just to get their refill a few minutes quicker. I understand the rarity of it, you feel it's not worth it, but as I mentioned before, it can work the other way around that I get undercharged and don't tell you. So you have got to be the person to be responsible for the customer's money, NOT your customers. Your customers are there to have fun, NOT TO BABY-SIT THEIR SERVER OR BARTENDER as to how much they get charged!

Springs1 said...

dustin
"You really are a bitch."

You really are an ASSHOLE to call me a name and you don't know me even. FUCK YOU!!

WHY do you feel I am a bitch, when I have said "Thank you" to servers that forgot my ranch and STILL NO APOLOGY FROM THEM? WHY IS THAT, which I was being nice and they STILL NEVER said they were sorry for forgetting it? WHY is it that one time another server brought my fried shrimp with fries without my 3 tartar sauces I had ordered that when I said "I ordered 3 tartar sauces" and he's like "YOU HAD TO ORDER IT WITH YOUR FOOD", which I said "I did order it with my food." No sorry or nothing, how MEAN of him and you call me the bitch, well look at what kind of servers there are that DON'T APOLOGIZE or be nice. If I would have been the other server, I would have IMMEDIATELY apologized(to be nice, even though it may not have been on the ticket) and gotten them without hesitation, because I am a NICE, CARING human being unlike the likes of that guy. That other waiter was MEAN. You don't tell the customer that. I ALWAYS order my condiments with my meal. Like ONCE, I can remember I forgot to order some mustard, but that was like ONCE in my lifetime, because remember, I am human too. 99.999% of the times, I order my condiments with my food. Not only to have my condiments with my food when it's hot or ready, but also to be CONSIDERATE of the server not to make them have more trips for no reason. Then you call me a bitch. That takes the cake. I am a NICE and CONSIDERATE person.

Our waitress once forgot my husband's baked potato, which it was only the 2 of us at the table. She didn't apologize before or after forgetting it. My husband NICELY told her about that he had ordered a baked potato. She did write our orders down btw. Anyway, WHY you are calling me a bitch, yet, our waitress didn't apologize for HER FORGETTING TO BRING THE BAKED POTATO FROM THE KITCHEN TO OUR TABLE, HUH? Yet, you call me a bitch? What kind of UNCARING SERVERS we have serving us today, yet, they want us to care about their money, but don't care about our dining experience?

See, that waitress didn't make a mistake, that was more of a lack of effort, because she was reading the ticket(not her written order as she should have done) at our table when my husband had told her about that he had ordered a baked potato. She should have verified her written order.

I had a waiter once bring me quesadillas when I had ordered bbq chicken nachos as my meal. The waiter never once said a word or sorry until I had to go up to HIM to ask what had happened, which I was VERY NICE about it. I just asked what had happened. He told me he pressed the wrong button and I only got a tiny sorry instead of what I would have done was to have said "I'm so sorry about that." He also took the quesadillas(unlike some servers would let you keep the wrong food sometimes) and never once told his manager even, nor did we. Do you think that was nice that he made me GO UP TO HIM TO GET AN APOLOGY AND THAT I HAD TO GET UP TO FIND OUT WHERE MY FOOD WAS, BUT MY HUSBAND HAD HIS, HUH? Then you have the nerve to call me a bitch, well look at how we have gotten treated. We have gotten treated horrible by some servers. What kind of uncaring, unfeeling human being would not have apologized IMMEDIATELY when he realized what he had done? What kind of uncaring server would not have verified his WRITTEN ORDER( NOT THE TICKET SINCE THE TICKET WAS 100% WRONG FOR MY FOOD)? He didn't care, so we didn't. BIG FAT ZERO is what he got for HOW HE HANDLED IT, NOT FOR THE MISTAKE, but the fact that he was SO UNCARING!! I shouldn't have had to GET UP TO FIND OUT WHERE THE FUCK MY FOOD WAS AT OR TO GET A SORRY. That's just WRONG!! He showed us he didn't care, so we didn't care about his money. What goes around, comes around.

HOW can you say ((I))) am the bitch, HUH? LOOK at all of those UNCARING, LAZY ASS, AND MEAN SERVERS!!

"I think you forget that we are human; we do make mistakes."

MOST of the time, it's not "MISTAKES" more like "LACKS OF EFFORT" to verify the written order with the food. WHY did I get a waitress at Chili's before ask me "So what did you order" when she TOOK my order and WROTE EVERY DETAIL DOWN when she brought our food to me and my husband, HUH? She had quite a number of OBVIOUS mistakes that no one had to touch the food to notice the mistakes. 2 sides of missing bbq sauce, 1 side of mayo, and extra fries that were substituted for the cinnamon apples which weren’t there, but the BIG BOWL was. I could not believe how LAZY that waitress was. She got fired, btw. She was also stupid. I had to ask for utensils TWICE, now see, a CARING, OBSERVANT server would have noticed when we were GREETED that we didn't have any utensils. Those missing and wrong items weren't "mistakes", they were lacks of EFFORT. She wrote the order down, so tell me WHY make the CUSTOMER REPEAT their order at the time of delivering the food, huh? What kind of service you call that, but then you call me a bitch. LOOK at the STUPIDS we have had.

"You think you are better than us just because we serve you."

NO, I KNOW I am SMARTER than these IDIOTS that make DUH mistakes come to our table like WRONG ENTREES, things like that.

I had a waiter once bring me mac n' cheese instead of a baked potato for a side dish which we were only me and my husband. Now do you think it makes sense to BRING out the wrong food when you can notice the wrong food yourself? Does mac n' cheese look ANYTHING like a baked potato? NO, it doesn't, like DUH!! What an IDIOT!! That waiter also served us bread and butter without any utensils. STUPID, that's what these types of servers are that do these types of things.

"Get over yourself you stupid bitch."

Obviously, you are just JEALOUS; because I am SMARTER than and NOT as LAZY as you are that you are calling me a name. Obviously, I tell it like it is and you just don't like it, do you? You are the STUPID one that doesn’t understand people go out to eat to get their order RIGHT. Just like when you go to McDonald's, you want your order right THE FIRST TIME AROUND, well at McDonald's you get what you pay for with no tipping, but at a non-fast food restaurant, you expect BETTER service. You expect your server not to just hand you things without verifying things. That's WHY you make a tip is to GET THE DAMN FUCKING ORDER AS RIGHT AS YOU CAN NOTICE WITH YOUR EYES.

We had a waiter bring fried shrimp with fries to my husband, but he ordered crawfish au gratin with a baked potato. Turns out, our waiter didn’t even grab the entrée from the kitchen from the entrees he had on his tray stand. This waiter I saw with my OWN EYES, NEVER ONCE TOOK HIS PAD OF PAPER TO MAKE SURE WHICH ENTRÉES HE WAS HANDING TO WHICH TABLE WAS FOR WHICH TABLE. NOW, THAT IS WHAT I CALL STUPID!! Then you have the NERVE to call me stupid. How can anyone be that stupid not to take ANY EFFORT into verifying which plate went to which table? This isn't McDonald's that you have to get things out in less than 30 seconds.

Obviously, I have PROVEN I am SMARTER than some of these IDIOTS. WHY would a server not compare their written order to the food when their MONEY DEPENDS on mistakes? Sure, time is dependent on money also, but an extra minute at most to verify 2 plates of food isn't that much to ask for and for what the amount of time that waiter did to bring my husband the wrong entrée, that could have been caught in 5 seconds that situation.

So, NO you get over your STUPID SELF, because I have MORE COMMON SENSE, than some of these IDIOTS that have served us and YOU KNOW IT, that's why you are calling me a stupid bitch. Why can't you admit that I know how to serve customers, huh?

"Maybe if you had ever worked in a restaurant you would understand, but I'm sure that you think to highly about yourself to come down to our level."

I worked as counter help at a donut shop/diner for over 2 yrs off and on between 1998-2002. I dealt with customers before. It wasn't the same type of job, but it was dealing with food, drinks, and the public.

I don’t have to be a waitress to understand how to do the job. One thing is, a good server makes sure the customers have utensils when greeted. There are a lot of idiot servers out there that actually serve FOOD to customers without utensils. Another thing is, it's common sense that people want their food obviously correct, so don't bring someone the completely wrong food if you can verify your written order, like DUH!!

Chris said...

The food isn't good at places that don't have servers? Maybe it's because your taste buds are altered when you can't be LAZY. You know the places you
go have take out, you can stay away from the STUPIDS and LAZY ASS and you and your husband can eat by yourselves in your house/trailer. You don't
like bad service, well then just remove the service part. I'm not comparing a buffet to a place where you serve yourself. I'm not saying you have to
stuff food down your throat, but like...go get a sub or something. Haha, I could see you at Ryan's with like 3 plates of meat in front of you, chicken
bones flying in the air and you screaming at the waitress to get you some GOD DAMN TEA. Of course she takes 5 seconds too long telling you about the
lunch "Get food by the pound!!" two for 1 special and you like, spit in her eye and leave her no tip because she is an IDIOT. HOW COME ALL THESE
PLACES I GO TO HAVE SHITTY SERVICE? Seriously, chili's is terrible. Friday's is terrible. Whatever main nation wide restaurant you go to is going to
be terrible. These are companies that have stopped caring about individual customers and are like "Holy shit! We made 2.5 million dollars from the
thousands and thousands of customers that have eaten at our stores across america today!!" Does this confuse you? Try and trace the line from
the server that waits on you to the owners of the company. Server -> Manager -> GM -> Regional Manager -> Guy in Florida -> Store Corporate Office
Manager -> Assistant to the CFO -> CFO -> Board of Directors -> Stock Holders, etc... Sorry Susie down in the Virginia store forgot your 3 sides of
ranch on your salad and said something mean. Here's a free coupon.

Well, her not comparing the order to what she has in her hands doesn't exactly mean she is unable to differentiate between a cup and a bowl. Don't
claim that she is incapable of one thing when you REALLY mean she is incapable of something else. Don't flip flop on me springs. Just don't do it.
Not right now. And I bring out stuff that I have no idea about because some guy in a window hands me food. You know who that person is? A manager.
They say "Runner to Table #" and I go. Sometimes there is food missing, dressing missing, butter for the potato missing, and guess what? Not my
fault. So yes, I come out with shit I have no clue about quite often.

Now the grammar and serving thing is something you missed completely. You kind of proved my point, which a "thank you" is probably in order, but
I'm denying it out of sheer oblivion. You don't just get thanks for something you did when you have no idea you did it. I'm saying you mess up
something you've learned about in school, meaning you studied it for years and years and years. Waiting tables is something you kinda learn through
practice, and if you are unable to do something you learned time and time again and get off on berating servers for them fucking up, which one is
worse? Failing at something you've known for years or failing at something you do as a part time job while you a) getting through college b) playing in
your badass rock band c) making some quick cash d) getting fucked up with your drug money. You think chili's has "Professional Servers" and they could
answer your every demand? Fuck that. They go up to the New England states, the coasts, the place where people vacation and spend shit loads of money and get fuckin' paid. And yes, anyone with common sense can manage
customers and food and how one reaches the other, but that doesn't mean that pointing out individual mistakes and pointing the blame and saying "This is what's wrong" is going to accomplish anything. Venting is healthy on some level but
continuous dwelling is certainly not. That's what you do.

I'm glad you thank your servers. I'm glad you boast about thanking someone, that's really polite. Just because you're doing things society generally dictates as a good thing shouldn't give you a reason to feel happy about yourself. I
say thank you and hold the door for people behind me and am also not a dickhead about shitty service. Which one of us is more polite? We both do the
same things except in one area. I've never gone on the Internet and said "THIS SERVER WAS STUPID" or "WHAT A BITCH", that shit doesn't get to me. Now
unfortunately one of my bad areas is ignorant bloggers, and you have managed to capture my attention like a fly on a spider's web. I'm glad you ask
your server for the condiments in advance, that's easy for him. Sadly enough, I imagine the main reason you do it is for your benefit. The server is
given an easier task as a by product of your lack of patience. You ask why I think your mean, do you really question that? This entire blog, amongst
the other 6 or 7, are all about your problems with an industry. Where's the politeness in it? You'll probably claim it as constructive criticism.

And you are right, I can't just use the word "everybody" because you would go on some wrath and tell me about some damn Oprah episode you saw that
had some lady that was talking about waiters that spit in your food or shit like that. Of course complaint letters to corporate happen EVERY FREAKIN
DAY [you idiot]. Some are legitimate and warrant attention, like "there was a hair in my food" or "It took 3 minutes to get my drink" but ones that
talk about forgetting the side item or bringing both beers on the drink special are pointless. I can't believe a website like complaints.com has
COMPLAINT LETTERS on it. my3cents has complaint letters too? That's like me saying the KKK is ok, just look at
ilovewhitepeoplewhokillblackpeople.com. People love to feel like they belong to something or that their input will "make a difference," I can only
imagine what goes through those people as they rant and rave about god knows what.

Once again, all the letters you point out were submitted to a website DEVOTED to complaints! It is a website where people complain! You can always
find the other side springs1, the trick is to find the other side on your side. I don't want a biased audience that learned to hate servers when they
had a bad experience at the age of fucking 9, I want to read a server complain about food service! There's something that would catch my eye. "Man,
that guy knows what the fuck he's talking about because he does this for a living!" Not some bitch on yahoo that waited tables at a coffee house and
got busy once a month.

"So what do you have to say about these sites? Go ahead, there's PLENTY of COMPLAINT LETTERS you can look up. " No shit lady, I bet there is even a
handy search box where I can sort through the amount of bitchness in them. I like how you say "You do see a lot of complaints though, don't you?" Of
course I would! "Look how many people don't want to wait a long time for things." Show me a fucking person that does! Show me anybody who wants to
"wait a long time for things" and I'll show you a fucking moron! Did you get the hardy boys to find this data for you? Fuck, I bet you have them all
bookmarked and one of them set as your homepage. Get a grip on life lady, this is all bullshit.


Silly lady, I do care about your overcharge, I care so much that I don't want to do it but it's impossible for me to check the price in each item.
Also, sorry the computer that shows the prices makes me want to compare them even less. Don't have time. Really don't. NO TIME WHATSOEVER. This is a
complaint by someone who has no idea what they are talking about. I can't go through a 3 page menu and make sure the price is exact with the one on
the screen in front of me. If the price has been changed by management and they didn't tell me, how would I know that it changed? It doesn't randomly
change. Now if I charged you for something extra, that was an accident and as we both have stated (when you said that one time you forgot to ask for
like...mustard? yeah, that one time) we make mistakes. I'll happily change it. But do not expect me to check every item with a menu. There is no
reason to.

Have I ever used a coupon that was only CENTS savings? You mean saving cents? OH MY GOD YOU LAZY IDIOT YOU GOT YOUR WORDS MIXED UP. DO YOU NOT
HAVE THE TIME TO GO BACK AND CHECK FOR MISTAKES. And no, I've never used a coupon that saved cents. I've used coupons that were like, hey get this
pizza and we'll throw in a 2 liter. Or "free meal". By the way I worked the bar the another night and someone's change was 1.16 and I only gave them
back 1.15! You know why? I hate fucking with pennies! OH MY GOD!!!!!

And I'm not saying the server should change your order, I don't think I ever said that whatsoever. So go on, complain about something everyone else
is in agreement with. It's certainly amusing.

This whole asking about the check thing is stupid. Just because I give you a check doesn't mean you can't ask for more things. I'm just giving it to
you so you have it when you are ready to leave. Nothing more, nothing less! Because YOU feel "rushed" does not mean I should hold back on giving
something to someone that is a requirement to leave a building. Any reason you are mad about this is unacceptable.

Since when do customers order from a computer system? Have you ever been on a phone? Have you ever purchased something online? Shit, have you ever
used those little self ringers at grocery stores? Those aren't little men inside the machine. Psst, it's a computer. Stop asking dumb questions.

Why do I assume all donut shops are the same and only serve donuts and pastries? Well I guess the name "donut shop" confused me, but I don't know,
anything else would make it NOT A FUCKING DONUT SHOP.

Now we'll give this one some though. You make a good point: Why should I deserve a tip for doing LESS WORK than a Wendy's cashier who does MORE
WORK. Well that wendy's cashier is getting paid more, and I'm not. If everyone has the mentality that I shouldn't get paid anything, I'd make under
minimum wage. If everyone made under minimum wage didn't get tipped on getting people beers, they would quit. Guess what? There would be nobody to get you fucking beer. Solves that problem huh?

You ask me in #9 why I deserve a tip for filling a glass with beer? Doesn't this follow under the previous question (which you so helpfully labeled
number 9 for me) but just worded it differently? For what purpose? You even used the same god damn example! You fail.

The main answer: You shouldn't feel sorry for my "measly $3.33/hr" because if you just fucking tipped decently it wouldn't be just that measly money
I made. You already asked why you should tip on one beer, so me not caring about your money (which I showed you I didn't) has no impact on your
already cheap ass method of not tipping in the first place. Learn how to make a fucking decent argument and we'll talk about this like two adults,
not like some child on the Internet being scolded by a superior for her many, many mistakes.

Springs1 said...

Chris
"Maybe it's because your taste buds are altered when you can't be LAZY."

NO, I am an EXTREMELY picky eater, ALWAYS have been since I was a kid. I don't like pretzels, pickles(unless it's bread & butter pickles), and ketchup, which the MAJORITY of people like in general. That's why at a lot of restaurants, there are ketchup bottles already at your table. Most restaurants don't have mayo and mustard bottles though which really sucks in my opinion. I do like when I do see some restaurants have mayo and mustard bottles though. It's so much more convenient not to have to ask for mayo and mustard.

"you and your husband can eat by yourselves in your house/trailer."

BRICK house, NOT a trailer.

"well then just remove the service part."

They won't let you get your own stuff at the restaurants that I like the food at. It's a liability issue as well as a health issue. They would not want to get sued if I fell and they wouldn't want people that have dirty hands touching everything in the kitchen area. They also wouldn't have room for all customers getting their soft drink refills and food in the types of restaurants like Chili's, Outback, Applebee's, etc.

I would LOVE to just grab my own shit at these places. You may recommend take-out, but see, things like being out somewhere I would miss as well as being able to order different mixed drinks that ONLY THAT particular restaurant has(such as the sour mix they use in a Presidente' margarita at Chili's, I wouldn't be able to make my exact own at home. If I would order fries, fries do suck even in the oven warming them over again. It's not the same as eating the food fresh. Pancakes for instance aren't as good warmed up. Even burgers aren't quite the same warmed up. Ribs and pizza do taste good warmed up in the OVEN. I still like being out though. It's not all about the food and drinks.

Buffets generally have less tasty food in my opinion. Also, buffets aren't as clean, because EVERY CUSTOMER has touched the ladles. You don't know if the person before you just took a shit and had shit on their hands when they touched it where as at least at a non-buffet restaurant, there are many less people and regulations that will be touching the food or utensils that belong with the food.

When you grab a thong to put salad in, do you know if the person that just touched it had snot on their hands? There are just a lot more people touching the food area than the staff at buffets.

Now, places like Luthers are nice, but still, quality of food is not as nice, because it is cheaper. You do get what you pay for in general kind of like going to Denny's expecting the server to not make one mistake. I like the food at chain restaurants more than buffet style restaurants. I do go to buffets, but it's rare.

"but like...go get a sub or something."

I like going to Quizno's once in a while and I always take it home to eat it, but it is nice to get better food than a freakin sandwich, I mean for real. It's nice to have a burger that's not a fast food quality type or ribs that taste good like Outback's or Chili's Baby Back Ribs sometimes.

"Haha, I could see you at Ryan's with like 3 plates of meat in front of you, chicken
bones flying in the air and you screaming at the waitress to get you some GOD DAMN TEA."

Been to Ryan's before YEARS and YEARS ago like when I was a teenager, probably 15-20 years ago. NO, I don't scream at servers. That's just plain mean. You really don't know me at all, do you?

"Seriously, chili's is terrible. Friday's is terrible."

The food is good, but I cannot say all servers are terrible at these restaurants, because that would be a HUGE LIE. There have been plenty of servers we have tipped 25% + at these restaurants. It's all about if the server is caring and not lazy.

An example would be, once a waitress forgot my ranch at a restaurant that is a local chain. She was so nice, gave her 20% anyway. This is what she did: She got the ranch right away and said "I'm SO SORRY about that." Now, 99.9% of the times my condiments are forgotten I get NOTHING, NOT a WORD of any type of apology. This waitress was EXTRA SPECIAL NICE by saying "SO" SORRY instead of just "sorry" for a TINY mistake and just the fact that I even got a sorry was a MIRACLE. This restaurant was just like Chili's or Applebee's, but she actually was a NICE, CARING person. It's not always about the mistake, it's more of HOW YOU HANDLE the mistake and how long you take to correct it. Kind of like when I went up to the waiter to ask where my 31 cents was, he did something else first and didn't immediately apologize. That's 100% EXTREMELY RUDE to do that to someone that you shorted. If anything, a waiter that would have had a heart, would have gave me 2 quarters for my troubles and PROFUSELY apologized for taking his tip ahead of time. Instead, he decided to only say a tiny sorry, not fix the situation right away, and only gave me the exact 31 cents he owed me. He could have taken a 19 cent lost to get a tip, but NO, he chose to be SELFISH, so we stiffed the waiter. See, a decent, caring human being would have IMMEDIATELY fixed the situation by giving us 50 cents back and profusely apologizing for the situation. He didn't do that. What I am trying to say is, even if you go to Denny's even, they DO have some caring and non-lazy servers, but it's rare.

"And I bring out stuff that I have no idea about because some guy in a window hands me food. You know who that person is? A manager."

If you TOOK the order, you DO have an idea, it's called "COMPARING YOUR WRITTEN ORDER YOU(NO ONE ELSE), but YOU WROTE DOWN to the plate of food he has handed you.

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In this picture, this looks like the Quesadilla burger with fries at Applebee's. Anyway, the side of ranch is with the fries as you can SEE with your eyes. Let's say I also ordered a side of bbq sauce along with it as well. Do you ((((((SEE)))))))))) ANY BBQ SAUCE? I sure as hell don't. If I were the server bringing out the food and if I took the order, I would have taken out the written order and compared it to the plate of food. Then, told the kitchen staff there was a side of bbq sauce missing, to fix it *(((((((((((((((BEFORE)))))))))))))))))))) I would ((BRING)) it to the table without it. A waitress did that for me once at a pizza restaurant before. I HEARD her tell the kitchen staff that "She ordered a side of ranch" ***************BEFORE***************** she BROUGHT THE MOZZARELLA STICKS to us. Isn't that something that she took CHARGE of her tip and actually made herself have LESS TRIPS? She also didn't waste our time bringing it out wrong. HOW come you act like you can't do that, huh? Don't tell me you don't have time, because your job is to bring it as correctly as you can to the table.

If I didn't take the order, the kitchen staff did have a ticket to prepare the food, so let's say the server that took the order put in the order 100% correctly, well, it would be MY JOB to make sure WHAT IS IN MY HANDS is 100% OBVIOUSLY CORRECT by comparing that ticket with the food. Even if I never once took the order, I could tell there wasn't a side of bbq sauce, WHY couldn't you? Are you admitting you are truly blind or illiterate that you cannot read a food order?

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“Never, ever take food out that is incorrectly done (I had a waitress rip me a new one for something I goofed up on as a cook and she demanded I fix it then and there - and she was right and I learned)."

This is from a cook. Isn't that something that he had a RESPONSIBLE, CARING waitress that actually CARED about WHAT was in her hands to get it fixed *************BEFORE*************** she brought it out wrong. Isn't that something?

"They say "Runner to Table #" and I go. Sometimes there is food missing, dressing missing, butter for the potato missing, and guess what? Not my fault. So yes, I come out with shit I have no clue about quite often."

You only have no clue, because you haven't taken ANY *********EFFORT************ into comparing the ticket with the plate of food if you haven't taken the party's order. If there are times when food is missing, shouldn't that tell you that CHECKING OVER THE FOOD ISN'T A WASTE OF TIME AND EFFORT IF IT HAPPENS SOMETIMES? I can see if it never happened ever and that the kitchen staff and the original server always was perfect, but you know, NO ONE IS, therefore, you cannot just simply TRUST ANYONE, NOT EVEN YOUR MANAGER! A manager makes mistakes too, you idiot!! There's a ticket that was put in by the original server who took the order, isn't that right? So if there's a ticket in the kitchen for the kitchen staff to know EVERY SINGLE SOLITARY DETAIL(as long as the original server put the order in correctly that is), then there's no real reason that the server that just runs the food would not have (((COMPARED THAT TICKET WITH THE PLATE OF FOOD **BEFORE** BRINGING IT TO TABLE #4)))).

Let's say the following situation at Outback that happened that my waiter had put my order into the computer correctly. I had ordered the crab dip as my meal along with a side salad(as an appetizer) and a baked potato. When our food came out after the appetizers, the server that ran the food didn't have my baked potato. That server that ran the food could have verified the ticket(if it was correct that is). There was NO REASON to not verify the ticket, NONE! The person that brings out the food is supposed to have checked it since THEY are BRINGING the food out. That other server is a part of the customer's service and the customers will tip according to if their food is wrong regardless of the fact that this other server or food runner isn't getting tipped from the customer, that they are getting tipped out from the SERVER. If everyone worked as a team, it would be extremely rare that you'd have OBVIOUS mistakes when someone else would run the food, because, for the most part, the only way the OBVIOUS mistakes would come to the table would be if the main server put the order in wrong. A side of bbq sauce that is missing is obvious. The reason why I am saying for the most part, is because you can overlook something even if you read it lots of times, so it's always possible to make a real mistake(meaning you did put in the effort, but just overlooked something), but the likelihood the plate would have several mistakes would be not as likely. Such as I wouldn't have 3 things missing on the plate, I'd probably only have one thing missing if the server verified the written order(if the original server brought out the food) or the ticket(if another server or food runner brings out the food as long as the ticket is 100% correct.).

In other words, I wouldn't have to say like I did once to a food runner at Applebee's "I ordered 2 sides of mayo, 1 side of ranch, 1 side of mustard, and 1 side of bbq sauce, because my waiter told me that time "They are too lazy to read the ticket", well I truly believe he put in the order 100% correctly, because that other server wasn't getting the tip from us, so she didn't care what the fuck she was bringing me. HOW in the FUCKING WORLD could you miss FIVE condiment containers if you actually took the EFFORT to have COMPARED the ticket with the food for only 2 people in a party, huh? Obviously, she just simply BROUGHT the food out and didn't care WHAT THE FUCK was in her hands if it had things missing or not. That's what you do. You are too fucking lazy ass to read the ticket. WHY my waiter at Applebee's would tell me that in 2005 if that weren't true when I had seen him write down all the condiments I asked for? I seriously doubt he didn't once put any of those condiments into the computer just to save his tip or something, because he should know that doesn’t do anything for his tip to put blame on someone else for something he truly COULD have offered to bring out BEFORE the food was ready and not trusted some other person that will not care since we are not paying them to do the job correctly. You make your own destiny when it comes to serving things. You don't have to wait 25-35 minutes later to bring out those condiments with my entrée if you don’t want to.

It IS your fault if the ticket is correct that you are BRINGING out the food with OBVIOUS mistakes that you could have caught yourself. Your job is to PREVENT the mistake from getting to the customer's table if you can notice it with your eyes without having to touch any of food to notice something is wrong.

Once at Applebee's, our waitress put in my husband's order wrong, so when that other server delivered baby back ribs with fries when my husband had ordered a burger with fries, it wasn't the other server's fault, because that server could only go by the ticket since they didn't actually HEAR what my husband had ordered. When the ticket is wrong, it's ALWAYS the server's fault since they put the damn order in wrong into the computer or if it's a hand written order, if they wrote it wrong or sloppily , LIKE DUH!! You can't expect any other co-workers to be mind readers.

"but it's impossible for me to check the price in each item. Also, sorry the computer that shows the prices makes me want to compare them even less. Don't have time. Really don't. NO TIME WHATSOEVER."

This is BULL SHIT!!!

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Tell me how is it IMPOSSIBLE to COMPARE prices with a menu, huh?

It's 100% VERY POSSIBLE, it's called doing it by taking the EFFORT to.

You have the time, it's called DOING THAT INSTEAD OF GETTING MY REFILL FASTER OR GOING TO ASK ANOTHER CUSTOMER SOMETHING WHEN I ASKED FOR MY CHECK FIRST. Your job is to CHARGE ME CORRECTLY NO MATTER WHAT MEANS IT TAKES!! My job is to tip you based on your performance. You make me check find a wrong price, that's making ME do YOUR FUCKING JOB!! My job as a customer, is to be just a CUSTOMER ONLY, NOT A FUCKING BABY-SITTER!! I don’t and shouldn't have to verify EACH FUCKING PRICE FOR NO PAYMENT AT ALL!! WHY do you feel I should? At least you are EARNING A TIP FOR IT. I wouldn’t expect a McDonald's cashier to know the price on the menu or care if they overcharge me, because they aren't earning a tip to care, but servers ARE getting paid from their CUSTOMERS to charge them correctly. McDonald's cashiers aren't getting paid to do that. They don't make any money from customers, but servers do. Do you understand, that if you can READ, you can notice if the price is wrong for an item or not? WHY put that job on the customer? You still expect a good tip for you being UNCARING and LAZY about their money? YET, you expect us to care about your $3.33/hr. I don't get that? Caring has to start with the service in order to be tipped well on the service you either provide or don't provide the full amount of service. You aren't providing the full amount of service to your customers for them to pay you the full amounts.

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Notice, let's say I have the menu and I am the server. I see that the New York Sirloin on the menu states $16.95 let's say. I would tell my manager to fix it ***************BEFORE******************* I would EVER CONSIDER BRINGING IT TO THE CUSTOMER FOR THE CUSTOMER TO DO MY JOB, which would be to CHARGE the customer correctly. If the customer can find the mistake, so can the server, unless they are blind or illiterate or they actually did take a menu and compared it to the check, but just missed that mistake(which THAT NEVER HAPPENS, because NO ONE ELSE CARES ABOUT THE CUSTOMER'S MONEY).

We just got overcharged last night. I had ordered a small portion 6 oz of Red Beans & Rice that was on the menu as $2.99, but our check had $3.99. The UNCARING, STUPID BITCH told me that "That's what it rung up in the computer." I am thinking to myself, "WHERE'S MY SORRY AT" and "ARE YOU FUCKING BLIND OR ILLITERATE?" It wasn't very busy either, so there was NO REASON to not check over the check. I SAW, with my own 2 eyes, when she was printing out our check. She NEVER ONCE TOOK ANY EFFORT into checking the prices to see if they matched the computer. She DID have the time, just didn't make the time for her tip to be better than 9%. She's lucky she got a tip for no apology. It was HER FAULT 100% that she BROUGHT me the mistake. It was in HER HANDS and she COULD HAVE EASILY COMPARED EACH PRICE WITH THE MENU. The price not being right in the computer has NOTHING AT ALL to do with her not EARNING HER TIP by noticing it HERSELF. You may think I was mean to the other server, but look at how they are trying to take the blame off of actual WORKERS THAT WORK THERE that can notice this and how SHE was MEAN to me to blame the computer. BOTH of them were mean.

If I would have been the waitress in that situation, I would have IMMEDIATELY have apologized by saying "I'm so sorry about that" and gotten if fixed by the manager. I would have also asked the manager could they take the tea off for the customer's inconvenience. Then, if the manager would have, I would have came back with the correct bill and said I was sorry again as well as told the customer "The manager took off a tea for your inconvenience."

If I as a customer that doesn’t work there and hasn't been there more than an hour KNEW they were overcharged, so can the people that work there notice this. This is totally RIDICULOUS that no one can admit that are at fault for this that is EARNING a tip!! I had once a cashier charge me wrong at Taco Bell, but I didn't blame her since I wasn't TIPPING HER for the service I received. When you earn a tip, it's different that you are getting PAID to do your job correctly by the CUSTOMER, NOT just your employer.

When I talked to the manager, they had also another server trying to defend my server by saying "We can't change the price in the computer", so I told her "So you can't READ" and she's like "Yes I can read." I cannot believe the attitude of these people that act like someone that never has BEEN at this location and NEVER has ordered THAT ITEM or WORKS THERE somehow KNEW they were overcharged, but they CANNOT, GIVE ME A FUCKING BREAK!!

"I can't go through a 3 page menu and make sure the price is exact with the one on
the screen in front of me."

You are FUCKING STUPID! I NEVER ONCE SAID you couldn't take a PRINTED TICKET and COMPARED that ticket to the prices on the menu. I NEVER ONCE SAID YOU HAD TO DO IT AT THE COMPUTER SCREEN, YOU MORON!!

You don't have to go by the computer screen. You could have simply printed out the ticket early and compared it to the menu if you wanted to and at the end of the service as well.

"If the price has been changed by management and they didn't tell me, how would I know that it changed? It doesn't randomly
change."

You would know by taking some ***********EFFORT*************** to compare the check to the menu prices of each item charged(unless the item is not in the menu such as a lot of restaurants don't list their soft drink or tea prices for example).

It DOES randomly change. What happens is, corporate decides to change the prices BEFORE new menus come out and sometimes it is certain locations that keep their prices differently than the rest. An example, here at a local chain we have here, the general manager told me that for the particular item my husband ordered that we got overcharged $1.50, he told me for HIS restaurant, he wanted the baked potato complimentary, which in the computer system, it charged it as non-complimentary.

I am a customer, so if I can READ a menu price and my check price, then how can you NOT know it was changed when the customer that DOESN'T WORK THERE can notice it? Tell me that, huh? I don’t work there, yet, I NOTICE IT. HOW COME? Because I took EFFORT into making sure each price matched the menu price and our servers never did or cared about OUR MONEY.

"how would I know that it changed?"

Tell me, HOW does a customer that doesn't work there know? I take a menu and compare the prices of each item to the check. If the price is over the amount on my check, it's an overcharge. Customers order ONLY by the *******MENU******** they are presented, so you cannot legally charge me more money on something in print states my proof that I am supposed to pay a price that is lower. When you go to a store, don't you think the price on the shelf is the price before you check out? Do you think the real price is the one in the computer and not say anything or do you say that the price was $3 less on the shelf, let's say? The real price is the one on the shelf. The difference with the cashiers is that they aren't earning a tip to make sure each prices is correct and they don't have a much smaller amount of items to verify as well as a booklet of each priced item. Also, stores change their prices weekly, sometimes more even, restaurants don't.

Do I work there? I know it's changed, so can ANYONE ELSE that can read know it. This statement makes you look like you are LITERALLY RETARDED and have NO EDUCATION to speak of.

"Well that wendy's cashier is getting paid more, and I'm not."

Don't you get that it doesn't matter what amount you get paid if you are doing LESS WORK than they are? I don't care if the Wendy's cashier was the person getting the $3.33/hr and you were getting $8/hr, because if she got to receive tips for the same or less amount of work, so should you. In other words, let's say it was the opposite situation that a Wendy's cashier made $3.33/hr with being able to earn tips and the bartenders get paid $8/hr or more, even if you got paid $8/hr, I wouldn't feel you don't deserve a tip, because you already make enough. I'd treat you the EXACT WAY I would have treated the Wendy's cashier for good service and tipped the both of you for doing the same or less amount of work.

A GOOD example would be Starbuck'. The counter help gets paid $6.50 or more plus tips. I know, because my sister-n-law worked there years ago. Anyway, they make at least minimum wage, but I still tip if I get a Frappacino, because the AMOUNT OF WORK is JUST LIKE MAKING A MIXED DRINK at a bar. It's the SAME TYPE OF TASKS. So they deserve a dollar(average amount) or more a drink just as bartenders do REGARDLESS of what AMOUNT they earn from Starbucks, because they are doing the SAME TYPE OF WORK as a bartender does to make a mixed drink in a blender such as a pina colada. I don't care if the Starbuck's employees got paid $20/hr, because they deserve a dollar or more for good service, because they are doing the SAME TYPE OF WORK. It doesn't matter if you are making 1 dollar an hour or $10/hr to the customer, because they are RECEIVING THE SAME OR LESS AMOUNT OF SERVICE. What's fair is fair and what isn't, isn't, as far as what the CUSTOMER PAYS YOU, NOT YOUR EMPLOYER! WHY should I tip you, but not tip the Starbuck's counter person for a Frappacino just because they happen to make at least minimum wage, huh? Now, at Starbucks, I wouldn't tip for a cup of black coffee that I would be putting in my own sweeteners myself, because that's the same type of service you can get at a McDonald's. It depends on what *AMOUNT OF WORK* you are doing to earn or not earn your tip.

It's just like getting a pasta dish to-go at let's say Chili's by picking it up inside. There's actually LESS work for the to-go server to give me that than for the McDonald's cashier to give me syrups, butters, jelly, fork, and a knife for my hotcakes and sausage. It's TRUE, so there's no point to tipping someone that is doing LESS or the SAME WORK as a McDonald's cashier does. If I don't tip them, it's not fair to tip you just because you make less money from your employer. WHY do you think customers should be unfair on how they tip? Complain to your employer, NOT to us for your low pay or go to work at a place that already pays at least minimum wage if you don't like it. NO ONE is making you stay at that type of job.

"If everyone has the mentality that I shouldn't get paid anything, I'd make under minimum wage."

I don't have the mentality that you shouldn't get paid for MIXED DRINKS you make. So GEE, you would be making money off of MIXED DRINKS, so you would be getting paid something. You also would be getting paid for people having food at the bar, which would be receiving service. You act like you should get paid for every task you do from customers. Sorry, but it's unfair for me to pay you to grab a beer and flip a cap, but not pay a Wendy's cashier to fill my cup with ice and coke. I treat ALL WORKERS FAIRLY! If I were able to tip them, then it would be wrong of me not to tip you if you gave me good service, but we can't tip them, so we shouldn't tip you for working LESS HARDER than they do just because your employer happens to be a CHEAPSKATE. That's YOUR PROBLEM!! NO ONE IS MAKING YOU STAY WORK THERE!! At the donut shop, I made at least minimum wage plus tips, so if I didn't make a much in tips that day, no problem because I went to work for an employer that was paying me. Complain to your employer, NOT your customers. Your customers aren't responsible for your missing pay that your employer isn't paying you.

"If everyone made under minimum wage didn't get tipped on getting people beers, they would quit."

Then the employers would start paying you better to keep their place open.

"Guess what? There would be nobody to get you fucking beer. Solves that problem huh?"

That's the employer's choice to be a cheapskate. It's not our responsibility to worry about how much you get paid or don’t get paid. I tip based on what's fair to one person is going to be fair to the other. There's NO WAY I'd tip on one beer unless I have table service where my server has to deliver it and ring it up. Delivery is fair, because you normally, if you have good service, tip on a pizza delivery that you have. Same thing with car-side-to-go or Sonic Drive-in, since we tip when we get DELIVERED something, we should tip on any type of delivery as long as there is good service. Me picking up my order inside by ME going in to get it is exactly like ordering from McDonald's, therefore, no tip is necessary.

Do you understand I am being fair and you're not? You want people to only think of YOUR MONEY, yet you are too lazy ass to compare the menu with the customer's check. I don't get you? You want us to care about your money, START caring about other people's money besides your own.

"This whole asking about the check thing is stupid. Just because I give you a check doesn't mean you can't ask for more things. I'm just giving it to
you so you have it when you are ready to leave. Nothing more, nothing less!"

I never once said that, but think about it through the customer's eyes, that you are telling them you want them to leave by presenting the check with no explanation such as "I am leaving this here for your convenience, but feel free to order something else if you like." I would expect my server to say that type of thing to me, NOT say nothing.

"Because YOU feel "rushed" does not mean I should hold back on giving something to someone that is a requirement to leave a building. Any reason you are mad about this is unacceptable."

It may be a requirement to leave the building, but that has NOTHING to do with IF the customer wants their check or not. WHY do you think it's up to ((((((((YOU)))))))))) to make ANY TYPE OF DECISIONS in the customer's dining experience, huh? It's up to the CUSTOMER, that's right, the *******CUSTOMER******** ONLY to RUN THE SHOW OF IF THEY WANT TO ORDER SOMETHING ELSE OR NOT! It's certainly not up to the server to decide WHEN it's CHECK TIME. WHY do you feel it's YOUR DECISION to decide what will be NEXT or what won't be next?

"Since when do customers order from a computer system? Have you ever been on a phone? Have you ever purchased something online? Shit, have you ever used those little self ringers at grocery stores? Those aren't little men inside the machine. Psst, it's a computer. Stop asking dumb questions."

You are being STUPID HERE! You know GOOD AND WELL I AM ONLY TALKING ABOUT **********RESTAURANTS************** YOU IDIOT!!!

"Well I guess the name "donut shop" confused me, but I don't know, anything else would make it NOT A FUCKING DONUT SHOP."

NO, you are wrong. The place served donuts everyday, so what would you call a place that serves donuts? NOT A DONUT SHOP? We served hot glaze donuts as well as just about all kinds of donuts from cake to buttermilk to chocolate covered to blueberry cake donuts to twist, to apple fritters, to bear claws to cinnamon rolls, etc. Everyday the donuts would be thrown out at the end of the night and the donut cutter would make new donuts each day. The place still sold other food items. There's a chain donut shop that they have in our area(not the place I worked at), that serves "Kastleburgers" I don't know if they sell any other type of other non-pastry/donut items, but I have always known them since I was a kid that donut shops normally don't just serve donuts/pastries like you would think a bakery would just serve cakes/donuts/pastries, etc.

Obviously, you aren't smart as you act like you are not to know that a lot of donut shops out there serve regular food items as well as their donuts.

"By the way I worked the bar the another night and someone's change was 1.16 and I only gave them
back 1.15! You know why? I hate fucking with pennies! OH MY GOD!!!!!"

You may hate pennies, so do we all, but that has NOTHING to do with SHORTING the customer. I would rather have my penny back than be shorted. This is not a gas station where you give a penny/take a penny at your own desire, this is the CUSTOMER'S CHANGE ONLY, NOT YOURS TO DECIDE IF YOU ARE GOING TO KEEP PART OF IT OR NOT!! WHY DO YOU THINK YOU HAVE RIGHTS TO SOMEONE'S MONEY, just because YOUR FUCKING OPINION IS THAT YOU HATE PENNIES? WTF DOES THAT HAVE TO DO WITH SHORTING A CUSTOMER, HUH? YOUR OPINION COUNTS FOR ZERO since it's NOT YOUR MONEY!! If anything, you should have given a dime to the customer instead of SHORTED THEM.

At the donut shop/diner once, my boss had to go to the bank, but couldn't at the time we were completely out of pennies. GUESS WHAT HE TOLD US TO DO? NOT SHORT THE CUSTOMER, but to give OVER THE AMOUNT. So even if they were owed 1 penny, we were to give a nickel not to short the customer. Do you understand that the company took the shortage, NOT THE CUSTOMER? That's the way it's supposed to be so that you don't STEAL SOMEONE'S MONEY FROM THEM THAT ISN'T YOURS TO STEAL!! You should have given the person a dime or 2 nickels instead of shorting them a penny, if you feel that pennies suck? Take it from your OWN TIP MONEY, NOT from the business's money.

"And no, I've never used a coupon that saved cents. I've used coupons that were like, hey get this pizza and we'll throw in a 2 liter."

Then you are really the stupid and lazy one that could have for years SAVED MONEY! I use coupons all the time at Wal-Mart for items that I buy. I have used coupons just about almost all my life. Obviously, you want to complain about customers that don’t care about your $3.33/hr, but you don't want to take ANY EFFORT to try to save money for things you want to buy or pay for, like your rent. No, 30 cents won't pay your rent, but you know what, it every little bit helps. If you have 4 (25 cent coupons), that saves you an entire dollar towards your rent. It may not be much, but it's better than ZERO.

"And I'm not saying the server should change your order, I don't think I ever said that whatsoever. So go on, complain about something everyone else
is in agreement with. It's certainly amusing."

You did, by saying: "You call the waitress INCONSIDERATE because she asked if you wanted a better drink?" That was the VERY FIRST post you posted to me. You said in that sentence that you couldn't believe I would feel it would be inconsiderate that she wanted to change my drink order. WHY do you want to LIE? You don't know WHAT YOU SAID? You act like it's ok for the server to tell me AFTER I have already picked out what I wanted to drink, to tell me what drink ***SHE*** thinks is better? I DON'T GIVE A RAT'S FUCKING ASS ABOUT YOUR TASTE BUDS. I AM DRINKING the drink and PAYING FOR IT as well as tipping on the service that ***I**** want, so that's the ONLY OPINION THAT COUNTS and it should be the type of service I desire since it is MY SERVICE, NOT HERS. WHY should HER OPINION COUNT? That's HER OPINION that the better drink is the one she suggested.

So, WHY are you acting like everyone else is in agreement with it if you aren't by being surprised that I would be bothered by the server telling me her opinion about the drink I am ordering? Obviously, you don't agree that the server shouldn't change your order by saying "You call the waitress INCONSIDERATE because she asked if you wanted a better drink?" You wouldn't have said it, if you didn't feel that she had a right to do so, now would have you?

The waitress should have just written down the order and repeated the order if she didn't understand or forgot any details I said. Her job is to ORDER TAKE, NOT PUT HER FUCKING ASS OPINIONS INTO WHAT DRINK OR FOOD I CHOOSE TO ORDER!!

Chris Thompson said...

Thank you for the dissertation on your preferences of food, but you are just an *******************EXTREMELY**************** picky person (When
emphasizing words with asterisks, do you put a space after the last asterisk or is there no space?). I'm glad you think it sucks when restaurants
don't have mayo and mustard bottles. It really lowers my opinion of an establishment when my table isn't just filled with all kinds of shit like
tartar sauce bottles, ketchup and mustard, maybe throw in a relish bottle, fuck let's put some pig's feet juice on there for those fancy folk.

"They won't let you get your own stuff at the restaurants that I like the food at. It's a liability issue as well as a health issue." I laughed out
loud on this one because I bet you've tried to jump the server line to get that GOD DAMN RANCH or something and they had to repel you back with an
arsenal of soufflé cups. Get back vial woman! Get back to the table or I'm forced to call security! What you fail to realize is I'm not talking about
people just going into a restaurants, walking back to the kitchen and fixing up a steak. I was going to say that was the silliest thing I've ever
heard, but our communications have yet to cease so I imagine you'll surprise me in your next post about something like This BLIND LADY BROUGHT IN HER
DOG. A _____________DOG____________!!!!! I have no clue how you misinterpreted me discussing places that don't have servers to you conjuring up some
image of people roaming around these places just grabbing and doing whatever they want for food. You look over into the kitchen and see Joe Six Pack
using his dirty hands to grab cheese for his sandwhich and your jaw just falls off. It doesn't just drop, it simply falls out of your mouth onto the
floor, you are that pissed. This idea was not what I meant at all, seriously. I think I even said a sub shop or something.

I'm sorry you would miss your "different mixed drinks that ONLY THAT particular restaurant has". Seriously? Chili's margaritas are shit. You CAN make
them at home. If you go there specifically for Chili's fine variety of cocktail beverages you are a disgrace to the alchoholic community. And in fact
springs1, you can make them at home! Chili's didn't get the Sour Mix FROM THE GOD DAMN MOON. I'll give you the Chili's recipe: Take some tequila,
throw in some triple sec, a dash of lime juice, and then some old ass sweet and sour and spit in it. Serve to customer 3 hours later after it has
turned into some watery liquor thing. And pancakes aren't good warmed up? Well fuck me, I thought my soggy ass pancakes would taste like some
delicacy once I re-heated them.

"I still like being out though. It's not all about the food and drinks." If it's not about the food and drinks, which you have just said the drinks
had a major part to do with it, and you can't reheat shit like PANCAKES AND FRIES, then what is it about? Is it the good service? No, that's not it.
Do you like looking at all the SHIT ON THE WALLS. "Honey, why don't we have boomerangs and license plates on our walls for our BRICK house?"

Buffets aren't clean because every customer touched the ladles? Hey, watch out for the doors you have to open, you know why? BECAUSE EVERYONE HAS TO
OPEN THE DOOR!! YOU ARE GOING TO DIE!! FROM DOOR HANDLES!!! THERE IS NO CURE! NONE!!!!!!! I hope you never breed.

You are correct though, I don't know if the person before me just took a shit. I have no clue whatsoever about their last shit and when/where it
happened. Still, at a restaurant a server uses tongs to put salad on a plate for you. When is the last time they took a shit? Maybe they wiped their
ass with the tong! Who knows?

Luthers? I don't even know what the fuck a luthers is, Once again you bring up Chili's ribs and Outback. You're a sucker for these places, aren't
you? You like mainstream restaurants like applebee's and olive garden, etc...

This waitress was EXTRA SPECIAL NICE by saying "SO" SORRY instead of just "sorry". So it's not about getting an apology, it's about the word
preceding the apology, right? Fuck sorry. I want a "SO" SORRY god dammit! Where's your manager? Is that him?! Sir, this ungrateful bitch didn't say
"SO" before her "sorry"?!? What the fuck kind of Chili's is this??? By god I swear this is the last time I'm coming in here! God, and then you continue to go on about this time a waitress said "So" sorry....and go on and on and on.

Ok, so the waiter who took your 31 cents should have given you 2 quarters for your troubles? Seriously? I'm not even going to go into some long, winded comment because my brain shut down at this. Troubles? God. If I give you a nickel will you crawl into some hole in the ground and never come back? Hell, I'll give you 7 cents if you promise, and I don't want a ****TINY PROMISE*****, I want a big one!

"If you TOOK the order, you DO have an idea, it's called "COMPARING YOUR WRITTEN ORDER YOU(NO ONE ELSE), but YOU WROTE DOWN to the plate of food he
has handed you." I have never in my life written down to the plate of food he has handed me. I told a new employee to write down to the plate of food
once but they got so confused and started to cry and quit. We were all flabbergasted honestly, it was a simple request, right? Just write down to the
plate of food and then away food walk shall happen. We decided not to do it anymore.

"http://farm4.static.flickr.com/3118/2642795331_eb8326ab73.jpg" I wonder if this was the original intent of flickr, you know, let's have a website so
people can take pics of their food and then use it for a blog to bitch about how something is wrong. Where did you find a fucking picture of a
quesadilla burger with fries? Did you take the picture? I don't know which is more ridiculous, you taking the picture or finding the picture so you
can show it to me.

"Let's say I also ordered a side of bbq sauce along with it as well. Do you ((((((SEE)))))))))) ANY BBQ SAUCE?" So you DID take the picture? I have
to know whether or not you took the picture, this will make my heart smile. Oh god I can't wait until you tell me the answer either.

To fix the problem in the future you should just tell management that they should take pictures of all menu combinations, put the pictures on flickr,
and the servers should use their phones to get on that site and cross check to make sure there are no errors.

"*(((((((((((((((BEFORE)))))))))))))))))))) I would ((BRING)) it to the table without it. A waitress did that for me once at a pizza restaurant
before. I HEARD her tell the kitchen staff that "She ordered a side of ranch" ***************BEFORE*****************" I like the parenthetical “before”
better than the asterisk one. It's like you are having the reader zoom in on the “before”. If only you could add noises!

I'm bored with your bitching now, it's like the same post over and over again. I'll make you a template for your blog! Here we go:

So I was out at [name of some shitty nation wide chain] and you WOULDNT believe what happened. Some [adjective to describe how unintelligent this
server was in all caps] server forgot to bring [insert some small type of sauce] with my [mediocre priced entrée with a zestful name like extreme fajitas
or jumping shrimp poppers (Make sure this part of the blog is at least 30 pages long, recounting multiple incidences. Bonus points if it didn't
occur at Chili's)]. I would have grabbed it myself but last time [insert story about how last time a customer with brown shit hands did this and you swore you'd never become one of those]. AND THIS PERSON DID NOT EVEN SAY SORRY! [Explain the difference between a tiny sorry and a big sorry]. Now I'm a GOOD tipper and i usually leave [use a number between 20 and 25] % but this person was MEAN. So because they didn't say SORRY I left them [use a number between 0 and 0] % [at this point use lots of exclamation points. Throwing in asterisks, ampersands, and
tildes will make it look even prettier.] ALSO [then go into anything you want here. discuss drink problems, overcharges, surveys, appetizer spiels,
and anything under the sun. Make sure to pull out daily log of server errors in your filing cabinet (or purse for extra easy access) and check for
past errors since '97].

There ya go! No thanks needed.

"You only have no clue, because you haven't taken ANY *********EFFORT************ into comparing the ticket with the plate of food if you haven't
taken the party's order."

I'm glad you reiterated that I have no clue, when I just said ^^^^@#$()*&@#$I HAVE NO CLUE)(*@#$)(*@#$+++++. It's not MY JOB to compare the order to
the ticket, IT IS A MANGERS JOB. MANAGER. MANAGE. LATIN FOR CHRIS DONT HAVE TO CHECK SHIT. Seriously, not my job. If they have a manager whose only
job is to check tickets and compare them to the food, wouldn't it be redundant for me to do the same thing? Sounds like somebody doesn't know what
they are talking about. (Psst, it's you)

Oh, you're giving me a "following situation at Outback that happened". A situation at Outback? Oh my, not there! That place is fancy! They have $15
steaks! How could something happen there?!? I'm going to skip this next part because I bet you're gearing up for a long ass story.

"It IS your fault if the ticket is correct that you are BRINGING out the food with OBVIOUS mistakes that you could have caught yourself." If I didn't
take the order it isn't my fault. I have immunity on this. It's in my policy manual. Article 4, Section B states: If some crazy bitch on the internet
starts spouting shit about it being your fault when you bring food from the window and it's incorrect, tell her she has no clue what she's talking
about and then make fun of her weird emphasis on words. ##################(((((((((((((SEE)))))))))))#################. I'm right!

"Once at Applebee's, our waitress put in my husband's order wrong" I'll stop at wrong because I gotta go to work soon and it's another applebee's
story. They must hate you there. I'd stop going if I were you, they certainly spit in your food.

"http://farm4.static.flickr.com/3080/2680133350_a4f17691f8.jpg?v=0" Why should I have to compare prices? You have proven to me that you are satan on
earth. You are possibly the most uninformed, selfish, hateful lady I have ever encountered, and I haven't even seen your face. You're rude to
servers, you're over demanding, you probably smell, and you live a very sad, unfilled life. Your highlight of the day is going to some shit hole
restaurant, ordering some terrible entrée, getting some shitty drinks so you can drown your fucking sorrows away, and then going home and blogging
every mistake some poor server made when they dealt with you. I hope that you will always find errors in your meals and that they overcharge you for
as long as you live. I hope one day your nervous twitch over the lack of ranch on your salad develops into a stroke and you fall face first into your
salad, covering yourself in your own dressing, the same dressing that caused the heart attack in the first place. The headlines of the newspaper will
congratulate the server, and a parade will be thrown by other servers in honor of this person. Children will roam the streets knowing that if they
ever have to have this terrible job, the reign of springs1 will never worry them! The wicked witch of Chili's has finally gone. You say I'm uncaring
and lazy, but here I am negating every piece of shit that comes from you! In 30 minutes I'm going to work with a smile on my face and a "How are you
all doing" to every customer. I will do my job well, make very little money, and do it all over again the next day, and the one following that. A
customer telling me how to do my job is stupid, especially when that person is some gluttonous lady on the internet with 8 fucking blogs about food
service. If you think that it's my job to check a computer that has prices in it and compare it to a menu every single time I ring up something, well
stop going to places like chili's and applebee's and outback and denny's where shit like that happens. Doesn't happen where I work, so I don't do it.

I am finally fed up with your bullshit. You are oblivious to reason.

Good day springs1.

Springs1 said...

Chris
"It really lowers my opinion of an establishment when my table isn't just filled with all kinds of shit like
tartar sauce bottles, ketchup and mustard, maybe throw in a relish bottle, fuck let's put some pig's feet juice on there for those fancy folk."

WHY? They don't even have mayo and mustard bottles at Denny's, IHOP, or Waffle House even, so that just goes to show you that the restaurants that do ARE at the same level as Chili's, Applebee's, Outback, Red Lobster, etc., because they have their food costing in the same range. Denny's, IHOP, and Waffle House have cheaper food and still don't have mayo and mustard bottles out on the table.

That's your opinion. My opinion is that I am glad I don't have to ask my server for more stuff. It makes the ordering process faster, less of a hassle for me, and the server doesn't have to have to bring out more stuff. They also don't have to put into the computer more information. I rather get the stuff myself personally. It would be easier for EVERYONE INVOLVED. I don't get why you view that is a bad thing? That's LESS WORK FOR YOU.

"Chili's margaritas are shit."

That's YOUR OPINION. I think that taste GREAT! I LOVE CHILI'S MARGARITAS! So do A LOT of people, because otherwise, you wouldn't see lots of people drinking them, now would you?

"If you go there specifically for Chili's fine variety of cocktail beverages you are a disgrace to the alchoholic community. And in fact springs1, you can make them at home! Chili's didn't get the Sour Mix FROM THE GOD DAMN MOON. I'll give you the Chili's recipe: Take some tequila, throw in some triple sec, a dash of lime juice, and then some old ass sweet and sour"

For one thing, EVERY RESTAURANT'S SWEET N' SOUR MIX IS 100% COMPLETLEY DIFFERENT TASTING. Outback's margaritas taste different from Applebee's, and different from Chili's. Red Lobster's margaritas taste different also. NONE OF THEM ARE ANYWHERE NEAR THE SAME TASTING!! The key is the SOUR MIX. I can get the tequila I want, triple sec, and lime juice. I have no clue what kind of sour mix they use. I also would have to buy Presidente' Brandy and put the exact amount they put in it. HOW does ANYONE KNOW the EXACT AMOUNTS unless they WORK as a bartender there OR they know someone that is a bartender, huh? I have even brought recipes to bars in restaurants and bars to see if they could make a margarita on the internet, which they did with my substitutions and none of these restaurants had Presidente' Brandy. One sour mix taste different than the other. Certain Mexican restaurants we frequent taste totally different than other restaurant's margaritas. If I knew the exact amounts and the EXACT SOUR MIX as well as had all the ingredients, then YEAH, I could make it. Then I wouldn't have all the ingredients for the El Nino margarita, so I'd have to buy Herradura tequila for that. I also wouldn't be able to make the Blue Pacific without the proper sour mix. You think you know it all, but you have NO CLUE! The sour mix may be a SIGNITURE sour mix ONLY SOLD TO CHILI'S ONLY YOU IDIOT!!

"then what is it about? Is it the good service? No, that's not it."

It's about it all. The food, the drinks, the atmosphere, just being out somewhere, the fun when the service is good, etc. I LOVE going out to eat when things go well. It's when things don't go well that I don't like it.

"When is the last time they took a shit? Maybe they wiped their ass with the tong! Who knows?"

At least it would be that one person, NOT hundreds of people throughout the day with their shit on the tongs

"Luthers? I don't even know what the fuck a luthers is,"

Sort of similar service to a Piccadilly. I am pretty sure you have heard of Piccadilly, which is a cafeteria type of restaurant. Luther's was a type of restaurant that you went up and picked what you wanted. Then, the person put it on your plate. If there was something not ready, you'd take a number to your table, so they could deliver it to you. You'd pay beforehand that I remember the few times I had been there. Once Katrina hit in 2005, they never reopened and now that restaurant is a Chinese buffet now.

My point of telling you about Luther's is that the QUALITY of food is not as good as let's say Chili's or Outback, nor was it as expensive as Chili's or Outback. I would say the prices at Luther's were like prices at Corky's Bbq(if you have heard of that place).

"Sir, this ungrateful bitch didn't say "SO" before her "sorry"?!? What the fuck kind of Chili's is this??? By god I swear this is the last time I'm coming in here! God, and then you continue to go on about this time a waitress said "So" sorry....and go on and on and on."

If they said they were sorry, that was good enough not to call a manager over the way they dealt with it. I may call them over about a wrong priced item overcharge, because it's the manager that has to fix the price in the computer, which the server cannot fix the price to it's correct price.

The way they dealt with it by let's say saying "Sorry about that" without the "SO", would just make their tip not as high. I would have tipped 16% instead of 20% just, because the way she wouldn't have apologized wouldn't have been what ((((I))))) NORMALLY WOULDN'T HAVE DONE. So you have never thought to yourself "If I would have been the server, I would have done this instead of that" in your service IF and WHEN you go out to eat yourself when something goes wrong?

"I have never in my life written down to the plate of food he has handed me. I told a new employee to write down to the plate of food once but they got so confused and started to cry and quit. We were all flabbergasted honestly, it was a simple request, right?"

I NEVER SAID "WRITTEN DOWN TO THE PLATE OF FOOD!" I said "COMPARE THE WRITTEN ORDER TO THE PLATE OF FOOD TO SEE IF THE WORDS ON THE PAD OF PAPER MATCH THE ITEMS ON THE PLATE."

"Where did you find a fucking picture of a quesadilla burger with fries? Did you take the picture? I don't know which is more ridiculous, you taking the picture or finding the picture so you can show it to me."

I googled "A side of ranch" and looked up IMAGES. It was one of the pictures on the internet. NO, I didn't take the picture myself you idiot when I included a WEBSITE. I don't pay to have my own website.

"So you DID take the picture? I have to know whether or not you took the picture, this will make my heart smile. Oh god I can't wait until you tell me the answer either."

WHAT THE FUCK does "taking the picture" have ANYTHING to do with SEEING NO BBQ SAUCE ON A PLATE, HUH? Are you suggesting that you are BLIND OR SOMETHING? You are obviously are admitting you either need glasses/contacts or stronger glasses/contacts or you are truly blind or stupid that you cannot **SEE** that a container of bbq sauce is not there.


"It's not MY JOB to compare the order to the ticket, IT IS A MANGERS JOB. MANAGER. MANAGE. LATIN FOR CHRIS DONT HAVE TO CHECK SHIT. Seriously, not my job. If they have a manager whose only job is to check tickets and compare them to the food, wouldn't it be redundant for me to do the same thing? Sounds like somebody doesn't know what they are talking about. (Psst, it's you)"

It's IS YOUR JOB, because you ADMITTED you are ***BRINGING TO THE TABLE I QUOTE: "Sometimes there is food missing, dressing missing, butter for the potato missing." Wouldn't you say it's NEVER "REDUNDANT" to do it when THERE ARE MISTAKES THAT DO HAPPEN AS OFTEN AS THEY DO COME TO MY TABLE AND OBVIOUSLY BY WHAT YOU HAVE ADMITTED as well as EVEN MANAGERS MAKE MISTAKES? WHY would you want to go back and forth if you could make ONE TRIP or have to go tell the original server something is missing if ******YOU********* could have solved the problem without any extra trips to find the server or get the missing or wrong items?

It's the person's job that is ********DELIVERING************** THE FOOD! The kitchens staff has a ticket, so you can make sure no one made a mistake that was overlooked. I have overlooked things on my grocery lists before when I had a lot of things to get. It HAPPENS. I have gone home once I remember with orange juice on the list even and simply just overlooked that item since I had so much to get that particular time and I wanted to get the shopping over with. Just an example of that WE ALL MAKE MISTAKES, meaning you cannot EVER put 100% TRUST into the kitchen staff for OBVIOUS MISTAKES such as missing side dishes, missing condiments, wrong side dishes, wrong entrees, and wrongly prepared food that is obvious such as bbq sauce "on the side", but the ribs have bbq sauce clearly VISABLE ON THEM without having to touch a thing to notice that, as LONG as the ticket was put in correctly by the server, you could catch the errors if you took some EFFORT.

You act like these situations happen rarely. These mistakes occur SOOOOOOO MANY TIMES, it's UNBELIEVEABLE! I would say if your manager would 99.9% of the time would get the orders correct, I could see why it wouldn't make sense to waste time, but it OBVIOUS mistakes happen I would say with me or my husband's food with food runners/other servers when the order was more than likely put in correctly by the server around 70% of the time.

IT IS YOUR JOB when the customer states "I ordered a side of ranch" when you didn't notice it, because I have had SOME food runners/other servers FIX THE MISTAKE. WHY is that? Is it because it wasn't their job? If it wasn't their job, they wouldn't have fixed it at all. Also, what good does it for you to take me my food if you don't care ****WHAT THE HELL YOU ARE TAKING ME******? It's in YOUR HANDS, NOT THE MANAGERS by the time you deliver it to me, therefore, YOU are 100% responsible for the obvious errors on the plate if the ticket was put in correctly from the main server. WHY wouldn’t it be your job to ***BRING IT OUT CORRECTLY****?

You talk about checking over the plates would be redundant, well it's redundant to make extra UNNECESSARY TRIPS for no real reason when you could have CAUGHT THE ERROR BEFORE LEAVING THE KITCHEN. It's stupid to bring out the food, then the customer says they ordered a side of honey mustard and you end up going ALL THE FUCKING WAY BACK TO THE KITCHEN OR TO TELL THE SERVER THE HONEY MUSTARD WAS MISSING. Then, if you end up going back to the kitchen yourself, then you have to go ALL THE FUCKING WAY BACK TO THE CUSTOMER'S TABLE. WHY MAKE MORE WORK FOR YOURSELF UNNECESSARILY? THAT'S WHAT I CALL REDUNDANT!

It's your job, because you are *********BRINGING**************** THE FOOD OUT! TELL ME WHAT IS THE FUCKING POINT OF BRINGING IT OUT WRONG IF YOU DON'T HAVE TO? Your job is to GET THE ORDER CORRECT AS MUCH AS YOU POSSIBLE CAN NOTICE THE ****FIRST******** TIME AROUND, NOT THE FUCKING SECOND TIME AROUND.

WHY do you feel the customers should have to BABY-SIT YOUR ASS for what they have ORDERED? I don't care if you didn't take my order. There's a TICKET to verify that I did truly order a side of honey mustard with my food as long as the ticket is correct, that is.

TELL ME WHY DO SOMETHING IF IT'S WRONG? WHY BOTHER? You are just WASTING VALUABLE TIME YOU COULD BE AT YOUR OWN TABLES GETTING THINGS THAT THEY NEED OR WANT instead of your co-worker's table.

By you saying "It's not my job" shows me how EXTREMELY LAZY ASS you are to take EFFORT into getting things correct to the customer's tables. You also show how you want us to care about your rent money with this quote "I don't make shit for
money, my rent can't be paid on time, I'm screwed", but then don't care about the CUSTOMERS getting the correct food or correctly charged. That makes no sense. You have to care about their stuff you bring them in order for them to care about you. If everyone worked as a team member like I would, obvious mistakes would be a rarity instead of it happening so many times like it does.

I've seen other servers before just bring out food and not ask if the customer's food was right or they needed anything. We have also had servers such as one at Outback that brought our food to us and GET THIS? OFFERED, that's right, OFFERED to do more work by ASKING US IF WE WANTED REFILLS even though he wasn't OUR SERVER. See how CARING people are and how people like you are uncaring. NO WONDER you said you made a little money. Little tip = LITTLE EFFORT!! LIKE DUH, are you that stupid? WHY wouldn't you do that? I know why? You don't care about anyone but yourself and you have the NERVE to call me "SELFISH", HOW DARE YOU!! You too lazy and only care about your own money, not anyone else's food, time, or money. It's YOU that's the person that is selfish here, NOT ME!! You've got it completely opposite, because I would CARE about my CUSTOMERS, not just my own money if I were a server. If you did care about other people's money, you'd make the time to compare each price with the menu. If you cared about the customer's time and food being obviously correct, you would compare the ticket to the plate of food REGARDLESS of if you took the order or not like I would if I were a server. See WHO is PROVING THAT IT'S THEM THAT IS SELFISH? It's YOU, NOT ME! I AM FAR AWAY FROM BEING SELFISH!!

"If I didn't take the order it isn't my fault."

If you can notice it with your EYES it IS you STUPID, BLIND, IGNORANT, LAZY EXCUSE FOR A HUMAN BEING!

http://la.foodblogging.com/wp-content/counter5050.jpg

This is an example of an appetizer. If I didn't take the order and I were the server bringing out the food, I would NOT have brought that to the customer. WHY? First off, I may not have taken the order, but I would compare the plate of food to the ticket. I would see "Ranch" "Bbq sauce" on the ticket that they added. I would have either brought out another side of ranch half-way filled or made the kitchen staff fill it up, because that is SHORTING the customer of what they have ordered. "A SIDE" is the CONTAINER WORTH, NOT ANYTHING ELSE. If they wanted it half-filled, the ticket would have had it on there, unless the server put the order in wrong.

See, my point is, I even see the littlest details and you won't even bother to see if an entire container or side dish is missing even. I would want to get the order right to the customer without having to make extra trips, WHY wouldn't you?

http://i91.photobucket.com/albums/k309/Davydd_2006/Restaurants/RiverwalkPubElkBurger.jpg

Let's say the burger would have been ordered with FRIES, but you weren't my server and the ticket was 100% correct. The manager just simply overlooked it and handed it to you. Don't you think you can NOTICE the difference between FRIES AND ONION RINGS? You can compare the ticket to the plate. The mistake would be fixed BEFORE bringing it to the customer's table.

ANSWER THIS: DOES IT LOOK LIKE I HAVE TO ACTUALLY "TAKE" THE CUSTOMER'S ORDER TO NOTICE SOMETHING OBVIOUS IS WRONG OR MISSING IF I HAVE A TICKET TO COMPARE THE PLATE TO, HUH? You act like you are BLIND or ILLITERATE. You are REALLY LAZY ASS to say "It's not my job", because what is in your hands being obviously correct IS YOUR JOB to hand to a customer. THAT SURE IS YOUR JOB!! You admitted things are missing at times, so obviously the manager isn't GOD that he or she cannot make a mistake sometimes. You have to take charge of what is in your hands you are bringing the customer as far as things you can notice without having to touch or taste the food to notice something is wrong or missing. Your job is to **************BRING************** THE FOOD OUT OBVIOUSLY CORRECT THE VERY FIRST TIME AROUND REGARDLESS OF IF YOU ACTUALLY TOOK THE ORDER!! WHY are you bringing it out if you KNOW 100% FOR SURE it's obviously correct or not? That is just plain stupid; it really is considering it happens so often in restaurants.

"Why should I have to compare prices?"

To want a good tip. To want your customers to CARE ABOUT YOUR MONEY. Caring is a 2-way street, not only just your money counts. WHY do you think only your money counts? The customer's money counts too. My money is JUST AS IMPORTANT as YOURS.

Also, I am PAYING you by TIPPING YOU TO DO YOUR JOB CORRECTLY, NOT INCORRECTLY YOU IDIOT!! Charging the customer is a PART of the service too, not just SERVING FOOD AND DRINKS!! WHY do you think the check being correct or not is not a part of the service when you are having to make several trips back and forth to get the check, ring it up, and bring back the credit card receipt or change? I am PAYING my server to check the prices, THAT'S WHY!!! YOU AREN'T PAYING ME A PENNY, SO I SHOULDN'T HAVE TO COMPARE THE PRICES ON MY CHECK TO THE MENU. DO you understand WHO is getting PAID to do this? You don't just get a tip for serving me food and drinks. That's only PART of the service you imbecile. Are you that stupid that you don't know WHY you should compare the prices? You want your customer to care about your money, so you BETTER CARE ABOUT THEIRS! What goes around, comes around. You don’t care about my money, I won't care much about your rent money. Caring has to start with the person I am PAYING(which is called a TIP) to ********EARN********* that pay, NOT get it to be lazy and uncaring about their customer's money.

You compare the prices so you ***********PREVENT**************** AN OVERCHARGED PRICE FROM GETTING TO THE CUSTOMER BY GETTING THE MANAGER TO FIX THE SITUATION ((((((((((BEFORE)))))))) YOU BRING ME MY CHECK, YOU IDIOT!! Shouldn’t I be able to TRUST my server "CARES" about my money if they actually WANT MY MONEY? WHY should I feel like I cannot trust one server out there with my check amount they charge me? I know mistakes happen, but it's not a mistake if you haven't even TRIED to notice the wrong price or extra item or wrongly rung up item or wrong amount of change or wrong table rung up on the credit card.

"You are possibly the most uninformed,"

That's YOU, that doesn't understand that what you BRING to the table for things that can be easily caught by their server or food runner/other server(if the ticket is right of course) is the fault of the person BRINGING out the OBVIOUS mistake. It's not my server's fault at Outback if my waiter had put in the order correctly, but that other server that delivered my food forgot my baked potato when I had ordered a baked potato and the crab dip as my entrée. That other server should have VERIFIED WHAT was on his tray he was bringing us with the ticket(assuming the ticket was correct that is).

You are uninformed that someone that doesn't work at a restaurant can notice if they are overcharged a wrong price, so can ANYONE that works there, including the person that is SUPPOSED TO BE EARNING THEIR TIP BY TAKING SOME EFFORT INTO FINDING THE WRONGLY PRICED ITEM.

"You're rude to servers"

I am not rude to servers. It's the SERVERS that are rude to me. The waitress last night when we got overcharged the dollar should have said "I'm sorry about that" at the VERY LEAST. She NEVER ONCE APOLOGIZED, even though I said "Thank you" when she brought me things. In other words, I was the courteous one, she wasn't. Shouldn't that tell you that a lot of the SERVERS are the people that are RUDE?

Do you realize most of the times I have forgotten condiments, the servers don't apologize when THEY brought out my food(meaning no food runner or other server involved). Also, do you realize, I have NEVER had another server or food runner apologize for an obvious mistake with my food such as a missing side of ranch or a wrong side dish? You have the nerve to call me rude, well LOOK AT A LOT OF THE SERVERS. Survey them by asking them "Do you apologize when you forget condiments or make mistakes?" Most of them will tell you "NO WAY I want to admit fault to lower my tip" or "It's not my fault"( when it really was).

"you're over demanding"

NO, EVERY SINGLE customer should be entitled to the TYPE of service they want since it's THEIR MONEY that is PAYING for the type of service they desire. You are supposed to be ******EARNING************ your tip, so if I ask for a lot, I will pay you more than 20%, more than likely 25% plus if you do a very good job. Meaning I pay MORE for asking for more by making the server do more work than the average customer as long as I get good service that is. HOW is that a bad thing?

"you live a very sad, unfilled life."

NO, I am VERY HAPPY! I am not sad at ALL, like for real. I LOVE MY LIFE!!

"is going to some shit hole restaurant, ordering some terrible entrée,"

If I didn’t like the restaurant or the food, I wouldn't go.

"getting some shitty drinks so you can drown your fucking sorrows away,"

NO, I drink because it makes me happier than what I already am you idiot!! WHAT SORROWS? I don't get that?

"I will do my job well,"

You don't by bringing out missing or wrong items. Doing your job well is to DOUBLE CHECK YOUR CO-WORKER'S WORK for OBVIOUS MISTAKES BEFORE you bring it out to the table. Doing your job well is to PREVENT the customer from getting MISTAKES of any type if possible.

"make very little money"

So you admit you SUCK, because most customers in general don't stiff their servers for good service and are FAIR when it comes to tipping. If you were good, you'd make LOTS of money like my sister-n-law has serving and bartending for years. She told me that servers make a lot of money. If she wasn't good at what she did, she wouldn't have told me that, now would have she?

"A customer telling me how to do my job is stupid"

WHY? I would PREVENT the mistakes and make MUCH MORE MONEY THAN YOU EVER WOULD BRINGING OUT OBVIOUS ERRORS TO THE CUSTOMER'S TABLES? I also would work as a ***TEAM MEMBER*** by if I would bring the food to a table that wasn't my table, I would not only ask if everything looked correct(which most other servers SERVE-N-RUN when they bring out another server's food) and would offer the customers anything they needed like refills or a-1 sauce or whatever they wanted. My job would be to SATISTFY THEM. Without customers, no tips, no job. You on other hand, AREN'T willing to work as a "TEAM MEMBER" by REFUSING to double check the ticket with the food, refusing to double check your written orders, refusing to compare the prices on the check with the menu, etc.

It's not "STUPID", because I know how to do your job BETTER than YOU DO and MOST servers out there do. If I didn't, WHY would I have SOOOOOOO MANY OBVIOUS(EXTREMELY OBVIOUS) mistakes I notice even before the servers leave even that something is missing or wrong? Obviously, a lot of times they aren't mistakes, but actual LACKS OF EFFORT such as what you admitted that you do. You CHOOSE to not double check your co-worker's work for errors, which is a lack of EFFORT on your part.

"If you think that it's my job to check a computer that has prices in it and compare it to a menu every single time I ring up something, well stop going to places like chili's and applebee's and outback and denny's where shit like that happens. Doesn't happen where I work, so I don't do it."

HOW DO YOU KNOW it doesn't happen? Maybe not even the customer caught a mistake on their check, because they TRUSTED their server. You wouldn't know if you NEVER ONCE CHECKED, YOU IDIOT!! I have had it happen at NON-CHAIN restaurants as well as chain restaurants.

bluchic said...

It's amazing to me that people can wade through your blogs/comments and actually understand what you're trying to say. Do you proofread?

1. If you ask for something and your server forgets, you deserve an apology. They didn't give you one? How much does this server affect your life that you have to dwell on this for so long? You're right, you deserve an apology. Move on.

2. Agreed, again. However, "The main reason why the server should offer to bring the condiments ahead of time is because it's forgotten so much that it makes more sense to make sure they aren't forgotten about by getting them right after the order has been put into the computer system unless of course the customer doesn't want them ahead of time," is a ridiculously long sentence.

3. Agreed. Although, sorry if there are 10 people sitting at one table and there were only 9 sets of silverware. I promise to count better next time, before I get your greet.

4. I agree orders should be written down. I worry when I go out to eat that when a server doesn't write down my order, I won't get the food I asked for. (The difference between you and I is that I don't get so bent out of shape that I go home and blog about it.) By the way... I hope at your job if you ever forget anything (due to not writing it down), your supervisor rips you a new one. I'm sure that would never happen to you though. Never.

5. "I don't know if it's because they are too lazy to ask for more work or are they just that stupid that the customer more than likely will want more drink?" The last part of that sentence really doesn't make sense. Please, please proofread. I always try to ask my customers if they want more to drink; however, some customers are so greedy with their drinks that they literally slurp it all down before I can get to them.

6. If I took your order, the majority of the time I will notice if something is wrong. Sometimes I won't because I'm human, not a robot. If I'm taking food to another server's table, you're SOL if it hits the table and there's something missing. Scenario: There are 7 or 8 tables' food in the window, and the kitchen is yelling at the expo to get runners because they're trying to sell us more food. One of my tables just got sat and I've got to greet them in UNDER 45 seconds (the rule of the company I work for). I'm taking the food and going, I'm not going to stand around for an extra 20 seconds to double check the ticket. We have someone to do that job. If they've already done it, I'm not going to redo it. Not only is it insulting, it wastes time. The few times that a ticket is wrong or something is missing (which, contrary to your belief, doesn't happen THAT often), I will do my best to fix the problem.

7. I can't answer this question for you, since our company doesn't work that way. Customer requests are our top priority, and we're written up for handing off a request. All I can tell you is that the food runner probably went back to the line muttering under his or her breath what a bitch you were, and hoped to God someone else with more patience could put up with you.

8. This subject falls under the same category as number seven. Did you write essays in high school/college?

9. Agreed, if something comes with an entree it should be on the plate.

10. Sometimes customers assume they get things for free, and then argue with me when they're charged for it. Sorry, I can't help what your "last server" did for you. I don't want to pay for your meal, and that's exactly what will happen if I don't charge you for something. All other scenarios, agreed. Although, mistakes do happen.

11. Agreed. I don't have to deal with this at my restaurant, since we have cashiers.

12. I've done this before, and it's usually my fault for not writing down the drinks they wanted. However, I've never been able to tell when a coke product needed to be changed out just by the color. We should hire you to do that for us. Kthx.

13. Agreed. Please try to stick to your original topic instead of veering off into side salads.

14. Agreed.

15. I agree that a server should ask if you want dessert.

I usually try to ask, "Can I get you another margarita?" or "Can I get you another coke?" but if a server were to just assume that you wanted the same thing, I could understand why. In my two years of serving, I've had... maybe two or three customers switch to a different drink. I mean, really... who does that? You go from a Diet Coke to a water to a Margarita to a coffee? This isn't an all you can drink buffet.

I bring out refills for customers all the time without asking. Sometimes they drink it, sometimes they don't. It doesn't bother me one way or the other. The 2% of customers that freak out about it really don't affect my income that much, anyway. :)

"So what if MOST of the time most people are ready for the check at a certain time, you have to ASK to make 100% SURE of this instead of just ASSUME something." No, we don't. We're told to drop checks with the dessert, and I'm not going to argue with my managers. It's funny: a common theme in your posts is that you think you're the rule and not the exception. You're very, very wrong. MOST people don't react the way you do, so sorry if we servers don't rush to apply your tips to our daily lives. (Please don't reply with links to some website where some person posted some blog agreeing with you. I'm glad you could find another crazy person on the internet. Hey! That's what it's for. I, on the other hand, have real experience in the real world. 99% of my customers will not react the way you do. :)

"WHY servers **ASSUME** ALL THE TIME THAT EVERYONE IS THE SAME ALL THE TIME?" Do you have parents? Mine taught me that life isn't always fair and you can never please everyone. Yours probably just told you you were a princess. How sad. Anyway, we servers are going to go ahead and keep doing what pleases most people, and when a wild card like you is thrown our way, we'll adapt and do what we can to a)make you happy or, if that proves too hard, b)get you the hell out of our restaurant. :)



Let's get down to a point of my own, springs1. The fact is that we're here to serve you, but we're not your slaves. You make a lot of good points, but no one is listening because you can't get through a single post without insulting us. Do you honestly wonder why people get on here and call you an unhappy bitch? It's because you're insulting servers as a whole for making honest-to-goodness MISTAKES. You tell people who call you names that "they don't know you." Well the same goes for you. You don't know us, either, and having us wait your table for 45 minutes doesn't qualify. If you want people to listen, try some civility and tact. Right now all you're doing is stooping to the level you put all these "lazy," "inconsiderate," "stupid" servers on.

Springs1 said...

bluchic
"3. Agreed. Although, sorry if there are 10 people sitting at one table and there were only 9 sets of silverware. I promise to count better next time, before I get your greet."

I wasn't talking about BEFORE I got seated. I was talking about when my server greets me when the hostess or host forgot to give us some or if they are out of clean silverware, that my server at the GREETING, takes NOTICE that we don't have any utensils BEFORE bringing us any drinks or food, so we can have a napkin at the very least for the drinks.

"5. some customers are so greedy with their drinks that they literally slurp it all down before I can get to them."

HOW DARE you INSULT some customers like that!!! They are very THRISTY, EVER HEARD OF THAT? It is NOWHERE, NOWHERE, NOWHERE NEAR "GREEDY" to drink your drink quickly. The customer is there to be a CUSTOMER, NOT for them to make YOUR JOB EASIER!! They are going to, get this, ***PAY YOU**** for getting lots of refills, so QUIT ACCUSING CUSTOMERS OF BEING GREEDY, when they AREN'T!! You are SELF-CENTERED to say such a thing!! They aren't "greedy", they are THRISTY!! That's just plain MEAN and SELFISH of you to say such a thing when the customer is PAYING for the drinks. Do you honestly think it cost the restaurant over $2 for a coke? Even with 4 refills, it doesn't cost the restaurant $2. That's why a lot of the times we go out to eat; the servers don't ring up the soft drinks ON PURPOSE.


"6. If I'm taking food to another server's table, you're SOL if it hits the table and there's something missing. Scenario: There are 7 or 8 tables' food in the window, and the kitchen is yelling at the expo to get runners because they're trying to sell us more food. One of my tables just got sat and I've got to greet them in UNDER 45 seconds (the rule of the company I work for). I'm taking the food and going, I'm not going to stand around for an extra 20 seconds to double check the ticket. We have someone to do that job. If they've already done it, I'm not going to redo it. Not only is it insulting, it wastes time. The few times that a ticket is wrong or something is missing (which, contrary to your belief, doesn't happen THAT often), I will do my best to fix the problem."

It's not "SOL", because you have A WAY to know if it's right or not as far as OBVIOUS mistakes go that you don't have to touch the food to know there is a mistake as long as the ticket is right.

You say you have to greet them in under 45 seconds, HONESTLY, in MOSTLY ALL RESTAURANTS, that NEVER, EVER, HAPPENS hardly EVER!! A lot of times it's between 2-5 mins and sometimes it has been longer. These people STILL WORK THERE, do you realize that? They NEVER LOST THEIR JOB, SO QUIT BEING LAZY by double checking the food against the ticket.

You say: "I'm not going to stand around for an extra 20 seconds to double check the ticket. The few times that a ticket is wrong or something is missing (which, contrary to your belief, doesn't happen THAT often), I will do my best to fix the problem."

Maybe in YOUR restaurant it hardly ever happens, but for me personally, one or both of our orders being wrong happens 70% of the times we have other servers/food runners run our food that wasn't our server. I will give you an example of our own waitress bringing out the food, which she put in the order correctly as I was told by the manager on duty. At Chili's in 2005, I ordered the baby back ribs that came with cinnamon apples(doesn't come with that anymore btw) and fries. Well, I 99.9% of the time, don't want the exact way things come off the menu. I ordered it "Baby Back Ribs, substituting extra fries for the cinnamon apples, 2 sides of bbq sauce, 1 side of mayo, and 1 side of ranch. The ranch and mayo I like with my fries, because I hate ketchup. Anyway, the plate she brought me out was the ribs with the regular set of fries(no extra), big bowl of cinnamon apples and only 1 condiment which was the ranch. ALL of those OBVIOUS mistakes weren't there. The reason why I making this an example is because the MANAGER TOLD ME the order was put in correctly from the waitress. The thing I am saying is, if another server such as yourself would have just (((SERVE-N-RAN)))) with it, ALL of those mistakes would have came to the table. Do you think it makes ANY SENSE to deliver food that has OBVIOUS mistakes that you don't have to TOUCH the food to notice ANY of those mistakes, huh? REGARDLESS of it you took my order or not, if the TICKET is right, in this example, there was NO EXCUSE for ANY server to have *********BROUGHT*********** it to my table like that, especially not my own server.

So I you think it wastes time, think again, because I get mistakes with my food A LOT OF THE TIME, MORE with other servers/food runners. Once my husband and I ate a local chain. It was terrible service. I asked the waiter if he could bring the 2 tartar sauces before the food, which he said he would. Our food arrived very fast, 15 minutes later, but PLENTY enough time to get 2 tartar sauces since he could have gone in the order in which request came in. Anyway, my husband ordered a steak and a baked potato. I ordered ribs with no bbq sauce(brought my own, because I don't like the bbq sauce at that restaurant) on them as well as NONE on the plate. I also said I wanted no salt on the fries. Guess what happened? One server or food runner brought my husband's steak and didn't say a word as to where his side dish was at or where my food was. Then, another server or food runner brought my husband's baked potato, my ribs with NO FRIES with a side of bbq sauce on the plate that had spilled a little, so I had the icky bbq sauce I specifically said I DIDN'T want on the plate. Then, I also only had ONE tartar sauce, NOT 2 as ordered. Our waiter came by, which he had to get the fries, took the side of bbq sauce, and got another tartar sauce. LOOK at ALL of those PROBLEMS with the food when *******OTHER SERVERS************ are INVOLVED!! Our waiter didn't follow through with bringing it beforehand, but that's another issue that his tip got for LYING to me instead of just doing it IMMEDIATELY AFTER going to put our order into the computer. Anyway, the SOLE REASON why I asked this in restaurants is BECAUSE of other server/food runner NON-CARING servers such as YOURSELF that don't CARE ***WHAT THE HELL******** you are BRINGING ME!! Now, YES, it's a POSSIBLITY the waiter may not have put in the order correctly, but I HIGHLY DOUBT that EVERY SINGLE TIME the order is put in wrong by the servers we have. It's pretty rare that they will not have the order put in right, but it HAS HAPPENED BEFORE. Let's say my waiter didn't put in the order wrong, well FRIES COME with the ribs, so that RUNNER/OTHER SERVER was obviously BLIND as a BAT or something or that she never once took any effort into seeing what the menu side item that had that came with the ribs.

"7. All I can tell you is that the food runner probably went back to the line muttering under his or her breath what a bitch you were, and hoped to God someone else with more patience could put up with you."

NO, ALL I DO is say "I ordered a side of ranch" or whatever amount I had ordered, I just simply ***REPEAT*** my order in a NICE MANNER. The only thing I have heard at SOME chain restaurants is that places like Applebee's have (servers running each other's food) meaning that other server isn't going to get penalized or praised for bringing out the food right or wrong through tip means, because they aren't getting tipped for running the other table's food that isn't theirs. I just wish I knew why servers couldn't WORK AS A TEAM, so that ALL the servers could get the orders correct as much as they possibly can notice with their EYES, so they can make MORE MONEY if they ALL worked together by checking over the ticket(as long as the ticket is correct, of course)?

"9. Agreed, if something comes with an entree it should be on the plate."

If you agree to that, then WHY would you be OPPOSED to checking the plate then, HUH? There have been times such as once at Denny's where OUR waitress brought out cheese fries that CAME with ranch on the MENU, with the plate with NO ranch. Since you don't check the plates of other tables that aren't yours, you wouldn't notice something on the MENU that was missing, now would you?

So you are CONTRADICTING YOURSELF HERE by saying you "AGREED", because that would require DOUBLE CHECKING the plate to some DEGREE, which you won't take ONE SECOND to do that you pretty much are conveying to me. So this is a LIE that you agree, because you DON'T!!

"10. Sometimes customers assume they get things for free, and then argue with me when they're charged for it. Sorry, I can't help what your "last server" did for you. I don't want to pay for your meal, and that's exactly what will happen if I don't charge you for something. All other scenarios, agreed. Although, mistakes do happen."

This has NOTHING to do with OVERCHARGES. Also, overcharges are sometimes not a mistake, especially wrong priced items. If you don't take a menu just as I do as a customer and compare it to my check to make sure the prices match, then it's not a mistake, it's you not TRYING.

http://dictionary.reference.com/browse/mistake

"1 : an unintentional error"

That means that if the server actually didn't "INTENTIONALLY" not ***TRY**** by avoiding TRYING. An example would be seeing your server/bartender ring you up, then just HANDING you the check without either looking over it for extra items, wrongly rung up items, and wrongly priced items by comparing the prices on the check of each item with the menu. An "UNINTENTIONAL" error would be to have actually seen the server look at the check and compared the check with the prices, but still overlooked something. Do you understand the difference between a "MISTAKE" and a "LACK OF EFFORT?"

I don't argue with servers if they charge me for something. If you don't charge me for something, you won't pay for it at most restaurants, because we get SOOOOOO MANY SOFT DRINKS NOT ON OUR BILL. For real, we get our coke or tea not on our bill LOTS of times. Servers do that to get a higher tip.

We have also had at times items left off the bill, probably unintentionally. I seriously doubt that the servers paid for it, because they may not have realized it. So if no one knows about it, it's like it we never received it, because there is no record of it. Especially if the server didn't ring the item up. They did receive a higher tip for it. If we would have had to wait to get it fixed, it's the same hassle as an overcharge, which the tip would have been much, much, lower for the inconvenience factor with our time.

"12. However, I've never been able to tell when a coke product needed to be changed out just by the color. We should hire you to do that for us. Kthx."

So you can't tell if the color looks "LIGHTER" than normal? GIVE ME A BREAK? You are obviously BLIND.

"15. but if a server were to just assume that you wanted the same thing, I could understand why. In my two years of serving, I've had... maybe two or three customers switch to a different drink. I mean, really... who does that? You go from a Diet Coke to a water to a Margarita to a coffee? This isn't an all you can drink buffet."

First off, a customer can ORDER THEY WAY THE FUCKING WANT TO! You have the GALL to tell me that "This isn't an all you can drink buffet", well FUCK YOU!!! Customers can order as MANY TYPES OF DRINKS AS THEY WISH. HOW THE FUCK ARE YOU TO SAY CUSTOMERS CAN'T when the customers are PAYING FOR THEM, so SHUT THE FUCK UP CONTROLLING BITCH? You have NO RIGHT to say we can't order different drinks. We are the CUSTOMERS, YOU AREN'T DRINKING THEM or PAYING for them, SO WHAT'S IT TO YOU? So you admit that there have been some customers that have switched, so if you have, WHY wouldn't that make you LEARN a LESSON that you treat EVERYONE as a DIFFERENT HUMAN BEING, with different likes and dislikes? There's NO WAY I'd "ASSUME" ANYTHING about a customer if I were a server and I NEVER DID the over 2yrs I worked at the donut shop years ago. There were co-workers that would always pour the customer's coffee that came in everyday before they even got seated. Once, a guy that was a regular came in, he didn't want coffee. She did that for NOTHING. I ALWAYS, BEFORE I started pouring or gave any type of refill, ASKED the customer what *********THEY*********** wanted, NOT what I thought they wanted. I made sure I satisfied them by *****ASKING******* them. Your job is to satisfy them, NOT what you THINK they want, but what they actually DO WANT and the ONLY WAY you are going to know 100% for sure without any doubts is to ***ASK**** the customers.

"I bring out refills for customers all the time without asking."

WHY are you OPPOSED to asking at the "GREETING" if the customers want refills without being asked, huh? Then you'd know if you were WASTING TIME by getting unwanted items and you could actually satisfy the CUSTOMER instead of your UNCARING SELF!!

"Sometimes they drink it, sometimes they don't. It doesn't bother me one way or the other."

If they don't drink it, it sure as hell bothers the CUSTOMER'S TIME you have WASTED when all they wanted let's say is their check or they wanted something different, but you took it upon YOURSELF to make a DECISION that WASN'T YOURS TO MAKE! WHY do you feel it's up to the customer's SERVER to decide IF or WHAT the customer wants next in their dining experience, huh? If they are paying YOU, then it's up to THEM what they want, NOT YOU!! If they are the customer ordering, GUESS WHAT? YOU HAVE NO RIGHTS TO PLACE AN ORDER FOR SOMEONE ELSE THAT YOU NEVER ONCE HAD THEIR PERMISSION TO GET! Do you understand that it's not YOUR DECISION? You aren't drinking the drink, so WHY the HELL should YOU get a say so in what I want? Tell me that?

"The 2% of customers that freak out about it really don't affect my income that much, anyway. :)"

That's a SELFISH, UNCARING REMARK!! So it all boils down to MONEY, NOT what satisfying the CUSTOMER, huh? You are there to make money, but you've got to satisfy the people paying you in order to make the most money you can make. HOW will you know you are satisfying them if you don't know that's what they want next or not? You've got to VERBALLY COMMUNICATE in order to know 100% FOR SURE without a doubt by ASKING when you GREET the customers if they want that type of service, otherwise, you will get things for nothing at times. It may not bother you to get something for nothing, but you are wasting CUSTOMER'S TIME, which it bothers a lot of customers out there when their time is wasted, I guarantee you that. Also, what about those other customers you COULD be at THEIR TABLE GETTING ACTUAL ****WANTED***** items? You obviously don't consider their time either, do you? You are very inconsiderate of customer's time, not just the current customer, but ALL your customers risking doing things for nothing. You are willing to ask if the customer wants lemon, but not refills without asking at the greeting, which I truly don't understand?

"No, we don't. We're told to drop checks with the dessert, and I'm not going to argue with my managers."

You can STILL ASK when the customers ORDER the dessert if that will be ALL instead of ASSUMING, so YES, you certainly are assuming. You said you have to abide by the customer's request right here "Customer requests are our top priority, and we're written up for handing off a request." So that means whatever THEY WANT GOES!! So another one you contradicted yourself here, because you can ASK BEFORE putting in the dessert order. If you want, you can also wait until the dessert arrives to ask "Is that going to be all", but I think it would be less awkward and more efficient to do it when you ask about the dessert.

SO NO, I am RIGHT, you DON'T HAVE TO DROP THE CHECK WITH THE DESSERT IF YOU TOLD ME THAT YOU ARE WRITTEN UP FOR HANDING OFF REQUEST."

"Mine taught me that life isn't always fair and you can never please everyone."

If you ASK the customer what they want, you can please them if you FIND OUT FIRST instead of "ASSUMING" like you love to do.

Life may not be fair with SOME things, but it CAN be fair if the servers PLAY FAIR by serving customers in the way THEY want to be served and to not ASSUME everyone wants the same things all the time.

"Yours probably just told you you were a princess. How sad."

NO, they never told me that. Yours told you not to consider OTHER PEOPLE'S FEELINGS AND TIME by being an INCONSIDERATE PERSON. That's what you've grown up to be. You weren't taught how to treat people differently, that we are ALL DIFFERENT.

It's sad that you want to be a CONTROL FREAK to have to decide for customers what they want next. That's a control issue. You learned how to control their service instead of letting the people that are PAYING YOU do it. That's what is sad.

It's sad that you think you have a RIGHT to ORDER for a customer or make ANY TYPE of decision in their dining experience, because it's NOT YOUR DECISION to make, it's THEIRS since they are PAYING YOU!!

"b)get you the hell out of our restaurant. :)"

I just request not to have servers like you. I don’t want my server ORDERING for me or making any decisions in my dining experience.

"The fact is that we're here to serve you, but we're not your slaves."

I'd rather be able to grab my own stuff, but at these types of restaurants, they won't let you. It would be much faster if I could get my own refills and such. I've even gone to get our own utensils and even napkins at restaurants, that's how NOT LAZY I am.

I don't expect you to be my slave. I expect you to find out what satisfies *********ME, THE CUSTOMER********** and NOT to *********ASSUME************ we are all the same in this world, because we all aren't. You've even said some people didn't drink the refills, meaning more people than you are saying didn't want the refills. They may have not switched drinks, but they would have declined the refills.

"It's because you're insulting servers as a whole for making honest-to-goodness MISTAKES."

You are CONTRADICTING yourself once again:

"I'm not going to stand around for an extra 20 seconds to double check the ticket. We have someone to do that job. If they've already done it, I'm not going to redo it."

A "MISTAKE" is "UNINTENTIONAL" so when you bring out the food without ******************TRYING*********************** to VERIFY ONE ITEM EVEN, that's ******INTENTIONALLY*********** DECIDING NOT TO COMPARE THE TICKET/MENU with the food. A mistake is when you DON'T MEAN doing something wrong, not when you haven't once TRIED to not get something wrong. That's called BEING LAZY, UNCARING, and having a HUGE LACK OF EFFORT.

http://dictionary.reference.com/browse/mistake

"1 : an unintentional error"

It's VERY INTENTIONAL you are DECIDING NOT TO COMPARE THE TICKET WITH THE PLATE OF FOOD. Therefore, it's INTENTIONAL that you gave the customer the wrong food or missing items. That's NOT A MISTAKE, that's being LAZY and being EXTREMELY, EXTREMELY UNCARING to what YOU'D want with YOUR service. I seriously doubt even when *YOU* are at McDonald's even that you want your order wrong the FIRST TIME? TELL ME THE TRUTH NOW, so WHY would you PURPOSELY WANT TO NOT CHECK OVER THE FOOD THAT COULD BE WRONG, which ends up being wrong, to another human being, huh? HOW UNCARING and UNFEELING OF YOU!! You are SELF-CENTERED and SELFISH, yet you talk about my parents, well yours taught you to be uncaring and inconsiderate.

So QUIT saying "honest-to-goodness MISTAKES" when the MAJORITY of the time, the service is just like what you do, by not verifying anything and just bringing out stuff that you don't know if it's obviously right or not. The waitress at Chili's that had brought out the ribs with the cinnamon apples that I mentioned earlier in this post, she had the GALL to ask ME when she delivered my food "So what did you order" as if she couldn't take her pad of paper and REREAD it, right? She was LAZY. She could have caught ALL of those errors since I knew all of them without touching a thing. Also, with overcharges, most servers don't compare the menu prices with the check, which that is not a "MISTAKE", but a lack of effort to make sure the customer is charged correctly.

MOST servers that suck don't do "honest-to-goodness MISTAKES", because they are lazy. If it's an honest mistake, I would get an apology, which 99% of the time I get my condiments forgotten, NO apology was given, NOT ONE. They feel that someone else is plating the food, that they are blind apparently I guess, so they don't apologize for what they feel isn't their fault I am guessing. There are many of times things they know are their fault like forgetting a drink, but still don't apologize. I feel if they actually verified the order, they would apologize. Did you apologize the "few times" you said things were wrong, even though you weren't their server, just out of common courtesy? I NEVER have had another server/food runner apologize and most other servers and food runners don’t fix the mistake even. I don’t get WHY have the damn food runners/servers if the order is wrong? Get the food hot, for what? So it can be wrong and I don’t want to eat it anyway. What a waste of time and you talk about you feel it's a waste of time. It's NOT, because your goal is to PREVENT the obvious mistakes not to bring out stuff just to bring it. It's possible the times there were mistakes, the ticket wasn't correct, but it might have been. You didn't bother to *********TRY************** even, HOW UNCARING and SAD! What an uncaring person you are about other people. You don't get that your job is to satisfy the CUSTOMER, NOT YOURSELF and not what you ASSUME they want!!

Springs1 said...

bluchic
http://www.topix.com/forum/city/morristown-tn/TCPKPNTC540LB4MIR/p8

eater said:
"when a server asks customers if they want a refill when they have half-full glasses, alot of customers don't want a refill because they don't drink alot with their meals. If you ever read about healthy eating, you should eat your food and drink your drink after your meal or if you feel you are choking. It is very nice for a server to ask what you would like because they can't read your mind to know if you are health-conscious or a heavy drinker. I have friends that have had surgery that requires them to drink very little or after their meal. The server's job is to ask you questions to bring ideas to the customer. Most customers don't realize what they want until a server mentions it. For example: "YOU WANT FRIES WITH THAT SHAKE?" HAHA"

See, others DO see my point of view. The server's job is to ASK questions and get ONLY what the ***************CUSTOMER************wants, NOT what they want to give them or think they want. See how this person says they can't "READ YOUR MIND", they are AGREEING with my point of view. You CANNOT READ THE CUSTOMER'S MIND IF THEY WANT OR DON'T WANT A REFILL OR THE SAME DRINK FOR THAT MATTER!! This person is saying it's not up to their SERVER to say what the CUSTOMER wants. It's only up to the customer to make those type of decisions.

If you were paying me, then you could get me refills without asking or getting permission to do just about anything, but I am paying YOU, therefore, my money is going to go to the person that **********CARES************* about what ***********I*********** want, NOT WHAT ********THEY********* want. I am paying for a service, therefore, shouldn't things go the WAY (((((((((I)))))))))))) ONLY WANT THEM TO, NOT MY SERVER'S WAY?

WHY do you think things should go YOUR WAY when it's the CUSTOMER PAYING YOU? You should have ZERO decision making to do what's next in the customer's dining experience. It's all up to the CUSTOMER, NOT YOU, as to what and when things are wanted or not wanted. The customer is the person you want to satisfy, NOT YOURSELF!

Chris Thompson said...

A few things springs1:

A) I can't believe I didn't notice this at first. Non-observant? English speaking people, like myself, enjoy using words that make us sound non-stupid, or as I would like to say, intelligent. This being the case, non-observant could be replaced by unobservant. Call me crazy, but if I went on and on and on and on about food (yes, just food) I would like to convey the utmost intelligence on my end. Although you fail to do this %%%%%%%%%%%%%EVERYTIME%%%%%%%% you post some shit about a minimum wage worker screwing up your life, we can fix it. You can send me your posts before you submit them and I will look over them for spelling mistakes, bad logic, and silly emphasized words.

To put it in springs1 speak:

HOW FUCKING DARE YOU NOT USE THE GOD DAMN RIGHT WORDS. I AM SO SICK OF YOU IDIOTS TRYING TO PRETEND LIKE YOU'RE SMART AND THEN YOU GO OFF AND JUST BUTCHER THE FUCKING ENGLISH LANGUAGE. IT'S PEOPLE LIKE YOU THAT MAKE PEOPLE LIKE ME WANT TO LEARN ANOTHER GOD DAMN LANGUAGE.

See what I'm doing? I'm being a jack ass. Granted this feeling will always be with you. Some people, like Luke skywalker, used the force for good. But you are like darth vader, who at one point might have been good but is now extremely evil. You are a black hole, no light can escape. Just darkness.

Anyways, non-observant = unobservant.

B) Someone made a myspace.com page about you (myspace.com/springs_1) and it is fucking hillllllarious. I wish I could take the credit for this one, I really do, but I can't. At first it was difficult for me to tell if it was you who did it or not, because I could easily see it. I was hoping to find a picture of you, so then I could tell people what the anti-christ looks like, but it just didn't happen.

C) If I ever wait on you, I'm peeing in your food.

Springs1 said...

Chris
"C) If I ever wait on you, I'm peeing in your food."

Unless you have an infection, urine is STERILE, so WHO CARES?

Also, if you do that, you very well COULD get caught and go to JAIL, so how does that sound?

"They say "Runner to Table #" and I go. Sometimes there is food missing, dressing missing, butter for the potato missing, and guess what? Not my fault. So yes, I come out with shit I have no clue about quite often."

Since the kitchen staff KNOWS what to make if the order was put in 100% correctly by the main server, then there's no REASON IN THE UNIVERSE that you COULDN'T POSSIBLY KNOW, because there was a TICKET, that's right a TICKET that had the SPECIFIC things that were ordered. You wouldn't know, because you NEVER ONCE READ THE DAMN TICKET YOU LAZY ASS SOB!! It's all about NOT CARING AND BEING LAZY as well as SELFISH only thinking about your table's not another server's tables. EVERY ONE of those mistakes you listed can be SEEN with the SERVER'S EYES that BRINGS OUT THE FOOD if the order was put in correctly by the server.

You act like you are FUCKING BLIND OR NEED GLASSES OR SOMETHING! You CAN SEE items missing as long as they are not covered up by anything. You CAN SEE missing butter if it's not covered up by anything. You CAN SEE a side dish or entree missing. You CAN SEE a container of a condiment missing. As long as the original server that took the order put the order in correctly into the computer, there's no reason to bring out the wrong stuff unless you truly have tried and simply overlooked something by going to fast. In your case, you admit you don't TRY to verify SHIT when you don't take the order, so since there is no trying involved, it's not a mistake, it's all about LAZINESS AND UNCARING. You can't blame anyone else but YOURSELF for not COMPARING the TICKET to the plate of food for OBVIOUS mistakes such as you have listed if the ticket was correct that is of course.

"HOW FUCKING DARE YOU NOT USE THE GOD DAMN RIGHT WORDS. I AM SO SICK OF YOU IDIOTS TRYING TO PRETEND LIKE YOU'RE SMART AND THEN YOU GO OFF AND JUST BUTCHER THE FUCKING ENGLISH LANGUAGE. IT'S PEOPLE LIKE YOU THAT MAKE PEOPLE LIKE ME WANT TO LEARN ANOTHER GOD DAMN LANGUAGE."

WHAT IN THE WORLD DOES THIS HAVE ANYTHING, ANYTHING, ANYTHING to do with the subject at hand. You can be good at English, but not a good server you IDIOTIC FOOL!! I would be a MUCH BETTER, CARING server than someone like you.

Also, what about the last post I posted to you? I NEVER got responses. WHY? I PROVED YOUR ASS WRONG STUPID ASS, THAT'S WHY!! YOU HAVE NOTHING TO SAY BACK!! YOU CAN'T PROVE ME WRONG, because I am 100% RIGHT!!

For you to say "If I didn't take the order it isn't my fault" shows how UTTERLY STUPID you are to actually truly BELIEVE that as far as OBVIOUS mistakes are concerned if the order was put in correctly by the main server that took the order. If you run some other server's food that has on the ticket they ordered a potato salad, but then actually DELIVER that customer fries(which this has happened to me before this exact example assuming the order was put in correctly by my server I had), it's YOUR FAULT, that's right, YOUR FAULT 100% that THAT CUSTOMER IS RECEIVING THE WRONG SIDE DISH. Think about it. If you would have taken the *********EFFORT************ to have COMPARED the ticket to the plate of food, you would have easily NOTICED the wrong side dish was plated by mistake, therefore, the customer would NOT have RECEIVED the mistake. Do you understand that it's YOUR FAULT if you BRING the customer the MISTAKE if it's something you don't have to TOUCH, TASTE, OR BREAK OPEN if the order is correct on the ticket?

Think about it logically. The customer would NOT be receiving the completely wrong side dish if YOU(the other server running the food) would have (((TRIED))) to take notice of the mistake and gotten it FIXED ((((BEFORE)))) BRINGING IT OUT!! So it would be YOUR FAULT they would be receiving the mistake since YOU BROUGHT it to the table and the order was 100% correctly put in by the server that took the order. Do you understand NOW WHY it would be YOUR FAULT if the server put the order in correctly that took the order? The customer wouldn't be receiving an obvious mistake like that if the person BRINGING it to the table would have made sure it was what matched the ticket.

"Why should I have to compare prices?"

You don't know why you should compare the prices. Are you that dense? Since YOU are getting PAID from the CUSTOMER'S MONEY and YOU are the ONLY PERSON that hands the customer their check(unless it truly is someone else that hands the customer their check), it's YOUR FAULT if they are overcharged in ANY WAY, SHAPE, or FORM since you are HANDING the customer their check. Do you understand those are the reasons why you are supposed to check the price on the check with the menu? YOU ARE GETTING PAID TO DO YOUR JOB CORRECTLY, NOT INCORRECTLY YOU DUMBASS IDIOT!!

Your job is to CHARGE the customer correctly, so since YOU are the LAST person to be able to READ their check under normal circumstances, it's up to YOU to make sure it's 100% correct.

We have had at least 3 times, prices that were LOWER on our bill than the menu price btw.

"You can send me your posts before you submit them and I will look over them for spelling mistakes, bad logic, and silly emphasized words."

What does this have ANYTHING to do with giving GOOD, CARING SERVICE?

It has NOTHING to do with that. Couldn't someone be good at one thing better than another? Isn't that VERY POSSIBLE? Obviously, you are better than me in English, but I am 10 MILLION TIMES BETTER THAN YOU IF I WERE A SERVER THAN YOU ARE AS A SERVER! I would double check the co-worker's work for what I would hand the customer, because I wouldn't be so SELF-CENTERED into what is or isn't "MY JOB", but actually CARE about the customers as people with FEELINGS unlike the likes of you.

All I know is that you cannot blame ANYONE ELSE for you ((bringing))) me the wrong side dish if the order was put in correctly by my server except YOURSELF for not noticing it was wrong. Let's say you compared the ticket to the plate of food and noticed that I had fries instead of potato salad. Then you would have told the kitchen staff it was the wrong side dish on the plate that was plated. Then the mistake would have been corrected by them removing fries and replacing them with a bowl of potato salad. THEN, you would have brought my food to me. SEE, then I WOULDN'T HAVE RECEIVED THE MISTAKE NOW WOULD HAVE I? That PROVES that it would be YOUR FAULT if the ticket was 100% correct and you didn't take the order, that you brought me the wrong side dish, wrong entree, missing containers of condiments, or just anything that you can detect with your EYES. Don't you get that? WHY IS YOUR BRAIN SO BRAIN DEAD AND STUPID? You cannot comprehend COMMON SENSE?

bluchic said...

"WHAT IN THE WORLD DOES THIS HAVE ANYTHING, ANYTHING, ANYTHING to do with the subject at hand. You can be good at English, but not a good server you IDIOTIC FOOL!! I would be a MUCH BETTER, CARING server than someone like you."

It has to do with this because you complain about stupid shit. We're just trying to identify with you, so we'll complain about stupid shit, too. Plus, your grammar and spelling is atrocious.

Springs, you've got some good points. But no server is going to listen to you because you're a bitch about it.

And you wouldn't be a better, caring server. It's obvious through your blogs you're already a bitter, evil woman. Try our job for a month and you'd be broken. It's one thing to sit here and dissect everything we do; it's a completely different matter to actually DO it. So until you've had our job (in an actual, high-traffic restaurant), no server wants to hear your shit.

Springs1 said...

bluchic
"And you wouldn't be a better, caring server. It's obvious through your blogs you're already a bitter, evil woman."

HOW is that obvious? If anything, I am saying I would go to NO END to make sure my customers were happy by making sure I was bringing out the correct stuff to them instead of doing like YOU and CHRIS ADMITTED that you all don't check over the plates.

A "CARING" server is one that does checks over what they hand their customers. YOU PROVED that YOU'RE the evil person that you don't give a flying fuck if the food is correct or not you are handing the customer as far as obvious mistakes are concern.

"Try our job for a month and you'd be broken. It's one thing to sit here and dissect everything we do; it's a completely different matter to actually DO it. So until you've had our job (in an actual, high-traffic restaurant), no server wants to hear your shit."

Until you are a REGULAR CUSTOMER that understands what it is like to CONTINUOUSLY get your shit missing, wrong etc., you will NEVER understand what it's like NOT TO EVER PURPOSELY DO IT TO OTHERS BY ACTUALLY TAKING ALL THE EFFORT YOU CAN INTO YOUR JOB! I wouldn't dare do as you say here: " I'm not going to stand around for an extra 20 seconds to double check the ticket. We have someone to do that job. If they've already done it, I'm not going to redo it. Not only is it insulting, it wastes time. The few times that a ticket is wrong or something is missing (which, contrary to your belief, doesn't happen THAT often), I will do my best to fix the problem."

The reason why is because I am a CARING person and YOU AREN'T. Those times wouldn't have happened more than likely(meaning unless you just overlooked something) if you would have taken the *******EFFORT********* into COMPARING the plates of food with the tickets(unless the server put the order in wrong of course).

You have the NERVE to call me uncaring and evil. HOW DARE YOU!!!

I don't have to try what I know what I wouldn't want a server to do to me when I am a customer, so I wouldn't do that to my customers. I'd treat people the way I like to be treated as far as wanting your order obviously correctly brought out the very FIRST TIME AROUND whether I would be their server or not. You on the other hand want to be LAZY ASS and UNCARING by just handing out shit you have NO CLUE what the fuck it is.

"It has to do with this because you complain about stupid shit."

It's only "STUPID" to you because it would be MORE WORK for your LAZY ASS to do and it doesn't PERSONALLY affect you any so OF COURSE YOU DON'T GIVE A DAMN.

"Plus, your grammar and spelling is atrocious."

This has absolutely NOTHING to do with being a CARING, NON-LAZY server.

"it's a completely different matter to actually DO it."

You act like I have never served a customer before or something. We made TIPS at the donut shop/diner. Us counter help workers served some of the customers just as a waitress would. I'd go to the booth take their order. I'd have to put it into the computer. I'd have to get their drinks and refill them as well. I'd have to bring them their food and condiments as well as paper plates/paper containers we called boats. I'd sometimes bring the customers their check and bring them back their change. Sometimes they'd pay up front like places like Waffle House or Denny's does. Sure, this was a much smaller scale, but I still dealt with customers.

You act like you have to do the job when you are on the OTHER SIDE of the situation. You don't have to be, because you see what to do or not to do. Think about it. If you let's say order fried shrimp with fries, but your server brings you a burger with fries. Honestly, do you think your server put ANY EFFORT into your service? Honestly, NO I don't feel they did. Let's say you are only in a party of 2 like we are 99% of the time. I can see if we were in a party of 8, that mistake may happen, but 2, NO, that makes no sense to me.

Let's say you order 2 sides of ranch for your salad. Another server brings you your salad with no salad dressing even on the salad. Do you honestly think it's always the main server putting in the order wrong all the fucking time? NO, it's people like YOU and CHRIS that DON'T CARE WHAT THEY BRING TO THE TABLE IF IT ISN'T one of THEIR tables, so therefore NO EFFORT was taken on the person **********BRINGING*********** the food out to the customer. It's sad that the main server such as myself would have had to offer to bring the ranches BEFOREHAND, because the other server isn't going to do THEIR JOB CORRECTLY, so there's truly NO POINT to have them bring the food out if it's not correct. It's sad if I had you as a co-worker, that I couldn't trust that you would WORK AS A TEAM with me. That I'd have to do part of my food running myself, but you would expect me to run your food correctly for your tables, RIGHT? It's YOU that's the EVIL, UNCARING BITCH! That's PROOF by you saying you aren't willing to verify the food with the ticket if it's not your table.

WHY don't you respond to the response I sent way back the day before Thanksgiving that you NEVER responded to considering I am taking time to respond to you, yet you say I am the evil and not caring person?

WHY would you say I wouldn't be a better caring server if I would make sure my customer's orders would be 100% OBVIOUSLY correct and you wouldn't? Wouldn't that prove the OPPOSITE that it's YOU and CHRIS that are the servers that are uncaring?

Just look at this you said how UNCARING you are about customer's thrist, yet you said I wouldn't be better or a caring server. "some customers are so greedy with their drinks that they literally slurp it all down before I can get to them."

Doesn't that look like you could care LESS about customer's thrist and that you are TOO GOD DAMN LAZY ASS to get them lots of refills, huh? It's all about being UNCARING AND LAZY to say such a thing. Customers can drink their drinks as quickly as they want to and you cannot stop them you UNCARING BITCH!!

bluchic said...

"Until you are a REGULAR CUSTOMER that understands what it is like to CONTINUOUSLY get your shit missing, wrong etc., you will NEVER understand what it's like NOT TO EVER PURPOSELY DO IT TO OTHERS BY ACTUALLY TAKING ALL THE EFFORT YOU CAN INTO YOUR JOB!"

I think a lot of people can identify with this. I know I can. I've gone out to eat before and had something missing or gotten the completely wrong entree. You know how I react? I let my server know and they fix the problem. I don't lose my temper and come home and blog about it.

"It's YOU that's the EVIL, UNCARING BITCH!"

You parallel me not checking every single check to the food to me being an evil, uncaring bitch. My comments come from reading your blogs and seeing insult after insult being flung at every poor soul who's ever had the misfortune of waiting on you. This is yet another example of you taking things to an extreme.

"Doesn't that look like you could care LESS about customer's thrist and that you are TOO GOD DAMN LAZY ASS to get them lots of refills, huh?"

I never said I wouldn't get the person another refill, sweetie. Just that if someone drinks their entire drink in the time it takes me get their order and bring back their salads/soups (99% less than 2 minutes later), that I'm obviously not going to be able to get them a refill as quickly as they would like.

Springs1 said...

bluchic
"I've gone out to eat before and had something missing or gotten the completely wrong entree. You know how I react? I let my server know and they fix the problem. I don't lose my temper and come home and blog about it."

Do you have it happen about 85% of the times you go out to eat though? WE DO, so that's WHY I am bitching about it. You may have your food wrong or missing 5% of the times you go out to eat, so OF COURSE it doesn't make you feel angry or pissed. Don't you get I am tired of the LAZY ASS, NON-CARING servers out there, especially the servers that just serve-n-run the food to you with no veriying anything such as people like you. You COULD verify the plates if you wanted to. It's a CHOICE! You can CHOOSE to care or not care. You CHOOSE not to care. HOW can you call yourself a caring server if you choose not to care by choosing not to verify the plates?

"I never said I wouldn't get the person another refill, sweetie. Just that if someone drinks their entire drink in the time it takes me get their order and bring back their salads/soups (99% less than 2 minutes later), that I'm obviously not going to be able to get them a refill as quickly as they would like."

You did call them "GREEDY" which IS AN INSULT. YOU are the one that is MEAN calling customers that drink really fast "GREEDY", which I don't feel that way about customers, even if I were a server. It's NOWHERE NEAR "GREEDY" to drink all of your drink quickly. I don't know WHERE you get that from?

Here is where you said it:

"some customers are so greedy with their drinks that they literally slurp it all down before I can get to them."

THAT IS YOUR WORDS, NOT MINE!!

Just because you couldn't get to them as quickly has absolutely NOTHING at ALL to do with someone being greedy. It's YOU that's the UNCARING BITCH that only cares about yourself!!

bluchic said...

Yeh, I'd say the majority of the time I go out to eat, something is missing or wrong. Whether it's something small (like a side of ranch) or big (like the wrong entree), it happens. Again, I don't get angry. You do. Seems to me you're just an angry person. You haven't been able to go one post without some weird emphasis or random capitalization. Apparently normal grammar just can't convey the amount of rage you feel.

And yes, if I bring someone a drink and they've managed to consume the whole thing while I'm still standing there taking their order, and then rudely ask me for another (as if I can't see they drank it all), that's greed. Or if they get mad at me because I don't immediately bring them another drink as soon as they've finished theirs, because I'm clearly busy, that's greed. The point here is that I would never neglect to give a customer a refill out of "laziness." If I'm not getting a customer another refill, it's because I'm busy. But if someone gets so mad because they can see they've gone through an entire drink while I was trying to get soemthing for another table, and then get mad at ME, there's something wrong there. That's what we servers like to call transference. You've had a shitty day and so you come into my work and take it out on me. :)

Springs1 said...

bluchic
"Yeh, I'd say the majority of the time I go out to eat, something is missing or wrong. Whether it's something small (like a side of ranch) or big (like the wrong entree), it happens. Again, I don't get angry."

So, you don't get angry, but HONESTLY, WOULDN'T YOU RATHER IT NOT HAPPEN TO BEGIN WITH? Come on now, be HONEST HERE? Especially wrong entree issues when the other person or people are eating, but you aren't, how awkward does it feel? When you are REALLY HUNGRY, it really doesn't bother you at all. Did your food ever get cold because of a mistake? Mine has at times.

Ok, so you are a calm person about restaurant food mistakes, that's you. MOST people aren't like that. A lot of people even a McDonald's get angry for food mistakes even. I actually can handle McDonald's mistakes much better, because I know they aren't getting tipped to give a shit about what they are doing, but servers ARE, therefore, they SHOULD give a shit if they want customers to give a shit about their money when it comes tip time. In other words, they need to care in order for us to care about their tip money. Also, McDonald's mistakes can be handled MUCH FASTER than a mistake in a non-fast food restaurant 99% of the times also, so that's another reason why I can handle the mistakes better. I've once waited 4 minutes, asked 4 times for fucking 2 condiments. The last time was a manager and by the time then, yes, my food was cool, because of the air conditioning which was around summer time at that time. I don't like to eat most of the foods without the condiments, so I have a plate of food in front of me that with none or not all of the condiments I ordered. Maybe you can take ranch or leave it or mayo or whatever condiment. For me, that's what makes the food taste good and without it, it's USELESS and not good. So think about that as to why you handle it better. Maybe you are happy without whatever you ordered or maybe even happy with whatever wrong entree they brought you, but I sure as hell ain't. If I am in the mood for ribs, don't bring me a burger. I like both, but if I am in the mood for what I ordered, I only want what I ordered. You on the other hand, may be ok taking the wrong item or items or something missing. I on the other hand don't eat the food without the condiments. I don't want to eat a burger without mayo or mustard or fries without ranch. I don't want to eat ribs without extra bbq sauce. I don't want to eat fried shrimp without tarar sauce. Do you understand that it's the entire meal and probably to you, you like your food with or without the condiments, am I right?

I am angry, because the LACK OF EFFORT like people like you when we are PAYING, that's right, PAYING for the service to BRING it out as correctly as you can possibly SEE. So putting no EFFORT makes me angry when you want your nice tip. You may think people are cheap, but look at it for what they are paying for if you forgot something all because you didn't even TRY to go over it. I am mad at the NO EFFORT such as people like yourself that REFUSES to check over the food when it's YOUR JOB to, because you are BRINGING the food out to the customer, so if it's wrong, either you or the main server has to fix it, but you would still have to go to tell the main server about the problem which is a trip in of itself when you could have easily solved the problem YOURSELF giving better service so your co-worker could receive a better tip.

I am mad at the servers that are like you "It's NOT MY TABLE" attitude. You don't care what you bring to the table. It could have a roach ON TOP of the food and you would't care it seems. That's your attitude: "I'm taking the food and going, I'm not going to stand around for an extra 20 seconds to double check the ticket."

When you say that, you are being LAZY about that it's NOT YOUR CUSTOMERS that are tipping you, so you don't care about them. Think of the mistakes you COULD have PREVENTED if you would have? You did say you did have at least a few times, so those times very well could have been prevented, but you are TOO UNCARING AND LAZY ASS to compare the ticket to the plate of food. You said you have things missing and wrong a lot of times, so obviously, SHOULDN'T THAT TELL YOU THAT YOU NEED TO CHECK THE TICKETS IF IT PERSONALLY HAPPENS TO YOU WITH YOUR FOOD? My personal experiences tell me that if I were a server, I would have to, NO DOUBT IN MY MIND, check over the expo for the mistakes he or she made. There are just sooooo many mistakes that come to our table when another server runs our food that it's absolutely NECESSARY without a doubt. Expeditors can overlook things too just as any other human being can. You can catch their mistake if you gave your job some extra effort.

"(as if I can't see they drank it all), that's greed."

NO, it's NOT. It's not greedy to consume the amount you are buying which is UNLIMITED REFILLS when you pay the price of the soft drink or tea or coffee or whatever free refillable drink they chose to order.

It's free ONLY if you PAY the price of the soft drink, therefore, the refills aren't truly totally free, because you still have to pay a price for the drink itself. In order for you to get free refills, you have to order a soft drink or tea, so it's truly not free if you have to buy something in order to get the rest for free. You are paying at most restaurants over $2 for it.

It's not greedy to be thirsty. I don't know WHERE you get this from? Let's say someone eats 4 plates of all you can eat catfish. That's not "GREED", that's getting your money's worth. People can order the AMOUNT they please. If they order a lot, that doesn't make them greedy. Just as if someone is at a buffet. It's not greedy to take 4 plates of food.

Greedy does NOT come into play when you are PAYING for something at a restaurant. If it's FREE completely that you don't have to pay a penny for the entire thing, THEN I would say if a person would want 8 refills, that would be greedy. If they would be paying for the drink, then no, it wouldn't be, because they paid for that in the price of the drink.

Also, in your example, the person asks you right away for another refill. WHO says they will want more than just one refill? Even if they end up wanting 2 refills, so that's 3 trips to the table altogether for that, SO? That's average to get someone 2-3 refills. WHY would you say that's "GREEDY" just because of the speed at which they drink the drink? WHAT DOES DRINKING IT QUICKLY have to do with "GREED" is what I am asking? You are saying that the person drank their first drink right away. That has NOTHING to do with them being greedy. If anything, they might only take altogether 2 glasses worth, just one refill. Do you realize that we have gotten sometimes 3 refills depending on the size of the glass at restaurants, sometimes more? That doesn't make us greedy. All that means is that we may have ordered more refills than the person you gave an example about. Don't you realize that?

Greed has ABSOLUTELY ZERO, NOTHING, ZILCH to do with drinking your drink too quickly. WHY do you feel that has something to do with greed, when it truly doesn't?

Greedy would be if I was to be at a party and I would take an entire pizza to myself and bring one home to my family, THAT would be GREED. The refills aren't truly free, because it doesn't cost the restaurant over $2 to give you a cup with ice and coke or tea. I just recently bought some 2-liter cokes for 88 cents. That's more than the average person would actually drink in a restaurant. I know you have to include washing the glasses and the labor cost, but still, people don't actually get their over $2 worth of coke when they pay for it, meaning, they ARE paying for these refills even though you can have as many as you want, most people don't go beyond 4 refills. It's not greedy to drink the drink fast, it really isn't. It's called ****THIRST****, ever heard of that?

"Or if they get mad at me because I don't immediately bring them another drink as soon as they've finished theirs, because I'm clearly busy, that's greed."

I'll agree that is greedy as far as TIME goes that those type of people have got to understand that they aren't the only customer. I won't agree as far as the amount of drink that is being consumed in a small amount of time, because as I said before, that has NOTHING to do with greed.

"But if someone gets so mad because they can see they've gone through an entire drink while I was trying to get soemthing for another table, and then get mad at ME, there's something wrong there. That's what we servers like to call transference. You've had a shitty day and so you come into my work and take it out on me. :)"

The part about taking their day out on you has NOTHING to do with what they are mad about.

The ONLY way I'd be mad about that is if I asked for a refill, then you CHOSE to go to a table of 8 people to take their order, which THAT IS RUDE when you could easily get the one drink, then come back to bring it back instead of making me wait 3-5 minutes getting food orders. I wouldn't get verbally mad at you. I would just take it out on your tip for being rude. I understand I am not the only customer, but if I asked for something first, it's MY TURN, NOT THEIRS YET. It's just like if you were to have gone to their table first to get 8 food orders, I find it would be rude to come to my table before putting their food orders into the computer, because it's THEIR TURN at that point. Their food orders should be put into the computer. You shouldn't be coming to check on me until you are completely finished with the food orders, because that is one entire task that is important. That is how long they wait for their food is how long you wait to put the order into the computer. If you come to my table, then another before putting the order in and even get my refill before putting the order in, that's several minutes the kitchen staff could have had the tickets in the kitchen. What I am trying to say is, I understand that I am not the only customer, but when it finally is my turn, don't DISRESPECT my turn. Especially when you worry about dirty dishes and bussing a table before putting in or getting my request/order.

When servers are rude like that, if anything, I had a good day until that shit happened by having my servers be rude. I wouldn't dare go out of order unless a customer would call me over. In other words, if I just took a request for someone's check, I wouldn't dare choose to go to another table first unless they called me over. I would get their check. Meanwhile, while they are looking over their check, I could be getting someone else something at that time, not making the customer wait for their check they just asked for since it was THEIR TURN at that moment. Do you understand that I'd only be mad if you were rude and unfair? If they call you over, that's different. I am talking about VOLUNTARILY going to their table to ask something or picking up dirty dishes before a request.

setron said...

Springs1
"Actually, it was stressful at times. On a Sunday morning, sometimes they'd have sometimes just from 6a.m.-12p.m. $1,700-$2,000 in sales at times, usually during the winter we were the most busiest, because people wanted hot donuts, which we served some hot donuts. Don’t you think that's a LOT for a donut shop/diner that was not even in a city area, just in a town area? Sometimes on Sundays, instead of working with just one extra person like during the week at the counter, I would work with 5-6 people, because it was so busy. You have NO IDEA WHAT the HELL YOU ARE TALKING ABOUT!!"

You are talking about $2000 dollars in a 6 hour period.....We usually do that in around an hour at my restaurant. You say it was stressful, try doing a grand an hour in sales all night long on a friday night.

setron said...

I have to ask too....are you black? I know this sounds racist but I have to know because no one is that picky with the exception of a young black lady you has no idea what you are talking about. You can't know something by research alone, experience is what matters....

Springs1 said...

setron
"I have to ask too....are you black?"

NO, WHITE.

"You can't know something by research alone, experience is what matters...."

Being a CUSTOMER has taught me MUCH, MUCH, MUCH, MUCH MORE about restaurant service than serving the public food those over 2yrs at the donut shop/diner as counter help.

WHY do I know more than some servers about things about the menu? Obviously, it's not about the experience, is it?

setron said...

Springs1
"Being a CUSTOMER has taught me MUCH, MUCH, MUCH, MUCH MORE about restaurant service than serving the public food those over 2yrs at the donut shop/diner as counter help."

But just being a "customer" is only what you know. There is a whole other side that you really don't know. It's what we go through on a daily basis. The reason you "know so much about the menu" is you eat out at all these different places all the time and maybe, just maybe you have a server that has been working for a whole 2 days. When you get that high school kid they really don't care about you or your service. However when you get someone who does their job and you still run them over then it's a matter of they still know more than you think you do, because it's their job. If I came into your place of work and told you how to do your job you might be a little mad too because you have been trained to do a certain thing. That is what these blogs are doing to us. They make us mad because someone who goes out to eat is telling us how to do our job that we are trained to do.....Please think on that the next time you go out.

Springs1 said...

setron
"The reason you "know so much about the menu" is you eat out at all these different places all the time and maybe, just maybe you have a server that has been working for a whole 2 days."

NO, I have had servers that worked for months or weeks and still I KNEW MORE THAN THEM.

I had a waitress once bring me a martini glass that had chocolate lining in the glass(which the drink was in a shaker) when I ordered a STRAWBERRY SHORTCAKE MARTINI. Since when does a normal strawberry shortcake have CHOCOLATE in it, yet she was STUPID enough to trust the bartender with her tip. It wasn't like she was handing out several things even, she was just bringing the ONE drink to the table. The hostess told me before she seated me she was there for 2 months. I NEVER was a server there, YET, I KNEW more about the drink menu than she did. She didn't take ONE SECOND of EFFORT into comparing the drink menu description to the drink that she was bringing me nor did she think about it logically. There was another martini that was made with strawberries and chocolate, so I am guess the bartender got mixed up making the wrong drink, but the SERVER should have been SMART ENOUGH to take CHARGE of their tip by saying "My customer ordered a strawberry shortcake martini" when she saw chocolate in the glass and it was supposed to have a crusted rim that was missing as well. I knew more about the menu than she did, not because I had this drink once before, but because she didn't ********TRY******** to MAKE SURE IT WAS THE CORRECT THING SHE WAS BRINGING ME!! When you don't try, you don't get much tip. She received like 10% or so, something like that, which before that, she was going to get 25%.

So before you act like you know why I know more about the menu, you better think again, that it's not just because most of the incidents that happened that I have gone to these restaurants a lot, it's also because the servers didn't check over the stuff they were bringing to my table at ALL, NOT ONE TIME. If she would have checked over things and would have been a REAL mistake, don't you think if she would have done: A. Thought about the drink logically she would have thought about that chocolate syrup doesn't go in a strawberry shortcake. B. That she would have right away noticed no crusted rim?

There also have been times when we were at a restaurant for the first time and I knew more than the server. The time I talked about that the waitress charged me for a side salad without an entrée when I ordered an entrée. Turns out she pressed the wrong button and when I had asked her why the side salad was $3.50, she said "It's whatever is in the computer" when SHE was the person that actually charged me for a side salad without an entrée. I had to PROVE to her on the menu that I was right. WE WEREN'T THERE EVER EXCEPT FOR THAT ONE TIME, YET I KNEW MORE THAN HER, HOW ABOUT THAT?

Even if it was her first day, it was my first day being there too and I only had about an HOUR to get to know the menu. Also, there was only one other couple she was serving and one person at the bar, that's it, it wasn't busy that she couldn't have compare the menu to the check BEFORE she charged us for a side salad without an entrée, but she was too LAZY ASS AND UNCARING to do that.

So you see, even times when I have NO EXPERIENCE in the restaurant, I have known MORE about the menu than someone that was there longer than me.

So you are wrong that it's always about that I have more experience with the menu than they do. Sometimes it's times where I have never been there before and there is something obviously wrong that the server doesn't even TRY to notice.

Springs1 said...

setron
"If I came into your place of work and told you how to do your job you might be a little mad too because you have been trained to do a certain thing."

Not if it was causing you trouble, no I wouldn't be mad at you. If you told me a better way that I could make you happier(let's say you were my customer and that I worked with customers(I don't, but let's say), I would be glad that you gave me advice on what YOU see through a CUSTOMER'S EYES to improve things that some other people probably see as well.

While I may have been trained a certain way, if there is a better way, I would love to know that instead of doing it the way I have been doing it. You are very wrong about that I would be mad. I wouldn't be mad at all.

In this case as far as customer service goes, the customer should get the service **THEY** particularly want such as you asking them at the time of greeting would they like refills without being asked, so EVERYONE of your customers can be completely satistified with their service.

"They make us mad because someone who goes out to eat is telling us how to do our job that we are trained to do.....Please think on that the next time you go out."

No one said that you couldn't try to find out things that could make your customer mad such as getting a refill that is unwanted, because then that would make YOU mad if you got one for nothing as well.

Another thing, no one said you couldn't verify your co-worker's work for obvious errors, which is a HUGE complaint I have at restaurants in general.

You are not trained to that you cannot ask your customer questions or that you cannot abide by what they said they wanted as far as things you can do such as if you worked at Chili's that has 2-for-1 bar drinks on some of their drinks, that you could ask if the customer would like one at a time or both at once, even though they are normally served together. Your goal of the tip is to make **THEM** happy. If I worked at Outback, since they don't greet with bread normally(very rarely like once we were, but that's it out of the many of times we have gone there), I would ask ALL my tables if they would like some bread. While, 99.9% may say they would, there may be that 1% once in a while that is on a diet or maybe doesn't like pumpernickle bread or just doesn't want any bread. I would make sure I'd make THEM happy. They shouldn't have to take bread if they said they didn't want it. I would just tell my boss they said they didn't want any bread if that's what they said. Your goal is to make the customer happy. You cannot read minds, so you have to ask them some questions to get to know if they want certain things certain ways or not.

I don't know anyone that wants their food or drinks obvioulsy wrong, do you? That should be a common sense issue there. That's something that you don't need training is that your goal is to not be like a fast food restaurant that you CARE what you bring to the table as far as things you can notice that are wrong. YOU ARE A MISTAKE CATCHER, THAT IS YOUR JOB, because you are GETTING PAID A TIP UNLIKE THE FAST FOOD employees. While you may not be able to catch let's say if you put in my order correctly, but another server forgets my baked potato, but you can catch if you brought out my food if the baked potato isn't there. Get what I am saying? It's up to YOU to not trust people if you don't have to EARN your tip and make your OWN DESTINY for things that you can. Overcharges are one of those things. You don't have to trust that the computer has the right price, because it's YOUR tip on the line, so you decide if you want to be lazy and uncaring to not to even TRY to find if the price is right or not.

tara said...

It seems as you spend most of your "dining" time at cheesy chain restaurants. If you want quality service consider stepping it up and go to a real restaurant that doesn't even have ranch on the menu.

ChefNick said...

I formally declare a moratorium on ALL CAPS.

Since I know that that is going to result in your WASTING AWAY because the "all caps" are what is your daily sustenance, I hereby proclaim an alternative: "ALL SILENCE."

This might see you through your few remaining years.

Oh, and you might contemplate a "Definitely Do Not Resuscitate" order in case of mishaps.

courtneyrae85 said...

Ok most people if they order coke stick to coke & the majority would look @ u really strange if u asked if they wanted something different the next time around. A lot of ppl expect u to get a refill w/o having to ask most the time it pisses them off if they have to ask. I only ask if they want something different if it's a bar drink. Next quit callin ppl stupid and ignorant how rude of you why can't ppl just be rushed, overwhelmed, and make a common mistake? Maybe the table earlier asked for a fuckin sprite and ur server was still had that sprite on their mind so accidentally brought the sprite instead of your nasty ass dr pepper. Severs are taking care of multiple tables @ once not just U. So they are thinkin table 1 needs a sprite table 2 needs butter & napkins, table 3 needs two cokes table 4 needs their check & I also need to fill the fuckin ice bin & clean off table 5 FML! So God forbid we gave u table 1's sprite by accident!

Springs1 said...

courtneyrae85
"Ok most people if they order coke stick to coke & the majority would look @ u really strange if u asked if they wanted something different the next time around."

I am not asking you to ask if they want something different IDIOT. *READ*, I said ask at the ***GREETING***** "Some people like refills without being asked throughout their service, is this something you all would be interested in?" Then, that way you know if they want that type of service or not.

You can also ask each time "Would you like another coke" for example.

It also doesn't matter what the majority wants, it only matters what *THAT* person wants at EACH TABLE. That means some people in ONE PARTY may want refills in different manners even. WE ARE ALL DIFFERENT AND WANT THINGS DIFFERENT WAYS. SO YOU SHOULD SERVE IN THAT MANNER. You shouldn't be ASSUMING ANYTHING.

"A lot of ppl expect u to get a refill w/o having to ask most the time it pisses them off if they have to ask."

******I NEVER ONCE SAID THAT WE SHOULD BE ASKING************** YOU IDIOT, ******READ******** NEXT TIME!!

I said *****YOUR SERVER SHOULD BE ASKING YOU************ DUMMY!!

That's 100% TOTALLY DIFFERENT IDIOT!!

"I only ask if they want something different if it's a bar drink."

But you should ask for *ALL* DRINKS by asking "Would you like another coke" if that's what I got the first time around, I am say, "No a glass of water instead."

"Next quit callin ppl stupid and ignorant how rude of you why can't ppl just be rushed, overwhelmed, and make a common mistake? Maybe the table earlier asked for a fuckin sprite and ur server was still had that sprite on their mind so accidentally brought the sprite instead of your nasty ass dr pepper. Severs are taking care of multiple tables @ once not just U. So they are thinkin table 1 needs a sprite table 2 needs butter & napkins, table 3 needs two cokes table 4 needs their check & I also need to fill the fuckin ice bin & clean off table 5 FML! So God forbid we gave u table 1's sprite by accident!"

But if you don't check over your *********WRITTEN ORDER*********** and/or don't **********WRITE THE ORDERS DOWN*********** then YES, those words are VERY TRUE if they choose to do tasks without trying their best, understand?

I don't feel sorry for servers that fuck up things that don't WRITE DOWN THINGS I ASK FOR. I also don't feel sorry for servers that don't compare their written stuff to what they are doing like for instance one time a waitress asked "SO WHAT DID YOU ORDER" when that was our OWN WAITRESS that was TOO LAZY ASS TO REREAD THE STUFF SHE WROTE DOWN.

There are differences in real mistakes and being lazy/uncaring. Most of the time, I get the lazy and uncaring ones.

Springs1 said...

courtneyrae85
"I only ask if they want something different if it's a bar drink."

But they may want something different if it's not a bar drink. IT'S *NOT* YOUR DECISION!! As you said you aren't a mind reader, WHY are you trying to be then, huh?

Erica said...

It is quite obvious that you are an over weight, ranch guzzling cow. What an ignorant douche bag you are....I pray, pray PRAY that you choke on your next side of ranch. How disgusting you must be....I can picture what you and your "husband" (cat) look like. HA!! Have a nice day :)

Springs1 said...

Erica
"It is quite obvious that you are an over weight,"

YOU ARE SOOOOO WRONG STUPID IDIOT!! I weigh 98-99lbs and am 5'0" tall. NOWHERE NEAR OVERWEIGHT!! YOU MUST BE JEALOUS, AREN'T YOU?

YOU ARE DUMB!! Let me ask you, what does "WEIGHT" have to do with this anyway, huh?

"ranch guzzling cow."

That must be *YOU* that's the COW and are just JEALOUS of my BEAUTIFUL FIGURE!! I am not even 100lbs at 5 feet, I am NOT FAT STUPID IDIOT!!

"What an ignorant douche bag you are."

HOW am I ignorant when I know *MORE* about *HOW* to do the job and the menu than the servers as well as managers, huh?

YOU SOUND LAZY AND UNCARING!!

"I pray, pray PRAY that you choke on your next side of ranch."

I don't, see, I am not a mean, cruel bitch like you are!! FUCK YOU BITCH! I couldn't FATHOM wishing someone choked. YOU ARE MEAN!!

"How disgusting you must be."

PRETTY AND BEAUTIFUL UNLIKE YOURSELF!! I don't get WHY are you SOOO MEAN, HUH?

You don't even know me. HOW can you be this mean? I don't get it, I REALLY, REALLY DON'T except for that you are TOO LAZY to do this job the way it's *SUPPOSED* to be done and you are just JEALOUS of me.

Kaitlin 'Kai' said...

My comments from Stuckserving's blog:
"I’m a server, have been one for four years. I always ALWAYS read back my orders, it’s required. I hate it when I bring out an order, and the person is like “Oh you forgot this” or “Oh, I wanted to add this.” Bitch, I read back the order to you and no where did it say any of that. You did not order that. You as the customer need to make sure that you relay EVERYTHING you may want or need for your dinner, because we can not read your minds! If you want egg whites, tell us egg whites! Otherwise you’ll get regular eggs! If you are allergic to onions, tell us! If you want to add cheese, tell us!! It’s NOT THAT HARD.

And Springs, what the hell? Maybe you just have a poor attitude and that’s why you get treated like that from servers! I’ve had really picky customers and am able to execute their orders correctly because 1) I listen and write it down and repeat for confirmation and accuracy and 2) They tell me specifically and 3) I specifically tell the cooks the exact details. But we are humans! Sometimes we make mistakes! But sometimes those mistakes are easy fixes! And sometimes the cooks don’t understand the order, even if you punch it into the computer correctly with all the mods! Sometimes it’s not communicated throughout the kitchen to all the cooks even if the server put it on the ticket and told the wheel cook! Also, where I used to work, WE HAD TO BUSS TABLES RIGHT AWAY NO MATTER WHAT. Yes, orders come first, but sometimes we are told right away by the managers or hosts to buss a certain table as soon as possible, because not all restaurants have table bussers.

You just need to chill out! I admit, when the restaurant is really busy, I sometimes forget things! I may forget to put in one small item, or bring you sugar, but that is because so much is going on! You may need to politely remind the server again! You are not the only person being waited on! The world does not revolve around you! And if you’re in a hurry to be somewhere, then don’t go to a sit-down restaurant, especially during a rush! Go to Sonic or McDonalds! Or make it a point to come in earlier! We will try to get you fed as quickly as possible, but there is no guarantee! The kitchen does NOT stop for just you! Sometimes the kitchen gets very busy and maybe they don’t have enough cooks! And said cooks are cooking several orders at a time, which is another reason why something may come out incorrect! I have had tables wait for almost over 20 minutes because the whole place was busy and we were short one cook! Which makes a HUGE difference! It’s not because I forgot to put it in! Sometimes you have to open your eyes and see that maybe just maybe, since the WHOLE PLACE is full of tables with other patrons that came in right after another, that maybe just maybe the kitchen got backed up!"

I like how you try to say you're a "nice person" but you certainly don't portray it in your BOOKS for comments!

Kaitlin 'Kai' said...

Tons of places require that we suggest two specific drinks or appetizers, such as Cotton Patch Cafe. They require that we suggest daily specials. They require that we buss tables almost right away. They require that we bring refills without being asked. If I have someone ask for something else instead when I bring a refill, I offer to take it back and get a new one! It's not a big deal! You don't HAVE to drink it, it's not the end of the world. And sometimes I do things without being asked because I'm trying TO NOT disrupt your meal! I'm very observant! But sometimes I'm moving so fast to get so much done that yes, I do miss minor details! I apologize and offer to get it right away, and come back right away! Or politely tell them I will get it, but it might take me a minute.
You're so full of spite!

Kaitlin 'Kai' said...

like seriously I've never had people tell me "Oh I didn't want another coke!"

Kaitlin 'Kai' said...

Also you might as well be ugly because your attitude is ugly! Looks dont matter with ugly attitudes! You said somewhere you're under 100 lbs at five feet? So you're UNDERWEIGHT lol IMPOSSIBRU!! I call BS on your "nice person" story because you'd be killing all of us with kindness in your replies which you're not. I call BS!! Over at StuckServing's post about the "50 things your server won't tell you", someone by the sn of Serving Goddess said something I completely agree with!! You should go read it.

Springs1 said...

Kaitlin 'Kai' I have been kind of busy lately, so sorry for the delay in my response to you.

"“Oh you forgot this” or “Oh, I wanted to add this.” Bitch, I read back the order to you and no where did it say any of that. You did not order that."

May I ask what does this have to do with (*ME*), HUH? Sure I have messed up on ordering before, but it was RARE and I KNEW IT WHEN I DID. I NEVER ONCE BLAMED MY SERVER!

I order with such extreme specifics that the servers are too stupid to understand that customers order from the menu and then say what they want. For example, a couple of times out of the many of times I ordered baby back ribs adding 2 extra sides of bbq sauce, a couple of servers ****ASSUMED*** and did NOT EVER GO BY THE **********MENU DESCRIPTION******* that is in the menu that states I get bbq sauce on the ribs. Some menus even have PICTURES even to show that the customer gets bbq sauce on their ribs unless they specifically say in some form or manner they don't want the bbq sauce on the ribs or they say "ON THE SIDE", NOT "SIDES" of bbq sauce. There's a 100% HUGE, HUGE DIFFERENCE between sides and "On the side." I NEVER say "on the side" unless I don't want the condiment on my food. The menu item comes with bbq sauce already. I am just ADDING to the item.

SO BITCH, YOU HAVE NO FUCKING ASS CLUE OF WTF YOU ARE TALKING ABOUT, because I KNOW HOW TO FUCKING ORDER, THE SERVERS DO NOT KNOW HOW TO TAKE AN ORDER IN A LOT OF CASES.

"You as the customer need to make sure that you relay EVERYTHING you may want or need for your dinner, because we can not read your minds!"

We aren't going to read you the menu just as you shouldn't be having to read the menu to us, same difference except for the fact that we shouldn't know the menu better than you do and A LOT of times I know the fucking ass menu BETTER THAN EVEN MANAGERS EVEN I HAVE PROVEN WRONG SEVERAL TIMES WITH MENUS whether it was issues with what comes with something or prices. I think that's sad and really pathetic, you don't agree that NO ONE that WORKS THERE NOTICED THIS, but people that NEVER came to the restaurant even EVER and one of the situations I hadn't been there in months I knew more about the menu than the servers, bartenders, and manager did?

"If you want egg whites, tell us egg whites! Otherwise you’ll get regular eggs! If you are allergic to onions, tell us! If you want to add cheese, tell us!! It’s NOT THAT HARD."

I DO, that's the thing.

For example this was at a Chili's years ago the menu description:

"Cajun Chicken Sandwich spicy, Cajun-style grilled chicken breast with jalapeno Jack cheese, lettuce, tomato, pickle, chipotle-ranch dressing, Awesome Blossom strings"

I ordered it with a written order(because it was so complicated for me to remember everything, it was easier to write it).

This is the order:

Cajun Chicken Sandwich:

Substitute Cheddar cheese for jalapeno jack cheese
No Tomatoes
No pickles
No Chipolte-ranch
Add onions

When the sandwich came, the lettuce and the onion strings were missing. I told her about that lettuce and onion strings COME on the sandwich according to the *********************MENU************************ and she replies "I DIDN'T THINK ABOUT THAT." So she admitted fault that she put in the order wrong and it wasn't that the kitchen staff messed up by saying just that. It was that she didn't know how to take an order.

When you go to McDonald's, you don't have to say if you order a big mac with no onions, no pickles that you won't get the cheese or the special sauce or the lettuce, correct? The order taker 99.9% of the times do it right and I know, because my receipts show it as proof, that it's the kitchen staff that messes up the majority of the times there. That is the GOD'S TRUTH!

Continued next posts:

Springs1 said...

Kaitlin 'Kai' – Continued:

My point is, if the menu has I get mayo and onions, but I said no to everything else, I want the mayo and onions. If you are in doubt, you can ask, but if it's more than one thing, I wouldn't bother. If it was one, I would just because SOME customers are too stupid to know how to order. I know, I have served customers at a donut shop/diner which when they ordered regular burgers or sandwiches or kastle type burgers, they didn't always know how to order. Once, a lady didn't say "Just or Only" and just listed what she wanted which the kastle burgers come with onions, pickles, mustard, and ketchup at this place. Well she said 2 of the 4 things(can't remember which). I asked her about the other 2 things, which she did want. So the next time around, a man did the same thing except he ordered the regular sized burger. He said everything but mayo. He called back and stupidly complained he had heart problems. I am thinking in my head, "What an IDIOT EATING A BURGER and complaining about the tiny bit of cholesterol that a normal amount of mayo has compared to that thick burger." Seriously, anyway I told him something I shouldn't have, but it was true, "You didn't say "ONLY OR JUST when you placed your order." He was mad. I was like "Mayo COMES with the item." I feel if it was SOOO FUCKING ASS IMPORTANT that he had no mayo, he should have made it 100% FUCKING ASS CLEAR he didn't want mayo.

My point is, if it's ONE item, if I were a server, I may question it to make sure, but more than one, I will figure the customer KNOWS WHAT THEY ARE FUCKING ORDERING.

My very main point of that is that I KNOW HOW TO ORDER, BEEN SINCE I WAS LITTLE. I, at a young age, only wanted mayo and mustard on my burger. I didn't like to try new things, so I didn't realize a burger with lettuce and onions would be good. I never liked ketchup. So I would always order saying let's say at Wendy's "A single with cheese with JUST mayonnaise and mustard ONLY" I made sure they knew I only wanted those items cheese, mayo, and mustard.

The reason why I didn't say only with the Cajun chicken sandwich was that with substituting the cheese, I figured that could be more confusing. I think it's ridiculous though that since I didn't say "NO LETTUCE, NO ONION STRINGS" that the server didn't actually ***********LISTEN TO WTF I SAID************ OR WROTE DOWN FOR HER EVEN*********!!

It's EXTREMELY SPECIFIC. You have to go by the MENU TOO since that's what we are ordering from, NOT just what the customer said, but comparing what the menu has as well.

"Maybe you just have a poor attitude and that’s why you get treated like that from servers!"

NO, I am VERY NICE. I have even APOLOGIZED for my VERY COMPLICATED ORDERS and most servers STILL DON'T SAY THEY ARE SORRY FOR MESSING UP WHEN I WAS NICE ABOUT THINGS. Like once, I apologized by saying that something that I apologize that my order is complicated, but I am just a picky eater." When this waitress brought out our appetizer, she forgot the ranch and salsa I added to it, which she remembered RIGHT WHEN she brought it so she immediately said BEFORE I could say anything "Oh yeah, you ordered ranch and salsa." NO FUCKING ASS SORRY TO SPEAK OF AND I EVEN SAID "THANK YOU", which that's how much ***************NICER**************** I AM THAN MOST SERVERS ARE TO ME.

I wasn't mean. I was VERY NICE. Heck, if they had a salad bar where I could get my own ranch and salsa, I would rather that honestly so I would have my order correct rather than waiting for some servers that doesn't give a shit to get me what I want. The thing is, that's only at buffets usually they have that and I don't want to eat at buffets all the time.

Continued next posts:

Springs1 said...

Kaitlin 'Kai' – Continued:

"But we are humans! Sometimes we make mistakes!"

Are they really "MISTAKES" or "LACKS OF EFFORT", COME ON NOW, BE********HONEST********** NOW that did you truly ***********COMPARE YOUR WRITTEN ORDER TO THE FOOD FOR THE OBVIOUS ERRORS LIKE A MISSING SIDE OF RANCH OR A WRONG SIDE DISH, ETC.?

If you bring out my food and not check it, that's not a mistake, that's you being uncaring and VERY LAZY on the job by not *EARNING* your tip.

If you don't care and just bring me anything without checking it over, then WHY the FUCK should we give a FUCKING CARE ABOUT YOUR FUCKING TIP IF YOU DON'T CARE ABOUT OUR FOOD BEING OBVIOUSLY CORRECT, HUH?

Taking an order for accuracy doesn't matter if the end result comes at my table with something OBVIOUSLY WRONG that I didn't have to touch my food to notice something was wrong.

"But sometimes those mistakes are easy fixes!"

That's fine, but if you don't say you are sorry, you aren't going to get a good tip, because you aren't going to be forgiven.

Once, a waitress said she was "SO" SORRY for forgetting my ranch. I gave her 20% anyway just because she acted like I was a HUMAN BEING THAT HAD ************************************FEELINGS***************** and that I wasn't a DOLLAR SIGN to her, but a REAL PERSON. I really think she truly meant it, because she did fix it IMMEDIATELY! Don't think I expect a profuse apology over a side of ranch missing, but I do expect a "SORRY ABOUT THAT" just as you servers want to hear "Thank you." It's RESPECT and COMMON DECENCY. You catch more flies with honey than with vinegar. You want MORE of MY MONEY, you give me the "SORRY ABOUT THAT" when you mess up. If you don't, WHY should I overlook that as much, huh? You weren't nice to me, WHY THE FUCK should I bet nice to you in the tip? What goes around, comes around. You expect us to care about your money, bills, etc. You HAVE to *CARE* about our dining experience.

You can mess up, but you have to be NICE about it. You can't be an UNCARING BITCH.

Once, this waitress forgot my husband's baked potato and he VERY NICELY mentioned it was missing. She read her ticket on the tray and left. My jaw almost dropped. I was like thinking "WHAT A BITCH" to myself. She didn't even say she was sorry when she brought the missing side dish even. She was a MEAN PERSON. Her tip would have been better if she would have apologized. A simple apology goes a **********LONG************* WAY TIP WISE!

WE ARE HUMAN BEINGS TOO! You say you are human, well we are TOO! Don't treat us like dollar signs. Treat us like PEOPLE!

Continued next posts:

Springs1 said...

Kaitlin 'Kai' – Continued:

"And sometimes the cooks don’t understand the order, even if you punch it into the computer correctly with all the mods!"

Not all, but a good 90% of the things you can notice *WITHOUT TOUCHING THE FOOD* if there is a problem if *YOU* bring out the food and if another server does, *THEY* have the computer screen or ticket the order is on to verify that assuming the order was put in correctly.

Let's say you put in the order correctly, but I ordered 2 mayos, 1 mustard, and 1 ranch. The plate only has 1 mayo, 1 ranch. You aren't blind or illiterate that you can notice if a side of mustard is missing and a side of mayo is missing. Once you "SERVE" me the food, if there are mistakes you don't have to touch to notice them, then it's *YOUR FAULT* for LEAVING THE KITCHEN WITH THOSE ISSUES. It's just like when you leave a room in your own house. If you meant to bring a scissors from your bedroom to the living room and forgot it, how can you blame someone else when *YOU* LEFT the room without an OBVIOUS ERROR, HUH? You have a written order if you are the original server that took the order, which means you can know for a fact I ordered that mayo and the mustard that's missing. You can also bring the condiments out ahead of time to avoid you or another server from forgetting them, which means it doesn't matter if another server delivers the food as far as condiments go that the original server that took the order will ALWAYS BE AT FAULT for them being wrong or missing.

"Also, where I used to work, WE HAD TO BUSS TABLES RIGHT AWAY NO MATTER WHAT. Yes, orders come first,"

Then that's not "RIGHT AWAY" is it?

Then do that *BEFORE* coming to my table if I don't call you over because what would you do if I came up to you as you were bussing the table and asked you if you could put in my order? Your manager wants you to satisfy the *CUSTOMER*. If you didn't immediately stop, you would get stiffed. I mean look at it from the customer's point of view. How would you feel if you were at McDonald's and the cashier was mopping or restocking instead of taking your order making you wait several minutes? Sorry, but that's NOT OK. You want respect and a good tip, treat us like HUMAN BEINGS. You said you were human beings, ******ACT LIKE ONE**********!! CUTTING IS NOT OK. IT IS CUTTING, because you are cleaning it for the next customer, NOT thinking about that you have customers that just asked for things that were BEFORE the people waiting in the waiting area assuming that they are. If there is no wait, then you are an UNCARING BITCH. Seriously, 100% TOTAL DISRESPECT and you want us to treat you like a human being, but you aren't treating us like one.

"I sometimes forget things! I may forget to put in one small item, or bring you sugar, but that is because so much is going on! "

Is that because you were **********TOO FUCKING LAZY ASS TO **********TRY YOUR BEST TO REMEMBER IT BY ******************WRITING IT THE FUCK DOWN, HUH***********?

I don't feel sorry for LAZY ASSES!!

If you write it down and reread your written list, THEN forget, MUCH MORE FORGIVENESS in the tip than if you didn't do any of that.

If there's so much going on, if you don't *WRITE EVERY SINGLE THING DOWN* OF COURSE YOU ARE BOUND TO FORGET THINGS, DUHHHHH!!

Don't blame me when you forget things and get a bad tip, because of ZERO *******EFFORT********* INTO TRYING TO REMEMBER EVERYTHING THAT WAS SAID BY YOU NOT WRITING THINGS DOWN.

"You may need to politely remind the server again!"

When I do, your tip has gone down some. Especially if you didn't WRITE WHAT I ASKED FOR DOWN OR LEFT BEFORE I COULD ASK FOR WHAT I WANT DUE TO NOT WANTING TO WRITE THINGS DOWN IS WHY THAT HAPPENS.

"You are not the only person being waited on!"

You are NOT THE ONLY PERSON that their money ONLY MATTERS. You are not the only server.

Continued next posts:

Springs1 said...

Kaitlin 'Kai' – Continued:

"The world does not revolve around you!"

The world doesn't revolve around YOUR FUCKING TIP BITCH!! IT WORKS BOTH WAYS BITCH!!

"And if you’re in a hurry to be somewhere, then don’t go to a sit-down restaurant, especially during a rush! Go to Sonic or McDonalds! Or make it a point to come in earlier!"

I am not in a hurry as far as wanting to be out fast. Who wants to wait longer than they have to is what I am getting at as long as of course no courses run into each other?

"We will try to get you fed as quickly as possible, but there is no guarantee!"

I NEVER said there would be, that's life.

"The kitchen does NOT stop for just you!"

I NEVER SAID THEY DID. But, in order for the kitchen staff to KNOW about my order is for you to put it into the computer, so if you are double or triple sat, if you don't go put in the order right after getting it and get other table's orders that didn't call you over, you are the person that is to blame for making the first customers wait longer, NOT the kitchen staff.

"Sometimes the kitchen gets very busy and maybe they don’t have enough cooks!"

True, but a good, caring server LET'S THE CUSTOMER KNOW ABOUT THINGS LIKE THAT. They don't lead them in the dark.

"And said cooks are cooking several orders at a time, which is another reason why something may come out incorrect!"

Possible, but not very likely unless we are talking about steaks or undercooked food or foods that are covered up like a chimichunga filling that's wrong or a burger that has a pickle under a bun that was ordered with no pickles. Most issues though can be seen WITHOUT having to touch the food.

"I have had tables wait for almost over 20 minutes because the whole place was busy and we were short one cook!"

20 minutes? Most of the time when it's busy, it takes 35-40minutes. 20 minutes is nothing by comparison.

"It’s not because I forgot to put it in!"

So you HONESTLY "NEVER" forgot to put an order in? We have had SEVERAL SERVERS FORGET FOOD AND BAR DRINK ORDERS to put in or get. Some admitted it even to our faces even.

"Sometimes you have to open your eyes and see that maybe just maybe, since the WHOLE PLACE is full of tables with other patrons that came in right after another, that maybe just maybe the kitchen got backed up!"

When I see that I take that into account, but I also see what my server is doing too as far as if they are going in the order in which we came in. Sometimes we have gotten the better of the deal unfairly so, but a lot of times we have had some VERY UNFAIR servers going out of order.

"like how you try to say you're a "nice person" but you certainly don't portray it in your BOOKS for comments!"

I am a nice person. YOU AREN'T!!

"ons of places require that we suggest two specific drinks or appetizers, such as Cotton Patch Cafe."

I don't mind that. I mind the CHANGING MY ORDER *AFTER* you have asked me what I wanted. I have only had literally maybe 5 or so servers over the almost 12 years we have been going out to eat almost every weekened 2-3 times a weekend at times. Such as saying after I had said I wanted a half a rack of ribs, the bitch waitress at Lonestar Steakhouse in 2001 was like "Come on" when she wanted to convince me to get the full rack. I mean if the customer says *HALF*, LEAVE THEM BE. If you want to upsell them that, you should have done it *BEFORE* they started to place their order. Think about how AGGRAVATING it is let's say if you were at McDonald's and ordered a big mac, but the cashier said "Would you rather the big and tasty it's only for $2.99." I bet you'd be aggravated the cashier wasted your time and tried to change your mind. I think most people would. It's one thing to ask if I want to add cheese or sour cream, it's another to CHANGE the order entirely.

Continued next posts:

Springs1 said...

Kaitlin 'Kai' – Continued:

"They require that we suggest daily specials."

I have seen servers *ASK IF WE WANTED TO HEAR THE SPECIALS* AND when we have ordered when greeted, the servers didn't tell us the specials at all. Those servers still have their jobs too BTW.

"They require that we bring refills without being asked."

READ AND WEEP STUPID BITCH:

http://www.stuckserving.com/waiter-story-here-is-a-nice-comment-form-the-squidoo-lens-about-the-waiter-tip-anybody-feel-the-same-way/comment-page-2#comments

JT said: "Obviously if a customer says they don’t want one, I am not expected to bring one."

Just look when I mentioned that you could ask at the *GREETING* if the customers want that type of service, he COULDN'T POSSIBLY DENY THAT HE COULDN'T ASK THAT, OTHERWISE, HE WOULD HAVE CAME BACK AND SAID THAT HE COULDN'T instead this is what response he said:

"I’m done, please never come into Chili’s if you’re from the New Orleans area. I’m absolutely not kidding."

See, he didn't have NOTHING to say once I PROVED HIM WRONG. I AM PROVING *YOU* WRONG. THE CUSTOMER GETS WHAT THEY WANT. THAT'S WHY **************WE***************** PAY FOR OUR TIME THERE, NOT YOU, NOT THE MANAGERS, NOT THE OWNERS, US CALLED A TIP!!

So NO, you aren't required to do that. If you ask the customer at the greeting if they want refills without being asked throughout their service, then if they say "no", then you don't have to.

Also, if it was sooo required, WHY MOST SERVERS DON'T DO IT, HUH? I just went to an Applebee's this week and the waitress didn't ONCE even OFFER us a refill, I had to ask for one.

YEAH, IT'S SOO REQUIRED, BULL FUCKING SHIT!! IT'S NOT!! You can't FORCE the customer to have refills without asking. YOU CAN'T, because you and the manager/owner aren't paying for their time there. The person that is paying for their time there RULES what goes on in the customer's service. Just like when we were ready to order when greeted, the waitress didn't tell us the specials, same thing.

"If I have someone ask for something else instead when I bring a refill, I offer to take it back and get a new one!"

Do you say you are *SORRY* for ASSUMING WRONG, HUH? If you don't, FUCK YOU!!

"It's not a big deal!"

That's because it's not *YOUR TIP MONEY PAYING FOR THAT TIME YOU STUPID UNCARING BITCH!! It's not *YOU* that's thirsty that wants what you want for your money.

FUCK YOU!! "It's not a big deal that someone stiffs you or leaves you 10%. HOW DO YOU LIKE THAT UNCARING BITCH, HUH?

" because I'm trying TO NOT disrupt your meal!"

I want you to ask, because it shows you ***************CARE ABOUT NOT WASTING MY TIME ON THINGS THAT I DON'T WANT AND IT SHOWS THAT YOU AREN'T A CONTROL FREAK. It's not up to YOU TO MAKE DECISIONS FOR ME UNLESS YOU ARE PAYING FOR MY SERVICE, GOT THAT?

"You're so full of spite!"

You are so full of CONTROL and UNCARINGNESS as well as it sounds like LAZINESS, because I bet you don't write down EVERY SINGLE THING THAT IS ASKED FOR, DO YOU?

Continued next posts:

Springs1 said...

Kaitlin 'Kai' – Continued:

"like seriously I've never had people tell me "Oh I didn't want another coke!"

Other servers have, just read and weep BITCH:

http://www.howtobeagoodserver.com/how-to-increase-tips-tip-7/#comment-44

Nathan, THE OP ON THIS BLOG SAID on Sept. 20, 2012: "I will definitely admit that at times people have not wanted refills when I bring them."

http://1000awesomethings.com/2008/06/30/994-waiters-who-bring-free-refills-without-asking/

“Ashley November 29, 2008 at 11:38 pm I too am a server and as part of training in the restaurant I work at, I was taught to ask before bringing a refill, because although they will drink it if it’s in front of them, some people dont actually want that whole other glass of pop, they might actually want water or an alcoholic beverage… so in asking you always make sure the customer is getting what they want. :) ”

This proves it's NOT REQUIRED as well. Also, it shows she KNOWS WHAT SHE IS TALKING ABOUT AND IS CARING UNLIKE THE LIKES OF CONTROL FREAK PERSON LIKE YOU.

http://www.etiquettehell.com/smf/index.php?topic=19233.15

"Hijinks saids: “Usually if they ask, I’ll say I’d like to switch to water please – I’m only drinking full flavor pop while pregnant, to avoid aspartame – because I don’t need all of that sugar. So bringing me another Coke without asking is mildly annoying, but I’ll still drink it LOL”

See, she only wanted water, NOT POP. See how not everyone wants that STUPID ASS?

http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=302338&reply_id=147885

Peter S. said: "recently dined at Gordon Bierch in San Diego. I ordered a Coke with my meal and when asked if i wanted a refill, I requested to have a refill of root beer instead of Coke."

You obviously didn't serve EVERYONE IN THE WORLD, DID YOU?

WHO CARES IF YOU HAVEN'T? It's not *********YOUR FUCKING ASS DECISION CONTROL FREAK BITCH!!!

YOU AREN'T PAYING THE TIP OR DRINKING THE DRINK, SO YOU HAVE ZERO SAY SO ABOUT THIS ISSUE AND YOU KNOW IT!!

You are CONTRADICTORY PERSON. You said earlier: " If I have someone ask for something else instead when I bring a refill, I offer to take it back and get a new one!"

So OBVIOUSLY SOMEONE ELSE ASKED FOR YOU TO SAY THAT, ISN'T THAT CORRECT LYING, UNCARING, AND LAZY ASS BITCH, HUH?

"lol IMPOSSIBRU!!"

I am not underweight. 96-100lbs is the norm for my height. From 2000-2009 I weighed 90-93lbs. 1999 the biggest I got was 106lbs. I have NEVER ONCE been bigger than that and I was only 106lbs for about 6 months during that time. I was in college studying a lot and ate more, so I gained some. I haven't seen over 102lbs since 1999. When I was in 8th grade, I was 80lbs. In high school, I was 90-92lbs.

You act like I eat out everyday or something.

There have been times when I would go through a day eating 500 calories or less just so I COULD PIG OUT on the weekend. I bet you have never done that, have you?

I bet *YOU* are the one that is fat, aren't you?

Weight has NOTHING to do with this subject, yet people talk about it, WHY?

" I call BS on your "nice person" story because you'd be killing all of us with kindness in your replies which you're not. I call BS!!"

NO, I am NICE. In fact, I am MUCH NICER THAN MOST SERVERS, because as you know most servers do *NOT* say they are sorry when they mess up such as they forget my ranch. At times I didn't remind them, they said as they were giving me my food "I will get you your ranch in a moment." NO SORRY TO SPEAK OF THAT THEY DIDN'T HAVE IT *WITH MY FOOD AS I FUCKING ASS ORDERED IT*! Then I even say "THANK YOU" and STILL NO FUCKING AS SORRY. LOOK AT WHO ARE THE MEANIES, HUH? It's NOT ME, IT'S THEM and you KNOW IT!!

Continued next posts:

Springs1 said...

Kaitlin 'Kai' – Continued:

"someone by the sn of Serving Goddess said something I completely agree with!!"

Then LOOK AT WHO IS THE UNCARING, MEAN BITCH, HUH? LOOK IN THE MIRROR.

The computer pacing my meal has ZERO to do with the server putting my order in right when they get it as far as being fair goes with others as well(meaning I don't expect you to put in my order if you have food to deliver).

As far as highly modified orders cooked at home, sorry, but if I am WILLING TO PAY THE TIP AND THE MONEY FOR THE FOOD, NO, SORRY, but THAT'S NOT THE WAY THE REAL WORLD WORKS. Think of all the people that have allergies as well.

The third thing that it's not my time, YES IT IS, because TIME IS MONEY AND MY TIP IS YOUR TIME JUST AS YOU DON'T WANT CUSTOMERS TO CAMP, WELL IT IS MY TIME THERE AND YOUR TIME, because we are *PAYING* FOR THAT TIME THERE.

There's no required anything, because the *CUSTOMER* RULES EVERYTHING WITH THEIR TIP MONEY.

Gangle said...

Springs1, do you think you would get a better response if you refrained from calling people bitch, fat, ugly, lazy and stupid? And just refrained from foul language altogether... Because you do know that name-calling (even if you think people deserve it) is mean, uncaring, rude and childish, don't you? I thought only school-yard bullies resorted to that. People usually resort to calling people fat and ugly (which is absolutely nasty: judging and teasing people for what they look like? Shame!) do it because they feel bad or insecure about something they dislike in themselves... So I'm curious, Springs: What is it about yourself or your life that is so awful that swearing, taunting and insulting others makes you feel better?

Springs1 said...

Gangle
"do it because they feel bad or insecure about something they dislike in themselves... So I'm curious, Springs: What is it about yourself or your life that is so awful that swearing, taunting and insulting others makes you feel better?"

NOTHING. I am just treating them the *EXACT* WAY they are treating me.

Kaitlin 'Kai' said...

Tl:dr. I like, again, how you claim to be a nice person when you are in fact doing the name calling. Tell me again how much of a saint you are.

Springs1 said...

Kaitlin 'Kai'
"Tl:dr."

WOW, you show how *LAZY* you are RIGHT THERE and it shows that I am RIGHT AND YOU ARE WRONG!! TOLD YOU I WAS RIGHT, DIDN'T I?

I just PROVED YOU THE FUCK WRONG AND YOU ARE JUST MADDD, AREN'T YOU?

"how you claim to be a nice person when you are in fact doing the name calling."

THE POT CALLING THE KETTLE BLACK: "Bitch, I read back the order to you and no where did it say any of that. You did not order that."

You just called a REAL LIVE CUSTOMER OF YOURS A BITCH. SHOWS HOW MUCH OF A REAL BITCH YOU ARE AND HOW MUCH NICER I REALLY AM THAT I DON'T CALL SERVERS BITCHES IN REAL LIFE LIKE YOU CALL YOUR CUSTOMERS IN REAL LIFE!

You tell me about "NAME-CALLING" and YOU ARE DOING IN YOURSELF ************HYPOCRITE************** STUPID IDIOT!! LOOK IN THE MIRROR AND REREAD YOUR POST NEXT TIME STUPID UNCARING BITCH!!

"It's not a big deal!"

YEAH, that REALLY SHOWS HOW "NICE" YOU ARE, HUH? NOTTTTTT! WHAT AN UNCARING BITCH TO SAY IT'S NOT A BIG DEAL TO MESS UP AND WASTE THE CUSTOMER'S TIME!! FUCK YOU!

Kaitlin 'Kai' said...

Lol you're just butthurt. U MAD BRO?! You sure do have anger issues :)

Springs1 said...

Kaitlin 'Kai'
"U MAD BRO?"

I am not a "BRO", I am a WOMAN STUPID!!

"You sure do have anger issues :)"

You sure do have UNCARING, LAZY ISSUES!

Kaitlin 'Kai' said...

You're such a saint, really!

WELCOMDE TO THE INTERNET.

TROLOLOLOLOLOLOLOLOLOL

Kaitlin 'Kai' said...

Wow lol, so I was googling you to see what else you griped on, and came across this.

https://encyclopediadramatica.se/Springs1

Granted, this is my favorite satirical website that I go to for laughs, but this was a huge surprise to me that this existed.

Daniel81 said...

I feel dumber after reading this blog. This person obviously is simply nitpicking service. If the service is so terrible, then why go out? Yes, i have been out to eat, and didnt get great service. It happens. Its that simple. Not everything is perfect. I have been to mediocre restaurants, to some of the best restaurants in the U.S., and on occasion I have gotten bad service in which I paid a pretty penny for dinner. 1000 to be exact. I have also had some of the best service at places in which i didnt pay very much. 50 in those occasions. As i stated at the beginning, it seems as if you are simply nitpicking, or just have nothing else to do.

Springs1 said...

Daniel81
"This person obviously is simply nitpicking service."

So you would rather have things go wrong, WTF, seriously, WTF? So you don't want what *YOU* want for *YOUR* money? You would rather have your order wrong? FOR REAL, ARE YOU SERIOUS?

WHY pay someone well to have them not try their best and give you bad service, huh?

"If the service is so terrible, then why go out?"

Because of the FOOD and the fact that sometimes it's not terrible.

"Not everything is perfect."

But honestly we have had perfect service MANY TIMES BEFORE. It depends if the server even TRIES to give you good service, which a lot of servers out there are TOO LAZY AND UNCARING to try their best.

"I have also had some of the best service at places in which i didnt pay very much."

Thank you for proving my point in that it doesn't matter what you pay for the food and drinks as to what the service will be. We have had 25% service even at IHOP even. What are you trying to prove to me when I agree with you here with this?

"it seems as if you are simply nitpicking, or just have nothing else to do."

It seems like you are a lazy and uncaring person that doesn't care about their money that obviously that you don't work hard, so you don't care about your money going to waste on people that are lazy and uncaring.


Kaitlin 'Kai' said...

If I have a customer order separate items that are more expensive than a possible combo that offers the same portions for cheaper, you better believe I'm gonna suggest that. Why? Because I'm trying to save the customer some money, which they actually love when I suggest that after explaining why it's better. Does that make me an uncaring bitch for trying to tell the customer what they should get? If they want to spend more money on separate items, then fine, it's their money.

Again I stand by the fact that we are required by corporate to suggest specifics and up-sell, because the restaurant wants to make money. It's also required on Secret Shoppers. If we don't, we get docked points, thus losing good shifts, and possible re-training, which is often a waste of time.

You don't know me or how I personally work at the restaurant I work at. I always approach my tables with a friendly and smiley attitude, and always do my best to ensure the customer is satisfied and happy. If I get a complaint, I do apologize and do my best to correct the problem, making it top priority, like if something was under cooked, which most of the time, with steaks, you won't know how it comes out until the customer cuts into the middle to look. The cooks have a required cook time for things like steaks and a required internal temperature, but it's hard to know for sure unless you physically cut into it.
Anyways, I always sweep through my section, checking on each table and looking to see if they need anything.

Again, I will say that we are required to bring refills, but I usually do always ask if they want one. I ask 3/4s the way into the meal if someone wants dessert, because 1) we are required to, and 2) some desserts take some time, so the customer has time to finish their meal before it arrives.

I always give the same service to all my customers, with a happy and friendly attitude and they are generally friendly back, but if I get a table with asshole customers, I will shut off and do the minimal required to get the job done. I will ensure they get fed and leave satisfied without any complaint, but I will not even waste my time on being friendly to them if they are going to be assholes, tip or no tip. I could care less about customers like that because chances are they are mad at the world that day and think I am some sort of punching bag that they can beat up on because they think I can't do anything about it. Well, you know what? I don't care. And the manager also has the power to kick them out due to their conduct. But that's another story.

If I am really busy, and have five things going on at once, I will ask other servers for help, because we are a team, we are all there to serve you, but just one is specific to you. For example, I will check each table and see what they need. If I have six things going on at once because I just got triple-sat, I will ask another server who isn't as busy to help me out. We are a team. I am not asking them because I am lazy, I am asking because I am trying to be efficient, and work smart, not hard. -continued in next post-

Kaitlin 'Kai' said...

Some servers are just all-around assholes though, and try to sabotage the customer or sabotage other servers because of something petty. I agree they are uncaring assholes, but not all of us are like that. You group us all together and assume things that are not right. Do not blame the server and take it personally all the time, because sometimes, it's not always their fault. Like with the computers and over-charging. I can understand if something is accidental, I know I have accidentally over-charged someone, and might not always catch it, but 95 percent of the time I do and get it fixed before I even bring out the check. But I generally know the prices of the items I serve, and if something is off, I will ask about it. But sometimes, a lot of restaurants are linked up through one type of computer system, and some prices will vary at different locations, and that will affect the computer system through a glitch, which we do not have control over. That did happen once where I work, and we had to go through hoops to work around it, it was a lot of hassle.

You are so quick to judge and are so harsh with your words. It's like you assume every server is out to get you and against you. You even resort to calling people names when they have been completely civil to you. There is no need to stoop down to the maturity level of a five year old and abuse CAPs. The CAPs really do not reinforce your points at all. You always resort to calling us lazy and uncaring, when the truth is, we are not that way at all. You claim to be nice, but in a lot of your comments, you are not nice at all, and you wonder why some of these people are being mean to you. I really think you just need some sort of attitude adjustment, and need to calm down. We are all just humans, and we make mistakes, we are not perfect, and should not expect perfection, because with humans it is just not possible at all.

Daniel81 said...

Lazy? yeah thats it, im lazy because i see that you are simply nitpicking every part of a server. Have you ever worked in a restaurant? Probably not, because if you did, you wouldnt be stating these things. And for the record, i have 2 degrees, working on my third, I have my own business, and working on starting another business. So you can take you "lazy" comment, and simply delete that from your posts involving me. Also, How do i not care about money? Did i state in any word in my writing that i dont care? I stated, that I have had good and mediocre experiences in high brow, and low brow restaurnts. I work hard for my earnings, I take very good care of my earnings, I simply know that servers work off tips, so if they dont do such a fantastic job, they dont receive a fantastic tip, but they still get tipped their 18%.

Why does every time you have had bad service, you resort to calling that server "lazy and uncaring"? Is that the extent of your vocabulary? "He didnt bring me ranch dressing, hes lazy and doesnt care"...well, maybe he has 8 other tables in which the are bugging the shit out of him and he simply forgot...but, according to you, im guessing he shouldve wrote down, "side of ranch for table X"...You are here just venting, and thats fine, but make it valid...not that you had 3/4 of a glass of coke and he brought you another...Are you being charged for that one? No...so why does it matter? You will probably read this, and try to quote what i have said, and try to come up with some sort of a coherant response, but truth be told, those who read this, know you are simply an idiot. So no need to respond. Good day.

Springs1 said...

Daniel81
"im lazy because i see that you are simply nitpicking every part of a server."

Yes in that if you weren't, you'd be all for nitpicking STUPID ASS! You would be a go-getter to do EVERY SINGLE THING that I have said to do.

"Have you ever worked in a restaurant? Probably not, because if you did, you wouldnt be stating these things."

Not a regular restaurant, but a donut shop/diner where it was on a much smaller level to make tips and serve customers. Not the same, but I did serve customers from 1998-2002 off and on a little over 2yrs worth, which I learned almost nothing from it. I learned much more getting the problems at our table as customers, because when I was younger(I am 35yrs old now), I didn't go out to eat much, which me and my husband have been going to eat on a regular basis just about every single weekend sometimes 2 or 3 times a weekend since Nov. of 2000, so we have had LOTS of EXPERIENCE dealing with VERY PREVENTABLE PROBLEMS that our server or another server caused.

I would be saying these things. You obviously haven't EVER been a customer with problems at your table often, huh?

"So you can take you "lazy" comment, and simply delete that from your posts involving me."

Why, that has NOTHING to do with you promoting laziness and you know it!!

"Also, How do i not care about money? Did i state in any word in my writing that i dont care?"

Should I really have to explain this, it's common sense, because ***YOU DO NOT NITPICK*****, DUHHHHHHHHHHH!!

"but they still get tipped their 18%."

They shouldn't if they didn't work hard and do a good job or apologize for their mistakes, NO WAY!!

"Why does every time you have had bad service, you resort to calling that server "lazy and uncaring"?"

Because most of the time that is the GOD'S TRUTH and you KNOW IT that they didn't *TRY* to get my things correctly to my table. I have had servers ADMIT IT TO MY FACE like one waitress said "I don't add it up" when we had 2 prices added up into one. That's not trying to prevent an overcharge to care about the customer's money. Another waitress said that wasn't our waitress "I'M NOT YOUR SERVER" when I had 3 DUH mistakes on the plate I saw ON THE TRAY even. She would have said she read the ticket if she actually *TRIED* her best.

""He didnt bring me ranch dressing, hes lazy and doesnt care"...well, maybe he has 8 other tables in which the are bugging the shit out of him and he simply forgot...but, according to you, im guessing he shouldve wrote down, "side of ranch for table X"."

He should have wrote it down, it's lazy not to STUPID ASS. Also, if you don't want to forget, BRING IT OUT ********WAYYYY BEFORE HAND, DUHHHHHHHH!!

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Springs1 said...

Daniel81
"not that you had 3/4 of a glass of coke and he brought you another...Are you being charged for that one? No...so why does it matter?"

You are stupid that I should have to explain this that they are *********WASTING YOUR TIME IF YOU DON'T WANT THE REFILL STUPID ASS, since YOU ARE *PAYING* FOR YOUR TIME CALLED A TIP.

Let's say you wanted something else to drink or wanted let's say your check instead, HOW is that good service to waste your time and everybody else's time that truly wants something for something that you don't know the person wants, huh?

YOU ARE DUMB!! It matters because we are **********PAYING FOR OUR TIME THERE YOU STUPID ASS TO GET WHAT *****************WE**************** personally want for ***********OUR MONEY************ which is ********************TIME NOT TO BE WASTED STUPID ASS!

If I want something else or my check, gee, I could have had BETTER SERVICE if they would have not CONTROLLED my dining experience and tried to predict what I wanted by assuming. They should have *ASKED MY PERSONAL PERMISSION BEFORE DOING SOMETHING IF THEY WANT *MY* MONEY, DUHHHHHHHHH!!

"know you are simply an idiot."

You are that I have to explain this COMMON SENSE SHIT TO YOU THAT WE ARE PAYING FOR OUR *TIME*, DUHHH!!

Kaitlin 'Kai' said...

again I reiterate that caps do not reinforce any points made at all. He basically said he wasn't going to waste his time reading your reply, so, you basically wasted your time replying to him.

Springs1 said...

Kaitlin 'Kai'
"it's not always their fault. Like with the computers and over-charging. but 95 percent of the time I do and get it fixed before I even bring out the check. But I generally know the prices of the items I serve, and if something is off, I will ask about it. But sometimes, a lot of restaurants are linked up through one type of computer system, and some prices will vary at different locations, and that will affect the computer system through a glitch, which we do not have control over. That did happen once where I work, and we had to go through hoops to work around it, it was a lot of hassle."

You are stupid, yet you have time personalized your check, but you don't have time to check the prices, BULL FUCKING ASS SHIT!! NO ONE SAID TO "KNOW" THE PRICES, I SAID *********COMPARE THE ******MENU********* PRICES TO THE CHECK PRICES********* IDIOT!! That's all we do as customers and find the error, so can you UNLESS YOU ARE ILLITERATE, BLIND, OR NEED GLASSES, YOU CAN FIND THE ERROR TOO IF YOU *********TRY********** TO!!

Look at this check, see if you can notice a wrong price:

http://www.flickr.com/photos/jamesnaruke/1927078220/

Let's say this menu below is the current menu for this check that let's say this is our check in the above picture link:

http://www.outback.com/menu/pdf/C9.pdf

Let's say the Chicken is the Grilled Chicken Sandwich that is $11.49 on the menu, but $11.99 on the check as you can see.

If the customer can notice this, SO CAN THE SERVER, DUHHHH!!

You have 100%, ZILLION PERCENT CONTROL OVER *ANY* TYPE OF OVERCHARGE OF *ANY* KIND.

Did you read my blog on this:

http://priceovercharges.blogspot.com/

So even if the computer has a glitch, you have to *****************READ************************************ STUPID ASS, THE FINAL RESULT ON THE PIECE OF PAPER JUST LIKE A LOTTERY TICKET THAT YOU COMPARE YOUR LOTTERY TICKET TO YOUR NEWSPAPER, SAME DIFFERENCE.

Same difference in getting it fixed in that when you have let's say the expeditor put the wrong side dish on the plate and you compared your written order to the food, which you noticed this and got them to correct it, well SAME DIFFERENCE that you get your *MANAGER* to correct the wrong price ***********BEFORE********** YOU BRING IT TO ME JUST LIKE ***ANY**** OF THE OTHER MISTAKES THERE ARE.

You don't bring it to me and make ME do your job for you when you aren't paying me to do it, you want my money.

You aren't trying your best, because you wouldn't say that you can't control a computer glitch. It's not a computer glitch and remember NO ONE ORDERS FROM A COMPUTER SCREEN FOR THE COMPUTER PRICE TO MATTER. Plus, it's what's on the TYPED *CHECK* that is the FINAL RESULT THAT YOU HAVE TO MAKE SURE IS RIGHT, NOT what is in the computer.

See, in my example, if I were the server, I would have found that error WHILE the customers would not even have had their food yet since it's an entrée that I could have gone to the manager to get it corrected WELL BEFORE CHECK TIME, as I said before they even got their food it would have been corrected. I noticed it and got it fixed. If the manager refuses to fix it, you can pay out of your own pocket, because otherwise if you still overcharge us anyways, then you are just as much of a THIEF as they are KNOWING you are overcharging on purpose.

******GET THIS THROUGH YOUR STUPID, LAZY ASS, AND UNCARING SKULL************ALL**************************** OVERCHARGES ARE IN THE SERVER'S CONTROL TO NOTICE AND GET FIXED FROM THEIR MANAGER OR THEIR OWN POCKETS. I don't care what is the overcharge, it's *ALWAYS* the server's fault unless your server is not the person giving the customer their check. The LAST PERSON to see the check can notice if something is wrong or not.

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Springs1 said...

Kaitlin 'Kai'
WHY are you talking about a computer when that is *NOT* at our table, a *********CHECK********** IS, NOT THE COMPUTER, so if there is a wrong price on the *CHECK*, **********YOU************ ARE RESPONSIBLE FOR NOTICING THAT *********BEFORE************ YOU HAND IT TO ME INSTEAD OF PERSONALIZING A CHECK, HOW ABOUT **********CARING ABOUT SOMEONE'S MONEY BEING MORE IMPORTANT AND CARING ABOUT YOUR TIP BY NOT OVERCHARGING THE CUSTOMER, HUH?

That waitress we stiffed that I talked about in the other post on the pet peeves blog, because that was more important to just think about HER MONEY, BUT NOT OURS, WTF??? If you don't care about our money, WTF should we care about yours?

If you have time to personalize a check, you have time to check the prices, PERIOD, PLAIN AND SIMPLE!!

If you are going through hoops, how do you have time to personalize a check? I had a person on another blog that was a waitress ask another waitress how she had time to draw a fish on the box, which the waitress responded that her manager requires her to do that, which this is at Bonefish Grill. I figured that was required, but honestly, you can do that before your shift starts so you can make more money by doing that beforehand just like I had to restock at the donut shop/diner I worked for before we started our shift for the next set of customers. This was a waitress that asked this. For her to say that shows that most servers DO NOT HAVE TIME to PERSONALIZE CHECKS. I don't see how you have time to LITERALLY *********WASTE********** when you could be doing something more productive like preventing an overcharge or getting someone's food, refills, checks, etc?

"You always resort to calling us lazy and uncaring, when the truth is, we are not that way at all."

Yet, you want to blame the computer glitches, WTF??? Yet you want to personalize a check instead of doing REAL WORK instead of playing.

Also, by you not answering my questions shows and proves you are lazy and uncaring. Anyone that doesn't do those things I asked in one of the other post is lazy.

You don't care about customer's time that you are personalizing our checks when we want to GO HOME YOU STUPID INCONSIDERATE FUCK!! YOU ARE DUMB!! If you want to go, WHY would you want to be held hostage ONE MORE FUCKING SECOND THAN NECESSARY, HUH?

What if you were running late from your lunch break from work or something happened, how would you feel if your server took time to write that when you had to go? I bet you wouldn't like it then, huh?

Continued next posts:

Springs1 said...

Kaitlin 'Kai'

Ask yourself is the computer at our table or the *CHECK* is? You sound dumb talking about computer glitches.

When the shoe is on the other foot, you might understand that we don't want to wait longer for our check. If writing that shit takes 5-10 seconds, that's 5-10 seconds more you are making us wait longer to leave. WHY do that to YOUR OWN TIPS, HUH? Most servers hate the campers, WHY you want to CREATE SOME by making the customers stay longer, WTF??? That makes NO SENSE AT ALL!!

"You claim to be nice, but in a lot of your comments, you are not nice at all, and you wonder why some of these people are being mean to you."

I am nice. You aren't nice, because you are putting a computer to blame rather than your BRAIN. You can READ, you aren't illiterate. $11.99 is NOT $11.49. ANY IDIOT CAN NOTICE THAT. Even a kid can say which numbers don't match. STOP BLAMING A COMPUTER GLITCH ON SOMETHING YOU CAN FIND YOURSELF LAZY AND UNCARING EXCUSE FOR A HUMAN BEING. YOU DON'T SEE HOW *YOU* ARE BEING MEAN TO THE CUSTOMER'S MONEY BY NOT *********TRYING************* TO FIND THESE PROBLEMS.

If you are the last person to see the check, it's on *YOU* if something is not correct on it. I don't care if you have to get a manager to fix it, that is something you should have noticed and done *BEFORE* you handed the customer their check.

I am not talking about real mistakes, I am talking about YOUR type of attitude that you want to blame a computer rather than actually grabbing a menu and comparing the check prices to the menu prices. If you aren't willing to do that, you are lazy and **************EXTREMELY UNCARING about the customer's money.

Your money isn't the only person's money that matters. Do you order from a computer as a customer when you go eat out or shop? Then WHY would you go by the computer when charging someone, huh?
For example, let's say if the credit card machine messed up or the computer messed up, that doesn't mean you should hand it to me anyways and hope I pay an overcharge. You should get it corrected, DUHH!! That's why we are *PAYING YOU* and you aren't paying us to check each price. We should be able to do NOTHING as the customer paying for the service. *YOU* should be doing all the work. That's why you get the tip.

You don't see that the servers aren't being nice on here. Look at your ATTITUDE "COMPUTER GLITCH" rather than looking at it from a COMMON SENSE point of view and take the blame where it really lies, with the *LAST PERSON* to see the check. If *WE* can see it, SO CAN YOU! DUHHHHHHHHHHHHHHH!!

Continued next posts:

Springs1 said...

Kaitlin 'Kai'
"I really think you just need some sort of attitude adjustment,"

You do in that you are saying something without thinking with *COMMON SENSE* that you are responsible for what numbers are on a piece of paper if they match the ADVERTISED PRICES on the menu or signage in the restaurant or coupon(assuming the manager accepts the coupon of course).

WHY should anyone have to explain this? I don't get it that you don't act like *YOU* are a customer? You don't go by the computer when you buy anything in a store(not online) or a restaurant, WHY would you charge someone based on just the computer, huh? I can't believe I have to explain there's no such overcharge as a computer glitch. You are handing us the piece of paper that the numbers on the menu are supposed to match the check. It's that simple. Are you dumb or what? You obviously have ZERO COMMON SENSE to speak of.

"and need to calm down."

When it keeps happening to you, you will feel the same way as we do that we are SICK of correcting the lazy ass, uncaring servers that didn't even *TRY* to get the check correctly to our table.

" we make mistakes, we are not perfect, "

But you just said "that will affect the computer system through a glitch, which we do not have control over."

It's not a mistake when you blame a machine instead of your BRAIN IDIOT!!

"should not expect perfection"

Then don't expect 20% then. Why go out to eat if you don't expect perfection, because we have perfect service LOTS AND LOTS of times, mostly from the regular servers that serve us that we request that know what we want and how we want it mostly. There have been some though that have been strangers and did a perfect job, NO MISTAKES, NOT ONE or if there was one, it was very tiny like forgetting a straw, not overcharging us or getting our orders wrong or something like that. Why go out to eat if we look at the glass half-empty, WHY BOTHER? Expect perfection, because you expect that 20% or more tip, that's why.

"because with humans it is just not possible at all."

Sorry, you are 100% wrong in that we have perfect service LOTS AND LOTS of times. It DOES happen.

Continued next posts:

Springs1 said...

Kaitlin 'Kai'
Again I stand by the fact that we are required by corporate to suggest specifics and up-sell, because the restaurant wants to make money."

But you are telling me you would DOWN SELL DUMMY!! If it's "CHEAPER", then you aren't doing what you are SUPPOSED TO BE DOING YOU IDIOT!! ARE YOU DUMB THAT YOU DON'T KNOW THE DEFINITION OF WHAT AN "UPSELL" IS? You might want to look that up, because obviously you don't know what it is? You are doing the 100% OPPOSITE OF UPSELLING if you are giving them a better deal dummy!! YOU ARE REALLY DUMB!!

I don't mind upselling, just do it *BEFORE* I place my order just like most servers do such as when they greet you they ask you if you want to start off with a top shelf margarita or a certain appetizer or tell you the specials.

If you do it after the fact, you aren't helping your tip, you are AGGRAVATING the customer. There is also a difference between adding something vs. changing it. Adding is one thing, but if you are trying to completely change what I have ordered, you aren't *LISTENING* to me and that *IS* AGGRAVATING TO ANYONE. Such as if I order a chicken cordon bleu sandwich and you say "We have our burger w/fries for $7.99" See how that could be aggravating as all hell? If you ask me if I want to add cheese, fine, I am ok with that question, but changing my order completely tells me you aren't LISTENING and don't "CARE" about what *I* personally want. Understand what I am saying?

"always do my best to ensure the customer is satisfied and happy"

You have NOT answered ANY of those questions in my previous post on this blog to you. Answer those questions, because I HIGHLY DOUBT YOU DO ALL OF THOSE THINGS, which means you DO NOT TRY YOUR BEST. Trying your best is truly TRYING TO GET THINGS CORRECTLY to the customer. If you have time to write "thank you" and sign your name on the check, you have time to compare the prices on the menu to the prices on the check instead of making *US* do *YOUR JOB* for you.

"but it's hard to know for sure unless you physically cut into it."

I agree, unless you catch yourself in an error of putting in the order wrong or there are hardly any customers in the place, the customer is a party of 1 wants a well done steak, it comes out in 5 minutes, I would question that BEFORE bringing it out.

"Anyways, I always sweep through my section, checking on each table and looking to see if they need anything."

As I said, you shouldn't be doing that. You should be going from one table, then if no one calls you over, do what that table asked you to do and then go to the next table to ask what they want, etc., assuming you don't have anything to deliver that was ordered previously. It's only fair to do it as I have said.

"but I usually do always ask if they want one."

Yet, not that long ago, you said this to me "like seriously I've never had people tell me "Oh I didn't want another coke!", yet, you seem to finally got the hint that there are people that don't want that coke, huh? Obviously you changed your tune that I KNEW what I was talking about and STILL DO, HUH?

"If I have six things going on at once because I just got triple-sat, I will ask another server who isn't as busy to help me out. We are a team. I am not asking them because I am lazy, I am asking because I am trying to be efficient"

I am GLAD you ask for help. I wish servers did that when we were triple sat instead of like once being made to wait literally 10 minutes for 2 cokes. That's not good service and yes it was his fault, because he didn't have to take 2 other table's orders before going to get our cokes. That was him letting cutting happen and WE got the raw end of the deal instead of the 3rd table that should have as well as he ended up handing a woman her's first that was at the 2nd table that had 5 people at it when we were only 2.

Springs1 said...

Kaitlin 'Kai'

One more rare occurrence, that if another server hands me my check, if there is an item I didn't order, if my server actually put that item on the check, then it would not be that server's fault, it would be the server that took the order's fault, but I was mainly talking about wrong prices, which any server or manager can notice this *BEFORE* they hand you the check for those since that's simply comparing the menu prices to the check prices.

Now if another server hands me my check that isn't my server and actually adds something to the bill by accident, then that is the other server's fault, but in any of those cases, still goes against the tip since it is in the "SERVICE", but 99.9% of the times your server brings you your check, so but just saying about 2-3 times we have had other servers working as a team and bring us our check or ring it up.

Also we have had at least 3 times wrong amounts rung up on the credit card, 2 of those times for sure it was that our servers rung up the wrong table on our credit cards. So that's not even the check and it's still the server's fault or the person that charged the credit card wrong. We also have been shorted change before from our server which was his fault as well.

Kaitlin 'Kai' said...

One) I said if an item has the same items the customer wants as a combo for cheaper, not different items for cheaper, the same items they asked for. Two) you didn't read what I said about the prices thing. If I notice on the computer that the price is different that what it should be, I ask the manager about it before I even print it off. Four) I print off the check really early and carry it in my pocket. That way i have it on hand in case a customer wants it so i can give it to them then and there Five) I do ask yeah, but 99 percent of the time, my customers say "Yes, I'd like a refill." it's very rare that my customers deny a refill. I have had people go through 15 glasses of coke if not more and I am not exaggerating. You really took four replies to go over basically one point?? I do take good care of my customers and they take care of me because I am good at what I do. If you want to stay mad at the world, because of something so petty as bad service, then continue to be miserable. It just can't be helped with some people.

Kaitlin 'Kai' said...

Not to mention we do use the computer to enter and thus print off the check? Of course it totals it up which makes no sense that you say that. The glitch I was talking about was because one location opened up and had varied prices on some items, it wasn't supposed to affect the other locations through the shared POS system, but it did and we had to contact corporate. We had to manager override items to do discounts to correct the difference so we were not overcharging our customers on those varied items. That kind of thing was unavoidable, and it was a hassle, but we did our best to try and fix it. Geez I guess I have to explain every single detail for you to understand or else you'll make assumptions again.

Kaitlin 'Kai' said...

Oh I skipped a three. Oh well.

Springs1 said...

Kaitlin 'Kai'
“I said if an item has the same items the customer wants as a combo for cheaper, not different items for cheaper, the same items they asked for.”

That doesn’t mean it’s an upsell, it’s still a DOWNSELL IDIOT!! Cheaper is NOT UPSELLING ANYTHING DUMMY!! Are you that dumb or what? If a combo is $7.99, but the customer paying separately for the items could have paid $9.25, you sure the hell didn’t upsell, did you? If your job is to upsell, then according to your manager, you aren’t supposed to offer the combo to the customer, because that’s NOT UPSELLING IDIOT!!

“you didn't read what I said about the prices thing.”

YES I DID!!

“If I notice on the computer that the price is different that what it should be, I ask the manager about it before I even print it off.”

“IF” doesn’t mean you noticed it. Do you mean that you just overlooked it that you actually took the *EFFORT* to compare the menu prices to the check or do you mean you just trust the computer by only relying on your memory by not trying your best? If you just decided to trust the computer and not compare the menu to the check prices, you aren’t trying your best, understand?

“I do ask yeah,”

I see you took my advice.

“it's very rare that my customers deny a refill.”

That doesn’t matter, it’s not *YOUR* choice, it’s the *CUSTOMER’S* choice. Unless *YOU* pay them the tip, THEN you would have the right to decide something, understand?

“Not to mention we do use the computer to enter and thus print off the check? Of course it totals it up which makes no sense that you say that.”

It sure does in that the computer doesn’t reach the customer, so mentioning the computer doesn’t mean A THING. I don’t give a flying fuck what you have to do *BEFORE* you hand the check to the customer, because that’s *NOT* our fault as a customer that you have to baby-sit corporate.

“That kind of thing was unavoidable,”

It’s not unavoidable to PREVENT the problem from *********GETTING************ to the customer’s table. It’s VERY AVOIDABLE!

“Geez I guess I have to explain every single detail for you to understand”

I do and you STILL HAVEN’T *ANSWERED* my questions. I will repeat them for you, PLEASE ANSWER *TRUTHFULLY*!

“else you'll make assumptions again.”

I didn’t make any assumptions.

Kaitlin 'Kai' said...

I like how you called me names too when I didn't do so in any of my recent posts. You called me a bitch and a dumb fuck. That proves my point that you are not nice ;) I don't know why I am even wasting my time on you, you are lost cause. Did you even see the encyclopediadramatica article about you? It's right in so many areas.

Springs1 said...

Kaitlin 'Kai'

ANSWER THESE QUESTIONS. YOU ARE *PURPOSELY AVOIDING THEM AND THAT REALLY PROVES YOU ARE LAZY AND UNCARING ABOUT CUSTOMERS.

Do you do the following:

1. Write *ALL* request and orders down.

2. Compare the written orders or tickets to the food or bar drinks for obvious errors.

3. Compare the menu prices to the check prices to make sure the customer isn't overcharged as well as check to see if there are any other overcharges such as wrongly rung up items or additional items not ordered.

4. Bring out soft drinks, tea, water, those type of drinks BEFORE bar drinks for a particular party to not make the non-drinkers wait longer to have something to drink?

5. Do you offer more things to do such as offer them a coke to-go?

6. Do you compare the ticket to the food when it's not your table to work as a team for obvious errors?

7. Do you offer refills or anything else to a table that isn't yours to work as a team when you bring out another server's food?

8. Do you offer to bring out condiments/extra pickles, onions, etc.(things that don't need cooking or much prepare time) ahead of time to make sure the customer's order is correct that either you nor another server forgets or doesn't read the ticket?

Springs1 said...

Kaitlin 'Kai'
"You called me a bitch and a dumb fuck."

Because you are saying to DOWNSELL, well that's DUMB if you are supposed to upsell, DUHHH!! Upselling means the customer SPENDS MORE MONEY THAT GOES TO THE RESTAURANT STUPID!!

"That proves my point that you are not nice ;)"

No, it proves YOU AREN'T SMART. I am VERY NICE. That's why I am promoting being nice and caring in my blogs. If you do all of those things, you will show you *CARE* about the customer.

YOU AREN'T NICE BY NOT TRYING YOUR BEST IDIOT!

"you are lost cause."

You are that you cannot comprehend that something that cost less is a DOWNSELL, NOT AN UPSELL. YOU NEED TO GO BACK TO KINDERGARTEN, because you don't know what upselling is.

Upselling is that you are charging the customer MORE, NOT LESS, DUHHHHHHH!!

"encyclopediadramatica article about you? It's right in so many areas."

No, that is YOU that is stupid that you cannot understand that you aren't being nice by not doing those things I have listed and that you don't understand what an upsell is.

It also says I am fat, which I am not even 100lbs. This afternoon I weighed 97 and a half pounds, which I am only 5 feet zero inches tall.

It says I sit at home, NO I have a job.

"She blames everything on the server."

This isn't true at all. MOST things, but NOT ALL.

" If the server is unable to bring out the food, causing a food-runner to bring out the food, and something is wrong even though the server put in the order correctly, it's the server's fault."

Not just anything, condiments or sides of pickles, onions, that type of thing that needs no cooking.

" If the manager doesn't comp a meal because it didn't come with ranch, it's the server's fault."

I don't expect a comp for a missing side of ranch.

"insane with her expectations"

NO, servers are INSANE to have at LEAST 20% expectations if they can't live up to those questions I have said in the other post. It's not insane, EVERYONE wants to get treated like GOLD, even that person that wrote that crap.

Kaitlin 'Kai' said...

To answer all of your questions, yes. I do all of that. If someone asks for honey for their hot tea, I write it down. But I will admit I STILL forget things, EVEN IF I write it down, because I am HUMAN I am not perfect. I usually remember it five minutes later, ask if they still need it and apologize for forgetting, and bring it right away. It happened tonight when I was working. I got triple sat, and had to get drinks for one table, greet another table with plates, and had to go back to another table to get an order, and figure out what a certain bar drink was that someone asked for, and if we could even make it. I wrote down all the drink orders, including the honey, but I still forgot it. I still ended up making good money tonight, $100. People realize I'm human and make mistakes. They are not like you. I was going back and forth all night to the bar and to the kitchen and to the tables, trying to get everything out. And you know what? Out of everything that happened tonight, THAT honey was THE ONLY thing I forgot. But you would probably take something like that and blow it over the top towards me and call me lazy and uncaring. I am only human. If someone docked my tip so severely because of something as small as me forgetting to bring honey, that is utter bull. If I did something so much as to mess up an entire order, or drop plates onto one of my tables, or leave them without refills for extended time, yeah I could totally understand! I'd dock tip for that myself!


You want to know WHY I and other servers take those five "precious" seconds to write "Thank you"? I'll tell you why I do it. When I am swamped with tables, and running around like crazy because the whole place is full and I'm trying so hard not to screw up, but everything is going wrong regardless because of various several things, those FIVE SECONDS is all it takes for ME and other servers to take a deep breath and recollect myself and my thoughts and recompose myself before going back out. If I didn't, I would literally scream at the next thing to go wrong, such as trying to bring out your ranch but tripping over someone's foot thus dropping it all over myself and the floor, while simultaneously faceplanting the floor. Those five seconds that you claim you are being held hostage is a server's possible way to take a quick breather before things get busier. So there. That's why I write "Thank You" on my checks.

Springs1 said...

Kaitlin 'Kai'
"yes. I do all of that."

Then why did you mention "COMPUTER GLITCHES" to me if that has ZERO to do with the "CUSTOMER", huh?

Also, do you write down someone wants a bag, a box, a dessert, and the check?

Just curious, because I have had SEVERAL servers throughout the years forget to-go cokes, refills(DO YOU WRITE DOWN REFILLS(EVERY REFILL), condiment containers, extra napkins, more bread, etc., all because they didn't want to write things down to even *TRY* to remember what was said.

Do you write down refills of soft drinks, tea, water, etc., any free refillable drink?

Do you write down bar drinks? I have had a mai tai forgotten to be put into the computer, because the waitress decided to not write down my order.

"But I will admit I STILL forget things, EVEN IF I write it down, because I am HUMAN I am not perfect."

I will admit, YES, when I worked at the donut shop/diner back between 1998-2002 off and on, once I remember forgetting a guy's coffee and I WROTE IT DOWN, which this was a party of 5 people. Also, I will admit there have been times mostly because of being in a hurry and only SKIMMING through my grocery list do I forget things, but more often than not, I forget due to not having it my list at all.

Do you *REREAD* your list THOROUGHLY or just skim?

Also, if you forget that easily, you might want to decide to get things like that before hand if possible such as you just don't have any idea HOW MANY TIMES my just ONE side of ranch is forgotten with ONE appetizer and usually it's even from the same server even or even if it's not, you can still bring that out ahead of time to avoid forgetting it by doing things in the order in which they came in. I know you can't help if other tables call you over, but you can do their request in order is what I am saying. Such as let's say I order mozzarella sticks and add a side of ranch to it, then you pass by another table that calls you over before you can put in our order that they want 2 refills, then as you pass by the next table wants their check. What you should do is put my order into the computer and get the ranch and refills, bring them out together, but handing the ranch out first since it was ordered first and then handing the refills. Then get the check. Understand what I am saying that I find for REAL, when I forget, it's usually because I don't do what's next and get interrupted. Instead of doing what I should be doing, I do something else which distracts you from what you were going to do. That's why I said writing it down so you can go through your LIST rather than trying to remember from memory which is a bad thing.

I find even task at home, if I am distracted(let's say a phone call or someone calling me in the house to tell me something), I end up forgetting what I was going to do. So basically if it's written down, you have that list and instead of skimming it, try to truly take EFFORT(INSTEAD OF WASTING TIME WRITING "THANK YOU" ON THE CHECK AND WRITING YOUR NAME), take the *EFFORT AND TIME* to do something a ZILLION TIMES MORE IMPORTANT to *REREAD* that list. You have time to write "thank you and your name" on the check, you have time to go a bit more slowly in reading your list. This will help you with time that you won't be making more trips, understand which will in the end save you TIME and MONEY in that you will make MUCH MORE MONEY by getting orders right and get most customers out quicker to get more tables to make more money.

Continued next posts:

Springs1 said...

Kaitlin 'Kai'

"apologize for forgetting,"

This is one thing I will *PRAISE* you for to no end. 97% of servers DO NOT EVER say they are sorry and I don't get it when I am NICE asking for things as well as ALWAYS tell them "thank you" when they bring me things. This one waitress once forgot my husband's baked potato(OUR WAITRESS, NOT SOME OTHER SERVER) and she read the ticket on the tray, then just left. My jaw almost hit the floor of how RUDE that was. What a bitch that was. I couldn't believe someone did that and didn't say ANYTHING, NOT A THING. My husband wasn't mean. He was VERY NICE. She probably didn't put it on the ticket AND didn't notice when she brought the food out there was a WHOLE BAKED POTATO missing. She probably messed up twice, not just once and that's why she didn't want to admit it. Either way though, even if she put in the order correctly, she sure has a set of EYES that could have noticed well DUH no baked potato on the tray. She didn't even say she was sorry when she came back with it and my husband still said "Thank you." She was mean.

So I will give you that at least you are being NICE to the customer so the customer can be nice to you back in the tip. She would have received much more if she would have said she was sorry. Just as simple as being nice and for some reason, servers think that if they admit fault their tip goes, but it's the opposite when we already KNOW WHO is at fault. I mean if we know, WHY would it matter if they told the truth? If anything, it makes me tip a lot more if the server is NICE about the mistake than a mean person.

"They are not like you."

There must be a lot like me in that there wouldn't be server blogs apon blogs about "We only make $2.13/hr and the norm is 20%" type of thing if everyone was tipping that way, huh, would there be?

"But you would probably take something like that and blow it over the top towards me and call me lazy and uncaring."

No, if you said you were sorry, I wouldn't take NEAR as much off the tip. It's the servers that can't even say they are sorry, which is a good 97% of them. I am not mean when I tell them something unless they have been really mean to me, even then I have been nice 99.9% of the times. I have lost my cool a couple of times or so due to that the servers just kept not apologizing and messing up everything, you can only take SOOO MUCH of the NOT TRYING YOUR BEST AND NON-CARING before it just gets to you. The thing is, the times I did lose my cool, it was EXTREMELY JUSTIFIED because they were assholes to me BIG TIME ASSHOLES. They weren't nice people at all.

"If someone docked my tip so severely because of something as small as me forgetting to bring honey, that is utter bull."

Who says how much I dock it? For example, a side of ranch forgotten, if it gets fixed fast with an apology, 16%-17%, no apology but fast 14%, no apology and very slow 12%.

Once, for real, a waitress forgot my ranch and said "I'm SO SORRY" and still got her 20% because she fixed it right away and was SOOOO DAMN NICE over a small issue.

So it's all about how long you take to fix the problem since that is a EASY FIX just pouring ranch in a container or even getting one pre-made that is to-go to bring it to me and APOLOGIZING.

Continued next posts:

Springs1 said...

Kaitlin 'Kai'

"those FIVE SECONDS is all it takes for ME and other servers to take a deep breath"

But it's not your 5 seconds, it's *OURS* so *WE* RULE THE 5 SECONDS, NOT YOU!!

What about all the **********OTHER********** customers you are delaying?

I would be a zillion times more OK if you took 5 MINUTES to go to the bathroom #2 than you wasting time writing on the check that crap. You may say it's not true, but it is, because bathroom is HEALTH NECESSITY, DOODLING ON THE CHECK IS *****NOT******* a necessity and you claimed you do it to increase your tips, so it's a *SELFISH* move, NOT one that is for the customers. So you don't mean it anyway, WHY do it?

I would rather *ANY DAY* see someone go to the BATHROOM than either take smoke breaks or write thank you or doodle on the check.

Once, we had to wait a while to get greeted like 3-5 minutes and saw our waiter come out the bathroom. Now it is possible that he could have been texting instead of #2, but let's say if he really was doing his thing, I didn't take off for that, because I am human and I need to use the bathroom too. I don't need to write FUCKING "THANK YOU" and write my name *******WASTING TIME FOR MY CUSTOMERS**********. I would take enough of it if I needed to use the bathroom or if I was cleaning but I didn't know they needed me, that's time that I could have been getting their refills, but you know your customer wants their check and you are ********INTENTIONALLY DELAYING THEM**********, which is NOT CARING of a person you are.

STOP WRITING THAT STUPID ASS SHIT!

You aren't supposed to be breaking by wasting our time. If you want a break, go pee or poo. That's REASONABLE, WRITING THIS CRAP ISN'T!!

You are wasting other people's time that want refills or their check or whatever, NOT JUST OURS *********VERY INCONSIDERATE PERSON YOU ARE********!

We had a waitress at Red Lobster that when we gave her the coupon, she put the check holder down that had a "thank you" written on the back that NOW she did again. She wasted MORE TIME and it took her a while to get the check rung up too.

My point is, you are wasting time. STOP DOING WHAT *********YOU********** WANT AND DO WHAT THE PEOPLE THAT ARE *******PAYING YOUR TIP*********WANTS*********!!

It's not what *YOU* want, your wants don't matter unless it has to do with HEALTH like going to the bathroom. I'd rather wait 5 minutes for my check if I saw you going to the bathroom than to wait 5 seconds for you to write that crap, understand that you are NOT doing what *WE* want? I mean, if it's something that you have to do like go to the bathroom, that's UNDERSTANDABLE, but NOT WRITING THAT SHIT! You don't seem to get that it's not YOUR MONEY, so you don't get to rule how we want our check. We don't want that shit on the check. We want to GO WHEN WE WANT THE CHECK, DUHHHHHHHHH! You are SO STUPID that you are costing yourself MORE MONEY by making customers stay longer and not going to get other people's things they want at other tables instead of wasting time. That's STUPID to write that shit. If I were a server, I wouldn't ******DARE****** waste my customer's time writing things on the check. They know it's for the tip anyways and you don't mean it anyways.

Continued next posts:

Springs1 said...


Remember, service isn't about ******YOU******, it's about the ***********CUSTOMER*********** and EVERYTHING ******THEY******** WANT. If they asked for the check, they want to leave. They don't want you to waste their time there longer IDIOT!! That's why I call you names, because it's COMMON SENSE PEOPLE WANT TO ******************LEAVE**************, so QUIT MAKING THEM BE HELD HOSTAGE AND QUIT IGNORING OTHERS THAT WANT THINGS.

Kaitlin 'Kai'
Honestly, if you made me wait 5 minutes and really had to go to the bathroom I understand completely. This writing "thank you and signing your name" is NOT SOMETHING THAT IS NECESSARY, which going to the bathroom IS, understand the difference?

Shouldn't we get what we asked for WITHOUT doodling and writing that shit?

Julie said...

Wow, I can't believe you're still doing this. I've never been a server, but I'm normal human and get how hard it is to deal with tables full of people, often filled with crazy bitches like you. Cut them some slack, seriously.

Springs1 said...

Julie
"Wow, I can't believe you're still doing this."

WHY? Don't you want a HARD, CARING worker, huh? WHO WANTS THINGS TO GO WRONG? Even *YOU* don't, so STFU UNCARING BITCH!!

"I've never been a server, but I'm normal human and get how hard it is to deal with tables full of people, often filled with crazy bitches like you."

I am not a crazy bitch because I want someone that is a hard, caring worker. That's *YOU* who is crazy to pay someone to be lazy and uncaring. The server will NEVER LEARN to be a good server like that.

I am not a bitch. I am a VERY NICE and GENEROUS PERSON!!

I have tipped many of times 25%-30% and upwards. You don't know me at all bitch!!

"Cut them some slack, seriously."

WHY? SO THEY CAN CONTINUE TO BE LAZY AND UNCARING? NO, I am willing to bust my ass at my job and when I did serve customers in a donut shop/diner, WHY shouldn't they? I expect them to do what I would do, **********WORK HARD***************!!

Springs1 said...

Julie
"Cut them some slack, seriously."

WHY? They are there to do a job by trying their best. HOW can you cut someone slack that isn't willing to for example, write your order down when the restaurant manager does let? Seriously, if they are lazy, WHY should I cut them some slack, huh?

Moriah said...

Have you ever in your life ever been a server? Because if you haven't, you OBVIOUSLY don't know what it's like to work as a server, let alone work in a restaurant. I guarantee you that if in the slightest chance in hell that you were ever hired as a server, you wouldn't make it past the first table, let alone be able to wait on 3-4 tables at once. If you claim to have these problems 85% of the time when you go out to eat, have you ever stopped and thought that YOU were the problem?

spAzzmatrOn said...

10-year career server here... Not sure how your ((((((parentheses)))))) and ******asterisks****** are helping to get your point across. And
you spend a lot of time being quite angry in your posts. I scanned about 2 pages and started getting sad that you're spending so much time in your anger instead of seeking out alternatives to avoid it. Like it or not, restaurants are human-based businesses. We're all hu
man, we all make mistakes, we all develop different techniques to ease the workday(ie: auto-refill) and I feel I have to stress that the responsibility for any dietary needs fall on the CUSTOMER that has them, not the SERVER that doesn't even cook it. I work
for a very meticulous, professional restaurant that not only expects perfection from order accuracy and food appearance and flavor alike, but perfection from the service and the ambience as
well. We are expected to introduce ourselves, market specific alcoholic and food items, and guide you through the very best experience we can provide for you

. I work with an extremely professional team that 99.99% of the time are on their game. But we are human beings. We make mistakes. The cooks are human beings. They make mistakes. And trust me when I say that almost 100% of the time, we are more affected by, and get more emotional about, food mistakes than the typical customer (with YOU being the exception, apparently). You seem to get so angry over simply-fixed mistakes and I just have to wonder why you don't take responsibility for your own food instead of putting yourself through the "trauma" of seeing your entree was $2 more expensive on the check than listed on the menu. I don't understand. It's blog after blog after blog after blog of angry complaining and replies. Just don't ***understand***.

Springs1 said...

spAzzmatrOn
"We make mistakes."

You don't understand that I am not mad at mistakes, I am mad at people not *******TRYING************** their best, understand?

For example, I had a waitress that said "I DON'T ADD IT UP" to MY FACE when we have a price wrong which was added into one(an overcharge of $1.50). $21.99 and my husband added crawfish for $4.99. Was supposed to be $26.98, but was charged $28.48. Anybody can round by saying $22 plus $5 is $27, not $28 WITHOUT a calculator or having to do the math with writing it down, just in your head even. So when you say "mistakes", it's not always mistakes, it's LAZINESS AND BEING UNCARING about what they are doing. They are supposed to *CARE* about what the "SERVE" you for things they can notice. If we can notice it, so could have she. She wasn't illiterate or blind or needed glasses.

"why you don't take responsibility for your own food instead of putting yourself through the "trauma" of seeing your entree was $2 more expensive on the check than listed on the menu."

WHY when I am not getting "PAID" TO DO SHIT, huh? I am not getting a tip here, the server is, so they are supposed to do ALL THE WORK, NOT ME, I get to relax and have a nice time without that bull shit!!

"we all develop different techniques to ease the workday(ie: auto-refill)"

But it's not your choice, it's only the customer's choice you CONTROL FREAK!! You are not there to make decisions about how we want to spend our money.

" I don't understand. It's blog after blog after blog after blog of angry complaining and replies. Just don't ***understand***."

WHY? It's easy, tipping is voluntary and if the server expects us to "CARE" that they only make $2.13/hr to tip them a good tip, then they *HAVE* to "CARE" about our dining experience.

I hate the people like that waitress that said "I DON'T ADD IT UP" because how could she not "CARE" about our money and EXPECT a good tip? She received $4 on an $85 check. WHY? I was sooo pissed that I didn't even want to leave $5 even. I was more pissed at her uncaring attitude than the overcharge. See, any decent, caring human being wouldn't have said that. They would have acknowledged that they could have seen it and gotten it fixed from a manager *BEFORE* they handed it to us. Why servers think ONLY THEIR MONEY COUNTS?

Continued next posts:

Springs1 said...

spAzzmatrOn
"You seem to get so angry over simply-fixed mistakes"

Because of attitudes like that waitress. You aren't supposed to admit to the customer sort of like saying "I DIDN'T EVEN TRY TO CARE ABOUT YOUR TABLE'S MONEY." That's basically what she said in a nutshell.

I had a waitress say that wasn't our waitress at a different restaurant "I'M NOT YOUR SERVER" when I told her the 3 VERY OBVIOUS MISTAKES that I truly doubt our waitress put in the order THAT WRONG into the computer. This waitress that wasn't our waitress by saying that ADMITTED she didn't check the ticket with the food. HOW is it a "MISTAKE" if you are doing something that you don't know WTF it is, huh? How is that "CARING" from the heart? How is that nice? I was a bitch to that waitress because to see that there were 3 DUH mistakes on the TRAY, that there was NO WAY I KNEW that should would have put "CARING" into what she was bringing me. She didn't give a care. She even said it. After she said that, as she was walking away I said "READ THE TICKET!"

What happened was there was my missing extra crispy bacon on an OPEN-FACED burger, pickles on the side of the burger that I had ordered none, and my side of ranch was missing that our waitress actually could have brought out before my food came out to at least have gotten that right. We also had a waiter bring out our appetizer in this SAME dining experience that I had ordered 2 sides of ranch with it, which I was nice and said I ordered 2 sides of ranch, he was like "YOUR SERVER WILL GET THEM FOR YOU."

The waiter or that other waitress didn't say they were sorry for forgetting/messing up orders. They didn't work as a team to even read the tickets and compare them to the food. They didn't even try to fix the mistakes, our waitress fixed the ranches for the appetizer and the manager fixed my bacon, etc. situation on my entrée.

Do you see where *ANY* of these other servers "CARED" about what they were doing? They didn't make mistakes, they were lazy and they didn't care. They were selfish as well that it wasn't their table so they didn't care about their co-worker's tip. We tipped 8%. If you think about it, it was really deserved considering our waitress didn't bring ANY of the food out, so it's not like she did most of the work anyways. She could have easily prevented the condiments from being forgotten in both courses by bringing the ranches out ahead of time.

So remember when you say "mistakes", think about that A LOT of servers out there aren't making mistakes, they are WINGING IT like not writing down my order, not writing down I want a box, a bag, the check, containers for condiments, dessert, etc. They aren't even "TRYING" to not mess up. They are just lazy and don't care. Then they don't even say they are sorry. I DO NOT UNDERSTAND THAT? I couldn't fathom not apologizing to someone when I messed up like at the donut shop even when I didn't make tips like if I messed up a drive-thru order, I said I was sorry when I messed up even. I have a heart and I am a much harder worker than most workers are.

Springs1 said...

Moriah

"Have you ever in your life ever been a server?"

I don't need to considering I have proven servers and managers I know more about the menus and how to do the job BETTER than them.

"Because if you haven't, you OBVIOUSLY don't know what it's like to work as a server, let alone work in a restaurant."

Yes I do! You obviously don't know what it's like to be a customer with a lot of problems at your table.

"I guarantee you that if in the slightest chance in hell that you were ever hired as a server, you wouldn't make it past the first table, let alone be able to wait on 3-4 tables at once."

WHY? I am a VERY HARD, CARING WORKER!! YOU DO NOT KNOW ME. MY FIRST JOB AT A DONUT SHOP/DINER AS COUNTER HELP BACK IN 1998, I GOT A 35 CENT RAISE WITHIN JUST A MONTH AND A HALF. HOW MANY PEOPLE CAN SAY THAT, HUH?

"If you claim to have these problems 85% of the time when you go out to eat, have you ever stopped and thought that YOU were the problem?"

NO, I don't cause them to be lazy and uncaring. I am not the problem, *THEY* are!!

Springs1 said...

spAzzmatrOn

Another thing about what you are saying about mistakes:

A waiter once brought out our 2 entrées as well as another party's table of around 4 people I guess if I remember correctly. Anyway, this was our waiter that took our order. I didn't even order any modifications even. Anyway, I saw as he put the tray on the tray jack he didn't have his written order in his hands and comparing which table had what. He put in front of my husband fried shrimp w/ fries when he ordered crawfish au gratin with a baked potato. Turns out, our waiter admitted he grabbed the wrong plate from the kitchen, but we *SAW* he didn't ***************TRY****************** HIS BEST. That wasn't a mistake and I am willing to be he didn't compare his written orders to what he was bringing out in the first place when he left the kitchen even.

What pisses me off is the lack of caring and laziness. It's not a mistake. If I would have truly seen him compare his written order to which table had what item, THEN I would have felt he would have tried his best that it would have been a mistake, but it wasn't, it was a ************LACK OF EFFORT OF WINGING IT RATHER THAN TRYING**********!!

So TWO TIMES HE COULD HAVE CAUGHT HIS ERROR and didn't. It wasn't a mistake though. DO you understand that a mistake is unintentional? It's intentional not to try your best. I know he didn't intentionally give my husband the wrong food, but he intentionally didn't get his pad of paper out with the orders on it and compare it to the food to make sure "Table 3 for example ordered these 2 plates of food." It would have taken 5-10 seconds to notice which table had what that the fried shrimp with fries wasn't ours.

Do you understand WHY I am pissed? I am not pissed at mistakes. I am pissed at the NON-CARING, LAZY ASSHOLES out there that aren't willing to do the amount of ***WORK*** it takes to EARN THAT TIP to SHOW YOU ACTUALLY *CARE* about the customer's dining experience so they can care about your money at the end called a tip.

So don't tell me people make mistakes. I make mistakes too just as everyone else does, but I at least try. These people I have mentioned NONE of them tried their best. Even the waitress that didn't bring out our food in the scenario beforehand didn't try her best that she could have brought those ranches out ahead of time to avoid at least those from being messed up, but she didn't want to *EARN HER OWN TIP* and depended on others that weren't making a tip for something she could easily control and not willing I am pretty sure to pay those people that helped her out

BH said...

Wow you are such an angry individual...Please join our page at If You Can't Afford To Tip, You Can't Afford To Go Out And Eat! and share your feelings there! You are sure to get some feedback!

Springs1 said...

BH I don't have FB IDIOT!!

spAzzmatrOn said...

My goodness, yes... I can see that you are quite angry about the things that have happened to you while dining out, and I agree with you, to a point... It is unprofessional to not be organized enough to deliver the right entree to the right guest, whether I am the server for that table or not. It is unprofessional to not give a damn enough to make sure that all specifications with a guest's dinner are met, especially if you're writing everything down. As someone who has a great level of pride in the job I do and the experience I try 250% to bring to every guest who sits in my section, these things I feel make servers like me look bad. Have you ever spoken to a manager after an experience like you describe? This is proper protocol, not only to let the manager know that something was unsatisfactory so he can ensure it's not happening to anyone else on any given night, but to inform both manager and server why things were unsatisfactory and what they need to make sure to work on so history doesn't repeat itself. Most servers I have come across in my career carry themselves very professionally, work as an effective team, know they have to bust ass for the best tips, and, like me, would apologize up and down if there were so many errors. Not just from my professional standpoint, but from a human standpoint because I feel bad for making you wait for a correction to come out so you can enjoy your meal.
I have also learned in my 10 years to only auto-refill water...had one semi-regular tell me about her 'perfect balance' of sugar in her iced tea one time so I try to be much more conscientious when it comes to refills.
I guess I would only close by reiterating discussing any future restaurant issues with management...and don't patronize continuously bad establishments.
And try not to be so angry.

BH said...

Aw well maybe you should get one angry one! Man...someone needs to get laid. When you care this much about your food, you know you are a fat, lonely, pathetic soul. ;)

MissBee said...

You are just a fat stupid country hick. You probably complain about everything because you're just a miserable person. Good thing I will never have to wait on you since you can't afford my restaurant.

MissBee said...

She just cares about ranch and not wanting more water so her fat hippo ass can guzzle nothing but sugar. She's a greedy cunt.

MissBee said...

And ps- *****NO BITCH YOU AREN'T A NICE PETSON YOU'RE A WORTHLESS CUNT BITCH HAG*************

Springs1 said...

spAzzmatrOn
"It is unprofessional to not be organized enough to deliver the right entree to the right guest, whether I am the server for that table or not. It is unprofessional to not give a damn enough to make sure that all specifications with a guest's dinner are met, especially if you're writing everything down."

You don't get it, do you? It's not about professionalism, I could care less unless the server would be rude or something like that. It has to do with that they don't ****************GIVE A CARE**************** about what they are doing to other people hurting their feelings and time in their dining experiences. Now do you understand? It's all personal for me, EVERYTHING from the moment they come to my table, it's personal everything they do. It's not just a job to me. It's common courtesy and being nice like if they forget my ranch, 9 times out of 10, I will still tell them "thank you", but most will NOT say they are "sorry." It's about treating us like HUMAN BEINGS NOT LIKE DOGS. We are people and a lot of servers treat customers like they are an animal in the zoo or something like whatever they are handing you, WHO CARES, it's not their stuff so they don't give a damn.

"I try 250% to bring to every guest who sits in my section,"

That's great, I wish there were more servers like you, but it's rare more than a common place thing.

"Have you ever spoken to a manager after an experience like you describe?"

I did for the one that the waitress said "I'M NOT YOUR SERVER." He did tell me that he told her after this happened to read the ticket, but he didn't seem to sympathetic to the server being a bitch like she was to me. She shouldn't have brought out the food if she didn't want to "CARE" about what she was doing. Just let it sit under a heat lamp and have my server that is making the tip that might put a little more caring(some might not) into the service I feel. It's a messed up situation that other servers running each other's food at most of these chain restaurants, which this one I confirmed was(Santa Fe Cattle Co.) So that waitress wasn't getting a tip, so she didn't have any "INCENTIVE" to give a care, but what should be happening is that OUR WAITRESS should be giving part of her tip to the helpers that brought out my food, which just maybe they would have brought it out more correctly if they would have been PAID to. The problem is, a lot of servers are out for THEIR TIP ONLY, not to help out their co-worker's tip to work as a team, because honestly who suffered the most was us and our waitress. That other waitress didn't have anything taken away off of her tip, she wasn't getting tipped since she just ran the food to us.

I talked to the manager about the overcharge with the waitress that said "I don't add it up" and all he had to say was "NO ONE TELLS ME WHEN THEY DON'T GET CHARGED FOR SOMETHING." So you see, the attitude? When I worked at a donut shop/diner, we had to pay out of our paycheck if we were short over $2 or $3 leeway we had. So I don't understand that?

I have talked to other managers about times when I got the wrong food from another server and the manager was like "Well maybe the server put in the order wrong", which I said it's possible, but if he didn't, it's not the expeditor's fault and he said it was. It's impossible to be the expeditor's fault for a side of ranch not there, because my server can bring that out ahead of time. It's impossible for a wrong side dish to be the expeditor's fault unless the expeditor brings me my food with the ticket correct.

Continued next posts:

Springs1 said...

spAzzmatrOn

"This is proper protocol, not only to let the manager know that something was unsatisfactory so he can ensure it's not happening to anyone else on any given night, but to inform both manager and server why things were unsatisfactory and what they need to make sure to work on so history doesn't repeat itself."

A lot managers don't care. The problem is, they can't control the servers. That's the problem. They can't be there every second to make sure they are doing what they are supposed to be doing.

"Most servers I have come across in my career carry themselves very professionally, work as an effective team, know they have to bust ass for the best tips, and, like me, would apologize up and down if there were so many errors."

They should apologize for ANY and ***ALL****** ERRORS out of common courtesy, not for the tip, but for just being one human being to another.

"I have also learned in my 10 years to only auto-refill water...had one semi-regular tell me about her 'perfect balance' of sugar in her iced tea one time so I try to be much more conscientious when it comes to refills."

You shouldn't be autofilling anything. That's not up to you. WHY do you think it is, huh?

It's annoying when you have like 1/4 of your glass of water drank and a server comes around to pour interrupting your conversation for an almost FULL GLASS is SOOO RETARDED! I had this happen at Houston's before.

"I guess I would only close by reiterating discussing any future restaurant issues with management...and don't patronize continuously bad establishments."

If the managers are really bad, I don't go, but If I would put all of them in a category, I wouldn't go out, so it's only a couple or so I won't go back to.

"And try not to be so angry."

It's hard. Thanks for caring though, I appreciate it!!:)

Springs1 said...

BH
"you know you are a fat,"

NO, I am not even 100lbs even at 5'0" tall DUMMY. That must be *YOU* that's fat, huh and just are *****JEALOUS******, HUH?

Springs1 said...

MissBee
"You are just a fat stupid country hick."

NO, we live in a *CITY*, NOT a country STUPID IDIOT and I am not fat. I keep my weight at 98-99lbs at 5'0" tall, sometimes I go down to 97lbs even.

YOU are just *********JEALOUS AS ALL FUCK, AREN'T YOU BITCH that *******YOU******** are the one that is FAT, AREN'T YOU BITCH?

What does "weight" have to do with this, huh?

What does if someone lives in a country or a city have to do with this, huh?

"You probably complain about everything because you're just a miserable person."

No, I am a VERY NICE person unlike the likes of you. I am VERY HAPPY with my life.

"Good thing I will never have to wait on you since you can't afford my restaurant."

We can and just go out less often IDIOT!!

"so her fat hippo ass can guzzle nothing but sugar."

As I said, I am not fat. YOU ARE PROBABLY THE HIPPO, AREN'T YOU?

"She's a greedy cunt."

NO, you are!!

"*****NO BITCH YOU AREN'T A NICE PETSON YOU'RE A WORTHLESS CUNT BITCH HAG*************"

YES I AM BITCH!! YOU ARE A MEAN ASSHOLE!! You don't even know me, HOW WOULD YOU KNOW I AM NICE OR NOT? I am VERY NICE, VERY, VERY, VERY!!

MissBee said...

Lol, I AM SOOOO NICE VERY VERY VERY!!! It doesn't take much to piss you off!!! Fucking retard, lol. You're so stupid, and it's funny how you think you AREN'T a bitch. Then again, can anyone really be as stupid and trashy as you? No, I think you win! Biggest cunt ever!!!!! Too bad your mom didn't get paid that extra $5 to swallow your worthless ass.

Springs1 said...

MissBee

I guess you are fat, aren't you, huh?

"Fucking retard, lol. You're so stupid,"

HOW? I know more than most servers, even MANAGERS about how to do this job and the MENUS even, so that's not being stupid, that's being **********SMART********* YOU IDIOTIC IDIOT!!

" and it's funny how you think you AREN'T a bitch."

I treat people the 100% EXACT WAY THEY TREAT ME. So that means if they are mean, I will do it back, understand? If they are nice, I will be nice, understand? Heck, I have even been NICER to the servers than they are to me by saying "THANK YOU" when they forget my ranch even and they don't say they are sorry even.

SO I am actually NICER of a person than most servers are to me.

"Then again, can anyone really be as stupid and trashy as you?"

That's YOU considering you didn't answer the question ARE YOU FAT?

MissBee said...

Bitch, you go to fucking Chilis and Red Lobster. You eat frozen food. Most of it is just fake filler. Saying you :"know all about the menus" makes you look fat AND retarded. I work at a michelin 5 star restaurant. I HIGHLY doubt you even know what that means. I'll break it down for you- I make more money that you do in a month in ONE SHIFT. I sell $6,000 bottles of wine that I guarantee your hillbilly Cajun ass can't even pronounce. I pay more for my handbags than you do for your rent. You are just low class Louisiana trash. And good to know how small and tiny you are so that when someone, somewhere decides to beat your ass, it won't be too difficult. Even though we all know you're not a spinner. You're a McMansion.

Springs1 said...

"Saying you :"know all about the menus" makes you look fat AND retarded."

HOW? Because I can *******READ******** STUPID BITCH, HUH?

NO, that makes me LOOK A HELL OF A LOT SMARTER THAN THOSE SERVERS!!

You sure didn't answer, so I guess you are fat, aren't you?

MissBee said...

Oh wow, you can read! Well that's not saying much in a country where literacy is pretty much guaranteed, so GO YOU! I guess you have one thing to be proud of. All you can focus on is "OMG you ARE FAT!!" Really? That's all you can come up with? You have a 100,000 word essay about how you are so pissed you didn't get your extra sides of precious ranch. Seriously, you psycho bitch? Ever heard the term "First World Problems"? I don't even have ranch where I work. Ranch is for fat southern girls. Like you. You are aware that you live in the asshole of the United States. I bet Red Lobster is the best seafood you can afford. I will keep selling my $175 lobster. And driving around in my Tesla. Oh, you don't know what that is? Google it ;-) You CAN read, can't you?

Springs1 said...

MissBee
"I guess you have one thing to be proud of. All you can focus on is "OMG you ARE FAT!!" Really? That's all you can come up with?"

Obviously that you aren't answering the question PROVES you are and you are the one that mentioned "WEIGHT" to begin with IDIOT!! Weight has nothing to do with anything, but you mentioned it, I don't understand why?

"Seriously, you psycho bitch?"

HOW is it "PSYCHO" or being a "BITCH" to want your order correct, huh bitch? HOW is it "PSYCHO" or a "BITCH" to think your server will care about you if they want you to care about their tip, huh?

"Ranch is for fat southern girls. Like you."

No, ranch is for anyone that likes it. I am not fat. YOU ARE!

"I bet Red Lobster is the best seafood you can afford."

NO, but I feel it it some of the best TASTING seafood.

"I will keep selling my $175 lobster."

I don't eat lobster. I wouldn't want it if it was for free. I HATE LOBSTER!

"And driving around in my Tesla."

Again, this has NOTHING to do with servers and restaurants. I don't understand why you think because you are rich that has *ANY* bearing on me? I rather the non-fine dining restaurants because they have better food, bigger portions for your money worth, and MUCH BETTER PERSONALIZED SERVICE that I don't have to have water if I don't want it forced at my table wasting my time. I can get things how *I* personally want it at Chili's and Red Lobster type of restaurants. You are DUMB if you think EVERYONE loves fine dining.

MissBee said...

Better food and bigger portions? Wow, someone's greedy. Quantity is not better than quality. Then again, of course YOU don't know that.

BH said...

Oh, I'm sorry, apparently this has turned into a "I know you are but what am I" convo where you have nothing left of substance to say so you resort to name calling. Congrats! You have proven my point. Just a typical, bitter person with nothing to do with their time but bitch about food. Your life sounds miserable. Enjoy that. We are all laughing at you and using your bitterness for entertainment. :)

Jessica Bridgman said...

I just really can't understand why these are such big issues for you. Is it really necessary to call people stupid or ignorant? Mistakes happen. I'm sure you've made mistakes before? It's not the end of the world. Seriously, have some kids, or do something productive with your time. Volunteer somewhere so you can see the REAL issues in this country, instead of harping on your dining experiences. Honestly, I've never seen such privilege and excess from one person. You, my dear, need a reality check.

Dale said...

This has been a very interesting read... figured I would pitch in to. I have about 17 years experience working in several chains and a few mom and pop places and currently am a GM at a very popular Chinese Bistro (American brand) in the city of Dubai.

1: I would have said something along the lines of "oops, I will be right back," and grab the side of whatever it was. If I did ring it in, I would also coach and council my runner/expo team to read their tickets.

2: This could mean different things. My current brand actually drops off its "condiments" with the greet. It is an automatic brand standard, an essential part of our service strategy. Depending on the brand, or the condiments an allowance should be made. On the flip side, if someone said they did not want it... absolutely I would take it away.

3: You are right about this. Flatware should be either on the table at seating, dropped off by the host or done by the server. It is actually our primary way of seeing if a table has been greeted. Do we succeed 100% of the time, absolutely not. We do to much volume to hit every target, every time, just most of the time.

4: Read/Write/Repeat is a vital, and important tool to any server, even the ones who actually can remember. It helps instill confidence in your guest, as well as reducing the chance of something being done wrong.

5: Touchy subject here. Both of my recent brands actually say "you do not ask for refills on fountain drinks, you just bring it to them." Again, this is a brand standard, not always followed... but it is the standard that should be kept. The only exception I make for this is at the end of a meal, or with children.

6: A server running their own food has little in the way of excuse for running out the wrong ones. Other people you might have situations with table numbers getting mixed up, or a snafu in the expo window. This is why it is often suggested for servers to either run their own food, or be on hand when it is being dropped off. In a perfect world this would be awesome, but the ebb and flow of most busy stores prevents this from happening every time.

7: This often crops up with miscommunication, and honestly back when I was a server I hated running other people's food cause it always felt like I was having to fix mistakes. I know it wasn't always, just felt like it.

These days, as a manager I coach and hold accountable that you "own" the table until they don't need you anymore. This typically creates situations where servers avoid the expo window, but it does help when something does go wrong at the table and the server is not on hand to handle it. Of course, they also are instructed to come get me, so I can get the ball rolling on recovery. No matter how small of the issue, my managers are required to get involved with the table.

8: You are absolutely right on this point. A runner "owns" the table until the guest does not need them, or their server takes over. On the flip side... A1.. really. Ruins a good steak. As for refills, look up a few numbers for my post on that one. Refills are brand standard automatic for most big chains these days.

9: You are right about this too. In my experience it usually happens when servers start climbing into the expo window and disrupt what is going on. I even kicked the CEO of a company I worked for out of my window when I was an expo because he was disrupting me. Sadly, many restaurant employees throw on blinders and just 'grab and run'... in the long run it actually makes their job more difficult.

As for not bringing out the original sauce with the ranch. I can understand why the server wants to curtail waste, since most often a guest will not use the sauce that originally comes with it (same thing happens with lemon that is automatically brought out... kills me with my servers), but it does not excuse it. A dish should be completed before it goes to the tables.

continued...

Dale said...

10: You are absolutely right on this point. One of the reasons why today I virtually always do a visual spotcheck on the table when I print a check for one of my servers. I do not allow any excuses for this with my staff, it is their table, they own it. In their defense however, they can't really change prices unless they are using an archaic system, most of that stuff is programmed by their corporate offices these days.

11: You are absolutely right on this point. Never ask "Do you need change", just tell them you will be right back with it. Never short the guest either, even if it is just a cent. I may not have always given back exact change, but it was always in favor of the guest (at least in the US, over here in the UAE their denominations are weird and you get shorted all the time by a few Fils).

12: Again you are right about this... and it was actually one of my more "common" (still did not happen to often) mistakes. I always played it off as a joke to the guest, and it never blew up on me. It usually was just me getting drinks for multiple tables and mixing it up in my head. I always got their drink to them as fast as I could as a priority.

13: 2-3 minutes on fountain beverages is pretty much the industry standard. You are right about getting out those before your cocktails/bar drinks. I typically used to bring out water (again, back in the US... they charge for water here in the UAE) when someone ordered a cocktail. It was a subtle hint for them to drink something else while enjoying their drinks (no server wants to get fined for overserving, or be prosecuted for getting someone drunk).

14. Most chain restaurants do not want their servers to ask if the guest wants lemon. They typically do to save themselves time, but virtually everyone will say yes, and many will not use the lemons which must be thrown away as soon as they touch the table.

From a cost standpoint, produce is the #1 killer in food cost in most restaurants, and giving out free lemons that are just wasted is only a waste of money.

But, it a guest wants it, bring it out. Most states actually require the lemon to be on the side these days anyway since they are supposed to either use gloves or tongs to handle the fruit anyway.

15. Assumptions are dangerous, as they risk leaving you open to making mistakes, and I agree that communication is important.

In reality, in my experience communication can solve about 85% of the problems in the store simply by informing the guest.

As for refills, I already talked about that. The rest is a failure to communicate on the timing of dishes. Something the servers should have had a better handle on, but again there might have been circumstances that were out of their control. Most servers rarely own up to said mistakes to guests, so we may never know.

While no two people are alike, the longer you spend in the industry the easier it is to start to put people into certain demographics. Where I work, if I see Chinese guests, I can almost always guess that they will complain our chinese food is to salty. If they are Russian, they will be culturally standoffish and when I ask how everything is they will look like they are going to stab me (never fails on that one). Arabs kinda blow you off, Indians will either love it, complain or oddly enough both.

The key of it is to never let those expectations and assumptions guide how you take care of your guests. I treat those Russian with the same respect that I would my fellow Americans, I smile and ask the Arabs how their shrimp is.. I apologize to the Chinese and offer to remake their food.

I am thankful when I see Americans come into my store, cause I know I will have an easier time handling them, but I still provide the same service to everyone that comes through my door.

And man... do I miss American guests and American complaints.

Continued...

Dale said...

Your final sentence rang true to me in a few different ways. "If they make the time, they will have time".

Guests are under the illusion that they are the ones in control of their dining experience, and that is very wrong. Servers who lose control of this fact are the ones that typically give mediocre service.

While your goal as the server is to wait on the guest, and now have them wait on you, it is the server that is in control of when the guest gets their food, gets their drinks, their check, their dessert. If the server stays mindful of what is going on in the sections, hits the right pressure points and sets up a system to follow your steps of service it simply becomes, wash, rinse, repeat over and over again.

While I can read and understand your concerns in this post, and actually sympathize for what I can read from your perspective I still read this with a bit of a grain of salt.

If this "bad service" truly encompasses 85% of your dining experience only three things can be happening.

1: Your standards are exceedingly high for the type of restaurant you are dining in.

They each have their own brand standards they follow that sets them apart from their competition. Some of your concerns could easily be that.

2: You are exaggerating. This is a running joke in retail and food service, as the guests sense of time is far skewed compared to what it really is. Any of these servers who have commented has had the "I have been waiting an hour for my food!" When in reality its been like 15 minutes.

I had a guest once ask me to get him a table, and he felt he was over his quote time for the wait list. I confirmed the time he had his name taken (it had been 10 minutes, he still had 5-10 minutes left on his estimate) but asked him to follow me up to the host desk to see if I could help him out. That 9 second walk took in the guests mind 15 minutes, as he then said he had been waiting for 25 minutes for his table.

Its why I make my hosts write down the time they take a name, they page/call and when they seat, to put those people in their place.

3: The place you live in has the absolute worst restaurant staff that the world has ever known... which is most likely the fault the employers for not fostering a environment that builds a sense of ownership.

Not saying that the third reason is the one I think it is, but you can always tell when a restaurant is poorly managed. Not just ticket times, or seating times (cause turning and burning is a decent way to make money if you have the stomach for it), but by the general attitude of the staff.

Well, thanks for reading.

I will consider this a social experiment.

Springs1 said...

Jessica Bridgman
"I just really can't understand why these are such big issues for you. Is it really necessary to call people stupid or ignorant? Mistakes happen. I'm sure you've made mistakes before? It's not the end of the world."

You don't seem to get it, DO YOU?

Most of the time, it's not mistakes, it's LAZINESS AND BEING UNCARING.

Here's some *REAL* examples:

One time, a waiter that wasn't our waitress ran our appetizer without the 2 ranches I ordered and he said "Your server will get that for you", NO APOLOGY OR ANYTHING. For one thing, my server could have brought something like that out AHEAD OF TIME making *HER* responsible for earning her OWN TIP. I bet the waiter didn't read the ticket, because he wasn't getting PAID from our TIP TO read the ticket. It wasn't his table, I don't blame him, although he could have said he was SORRY which doesn't cost any money though. Then when it was time for our entrées, another server that wasn't our server(another waitress) brought out my OPEN-FACED burger without my extra crispy bacon, pickles on the side of the plate(I ordered no pickles), and without a side of ranch. I doubt our waitress messed up that much putting in my order that she missed all of those things, especially the bacon part. I was soooo pissed that I could tell since there were sooo many DUH mistakes since I could even see it on the tray even, I actually told this waitress that wasn't our waitress in a not-so-nice way what was wrong with the food. She says "I'M NOT YOUR SERVER!" Obviously, that PROVES 100% she didn't read the ticket, so as she left, I said "READ THE TICKET." The reason why I lost my cool, I am SICK of LAZY, UNCARING servers like that, SICK OF IT, SICK OF IT!! Can't people *CARE* about you just as a "PERSON?" It's not "MY" fault they aren't sharing the tips at that restaurant with the servers that ran the food to us that this restaurant's way of doing things is that they have other servers running each other's food.

My point is, do you feel that those were "MISTAKES", huh?

NO, NONE OF THEM WERE, because both servers admitted they didn't read the tickets, because if they did, the waiter would have not missed 2 ITEMS, maybe one, but 2 on ONE PLATE, NO WAY, I don't believe that for a moment assuming our server put the order in right, but the fact that that waiter put it on our server PROVES he was lazy, because otherwise, he would have *OFFERED* refills, to fix mistakes, etc., basically worked as a team member instead of "I AM OUT FOR MY TIPS FROM MY TABLE'S ONLY" ATTITUDE!

That other waitress would have said "It wasn't on the ticket" if she wanted to defend herself if she would have read the ticket, she didn't. She said "I'M NOT YOUR SERVER" meaning she didn't give a FLYING FUCK about WTF she was BRINGING TO MY TABLE. How do you think the kitchen staff knows what I ordered? THERE'S A FUCKING TICKET(which at this restaurant there were physical tickets at that time anyway), which some places have a computer screen to look at the orders.

We had a waiter once admitted he grabbed the wrong entrée from the kitchen. It was just me and my husband. Also, we *SAW* he had other entrées for another table on the tray on top the tray jack that he didn't ONCE get his pad of paper out to see WHICH ENTRÉE WENT WITH WHICH TABLE!! So 2 times he could have caught his mistake, but didn't *****TRY HIS BEST AS HE SHOULD HAVE, because that's HIS JOB**!!

He brought my husband fried shrimp w/fries when he ordered crawfish au gratin w/baked potato. Those items look NOTHING A LIKE, but yet THAT WAITER WAS TOO LAZY AND UNCARING TO VERIFY *WHAT* HE WAS BRINGING US!!

In just these 2, I have PLENTY MORE REAL LIFE LAZY AND UNCARING STORIES, IN BOTH SITUATIONS, NOBODY REALLY TRIED THEIR BEST AND NONE OF THEM WERE MISTAKES.

Continued next posts:

Springs1 said...

Jessica Bridgman

Do you understand that a mistake is when you *TRY* your best, NOT when you don't care about what you are doing, huh?

A mistake is unintentional, which not verifying WTF is your hands ***********************IS**************************** VERY MUCH INTENTIONAL, UNDERSTAND?

NOT READING THE TICKETS, NOT REREADING THE WRITTEN ORDER, ETC., IS VERY MUCH NOT A MISTAKE!!

It's kind of like if I have a grocery list and not read it before I leave the store and just WING IT, well that may leave me with something I forgot or getting the wrong item. If I did that, it wouldn't be a mistake I forgot something or got the wrong item, it would be because of pure laziness and being uncaring about what I was doing.

A mistake is when you *TRY* your best.

So do you understand now what really bothers me?

It doesn't bother me a real mistake, it bothers me when NOBODY GIVES A DAMN ABOUT YOU, BUT THEN THEY WANT YOUR MONEY OR THAT IN THE FIRST STORY I SAID ABOVE, THAT WAITRESS SHOULD BE SHARING HER TIP WITH HER HELPERS. This way, they'd have a *REAL REASON* an *INCENTIVE* to *CARE* about WHAT THEY WERE BRINGING US.

What bothers me is NO CARING, but then even those other servers that weren't our servers wouldn't want their food wrong when they are a customer when it's something BLANTLY OBVIOUS to the eyes and they know it that they would want someone to actually***************CARE***************** about them as ONE HUMAN BEING TO ANOTHER.

I couldn't imagine being so lazy, selfish, self-absorbed, and unfeeling in the heart to not *CARE* about *(WHAT)* I was doing.

I also couldn't fathom saying "I'M NOT YOUR SERVER", because I would have said I was "SO SORRY" to the customer even if they would have bitched me out, because I would have deserved it for not **********TRYING************* MY BEST BY BEING LAZY AND UNCARING!!

NOW do you understand it's not about mistakes, but about people being UNCARING, especially the servers that *ARE* getting a tip. They want your money, but don't want to ************WORK*********** FOR IT to show they*******CARE******* about you just as *EQUALLY* as they want to be cared about in the tip.

I just couldn't believe that waitress said that to me "I'M NOT YOUR SERVER!" If I were a manager, I would have FIRED HER ASS THEN AND THERE, THAT'S IT!! NO REASON TO BE A BITCH TO A CUSTOMER.

The reason why I was, as I said, was because she was being an UNCARING, SELFISH, and EXTREMELY LAZY ASS BITCH to bring out food with 3 DUH mistakes like that without verifying ANYTHING on the plate. WHAT KIND OF HUMAN BEING IS THAT? I don't get it???

"Seriously, have some kids, or do something productive with your time. Volunteer somewhere so you can see the REAL issues in this country, instead of harping on your dining experiences"

These *ARE* ********REAL ISSUES********** and for you to say that is *******************SOOOOOOOO UNCARING*************** OF YOU!! WHAT A MEAN BITCH YOU ARE TO SAY THAT!!

I am not even registered to vote. I don't care about politics. I don't want to get fat, so NO, I won't have kids, NO THANK YOU!! I also like to have time for *ME* and I don't want that crap responsibly shit. I want my sleep. I want to be able to do what *I* want when *I* want to do it. Having kids also cost money as well I don't have.

Volunteering cost money. I work 40hrs a week to MAKE MONEY.

"Honestly, I've never seen such privilege and excess from one person."

I have never seen such IGNORANCE from one person that doesn't understand that it's not mistakes, I make mistakes too, it's the LACK OF *************EFFORT************* AND ***********************LACK OF CARING************** THAT BOTHERS ME, UNDERSTAND?

I don't understand how a waitress could leave the kitchen and not ************CARE************* about as if it was *HER* food would she want to get treated like that, understand?

Continued next posts:

Springs1 said...

Jessica Bridgman
IT'S ALL ABOUT THAT NO ONE CARES ABOUT YOU, but THEN THEY DON'T WANT TO BE BITCHED AT, WELL GEE, OBVIOUSLY, IF SHE WOULD HAVE READ THE TICKET, MOST LIKELY SHE WOULDN'T HAVE FUCKED UP ALL OF THAT. Maybe she would have missed one thing, but NOT THREE and you know it. As I said, by her saying that she *****ADMITTED******* she didn't read the ticket. She would have said "It wasn't on the ticket" to me instead of "I'M NOT YOUR SERVER" to act like she was defending herself when there is NOT DEFENSE for OBVIOUS mistakes like that on a plate except for if the order was put in wrong, which I don't see there was a way that our waitress put in all 3 things wrong, NO, I SERIOUSLY doubt that, but even though, that other waitress *******ADMITTED********** she didn't read the ticket by saying that, so it doesn't matter, does it? Even if all 3 items were put in wrong on the order, that waitress wouldn't have known it because she didn't read the ticket to say "I'M NOT YOUR SERVER" to my face. What an UNCARING PIECE OF SHIT that waitress was. I am serious, I don't and can't fathom being SOOOO UNCARING about another human being?????? Tip or no tip, I didn't even treat my customers that way in drive-thru when I worked at a donut shop/diner back between 1998-2002 off and on a little over 2yrs worth. I said I was sorry when I messed up and I *CARED* if their orders were right or not FOR *******NO************ TIP EVEN. From one human being to another caring. THAT IS WHAT IS THE MAIN ISSUE OF ALL IS THAT!!

So you are dumb if you don't understand why it's not mistakes. I can't believe I have to actually explain why. Of course, I know why, because you are an UNCARING BITCH TO for saying "REAL" ISSUES aren't mine, FUCK YOU!! THEY ARE VERY REAL TO MY HEART. VERY, VERY, VERY, VERY, VERY!! That waitress that said "I'M NOT YOUR SERVER" was in 2010. That's how long it STILL, YES, ********STILL PISSES ME THE FUCK OFF AND HURTS MY FEELINGS********!!


**** I don't get how people can be SOOOO GOD DAMN UNFEELING ABOUT OTHER HUMAN BEINGS????*****

Springs1 said...

Dale
"2: This could mean different things. My current brand actually drops off its "condiments" with the greet. It is an automatic brand standard, an essential part of our service strategy."

You shouldn't be doing that, because it's not "YOUR" MONEY ******PAYING FOR THE TIME THERE CALLED SERVICE WITH A TIP****!

If you want it your way, *****YOU GO AHEAD AND PAY THAT TIP*******, UNDERSTAND CONTROL PERSON, HUH?

I don't want for example a server to waste my time bringing me ketchup. If it's on the table already, that's not part of my service since it didn't alter my time there since it was put on the table wayyyy BEFORE I arrived, but if the server is wasting time bringing and taking off a tray things I do NOT LIKE, it's wasting **********MY TIP MONEY**********, UNDERSTAND that they are taking up my time wasting it if I don't want it?

"On the flip side, if someone said they did not want it... absolutely I would take it away."

You shouldn't have to waste time bringing it. You are wasting time for EVERYONE!

"Both of my recent brands actually say "you do not ask for refills on fountain drinks, you just bring it to them." Again, this is a brand standard, not always followed... but it is the standard that should be kept. The only exception I make for this is at the end of a meal, or with children."

NO, CONTROL FREAK, YOU ARE *NOT* SUPPOSED TO BE DECIDING I WANT ANOTHER REFILL. I have sent servers back before, because they got me something I didn't want. They wasted my time, their time, and other people's time as well.

You should ask that at the greeting "Would you all like refills without being asked throughout your service", instead of wasting time bringing and taking away unwanted condiments.

"On the flip side... A1.. really. Ruins a good steak."

While I agree since I am not an A-1 fan as far as MY taste goes, you can't speak for everyone. It's ********NOT YOUR PLACE*********, so if that person wants to drown their steak in A-1, that's OK, that's not your decision.

That's why service should always be ***INDIVIDUALIZED* rather than go by majority. Don't bring ketchup if you don't have in on your table. I HATE ketchup for example.

"As for refills, look up a few numbers for my post on that one. Refills are brand standard automatic for most big chains these days."

Then WHY most servers don't do it, huh?

It shouldn't be. You should be able to say what *YOU* want for *YOUR* MONEY called a tip. If you want it "YOUR" way, ****YOU PAY MY TIP NEXT TIME, HUH?**

"As for not bringing out the original sauce with the ranch. I can understand why the server wants to curtail waste, since most often a guest will not use the sauce that originally comes with it (same thing happens with lemon that is automatically brought out... kills me with my servers), but it does not excuse it. A dish should be completed before it goes to the tables."

But in my example, I was ****PAYING FOR THE RANCH IDIOT********, UNLIKE LEMON that isn't on the menu that I am paying for, understand?

"14. Most chain restaurants do not want their servers to ask if the guest wants lemon."

What kind of UNCARING SERVICE DO YOU HAVE, HUH?

"From a cost standpoint, produce is the #1 killer in food cost in most restaurants, and giving out free lemons that are just wasted is only a waste of money."

Then start charging more then.

"As for refills, I already talked about that."

You are 100% WRONG about it. It's not *YOU* *****PAYING THE TIP*******, so you have NO RIGHT TO TELL ME I WANT A REFILL OR NOT!!

Take your OWN ADVICE: "Assumptions are dangerous," IDIOT HYPOCRITE WITH THIS ISSUE!!

I am very thankful you agree with the other things though that you did agree with.






Dale said...

And my social experiment was a success. I was nothing but respectful in my post, answering the questions from a purely professional standpoint, and what did I get.

Insults.

Thank you for answering my questions on why you get such bad service.

Now to answer your questions

If you are personally insulted by a brand standard of a restaurant. Don't go to it. You are a single person out of the thee million guests that walked through my doors last year, and the only one who complained about these things.

I can afford to lose your business, and enough people ask why they did not get their condiments when they are not dropped off before the food (at my last count 7/10 tables) that I would rather lose 1 angry customer who does not understand how our service works, than the hundreds or thousands of guests who understand that.

Control...

You are not in control of your experience. They are. It is hilarious because every time a guest jumps up and starts making waves like you keep talking about in reality they are only damaging both their service and the experience of somebody else in the restaurant.

These standards and steps of service exist as a guideline for taking care of the guest. To make it as efficient as possible so we can turn our tables to make money. From the three table industry standard in most mainstream restaurant, to the brand specific steps of service they are all studied in corporate offices (at least in the big chains) with menu groups and actual sponsored studies by control groups to determine what the best style of service is for the industry.

If you don't like this. Stay away from the big brands, find a small local store that you can directly speak to the owners and they can make an impact. I am willing to bet money that they will look into it and apologize but nothing would change.

Refills...

You should really calm down about this lady. Most servers do not automatically bring them out because they are trying to streamline their work to be more efficient. They think like you do, if a guest wants a refill, they will ask. Or they just don't want to deal with people like you.

This is not a typical brand standard anymore. These standards are created by guys who haven't worked in a store for a long time, that usually create plans based off studies of the majority... again, I would rather lose one customer who is angry they got an automatic refill than see one guest raise their glass and shake the ice looking for one. And from the dozens if not hundreds of guests I personally ask about this issue they agree with me.

Lemons...

I would rather deal with a guest asking why I did not bring out lemons automatically than lose my bonus due to food cost, or getting disciplined by senior management. As for charging for condiments and lemons. That is a sure sign of a business that is hurting on their Cost of Sales, that they do not have enough capital and volume to recoup these products.

I would also rather explain to the one guest why I did not automatically bring out lemon, and why we did not ask than have to explain to every other guest why they now are charged with lemon. You might be cool with it, but most people don't want to have their experience damage because the brand's standards do not match up with one lady who is very vocal in our complaints.

You would have hated me as a server. Your condiments would have hit the table when I first said hello to you, and a personalized sauce would have been mixed for you and explained before any food touched the table. If you used all your ranch I would have brought another one without you asking. Need more lettuce, BAM on your table. If you pounded down your diet before I could complete another task, I would have two on your table when I came back. Dessert would be offered when the first person was done eating. Dessert would be asked again just to be sure with a little joke and if no, a check would have dropped with the words, "If you change your mind, let me know."

Continued....

Dale said...

“I am here to wait on you, you do not wait on me”

And you know what... I made alot of money as a server. My knowledge and execution of service standards put me from Server to General Manager of a 10 million dollar a year store in less than 3 years.

My store (my brand), which if you really want to name to has recently won two awards in the city of Dubai as well as the country of the United Arab Emirates as the best casual dining concept in the nation.

Back home in the US my company consistently wars with a certain Cake Factory as the best casual dining restaurant in the United States as well.

I know service... I am good at it. As a server and a trainer I specialized in anticipating a guest. My motto was, "if a guest asks for it, you did your job wrong." I had a pretty damn good success rate on "reading the guests" through my greet to suggest dishes they would enjoy.

That is our "Service Standard" we are order creators, not order takers. In the total of five years I have worked for my company taking care of hundreds of thousands of people, twice have I suggested and ordered dishes for people they did not enjoy. Twice. And they smiled when they left, cause I took care of them, got them what they would enjoy, I would go through the entire menu until we found something. Followed up, and communicated their desires and decisions to tailor their experience as best as I could through the standards of my company.

Am I every server?.. no. Most just do it to pay for college, or because they can't use their degrees to get that "real job" (I hate that term), but once in a while you find guys and gals like me, professionals in the business that really make a difference, people that make the service industry their career and passion.

I live and work in a country that lives by a far stricter rule of control than than the US. In many ways they believe in a lot of the same things you have been yammering on about in your novel sized rants.

The funny thing... when I explain the service standards to them, make the one or two exceptions to them that are culturally required, they thank me and say its the best service in the country. People drive from different emirates and countries (I have regular guests from Bahrain and Saudi Arabia that make the trip) just to sit down and dine in my store.

Why do they do it? Cause I train and enforce my brand specifics, tailored to the majority of guests.

Your entire sense of entightlement sounds like it stems from you being better than the people who are serving you. Probably another reason why you get such bad service. Servers spend their entire professional careers dealing with people, and those who are really good at it, know when they see angry, mean and frustrating people. They do what they can to avoid those guests, and do the bare minimum to take care of them, because they know there will be another table after that one.

I really hate to say this lady. You are not better than they are. You have many expectations, we have two. Sit down when we get you a table and eat.

If you feel this strongly about how a restaurant should be ran. Open up your own. I promise you, you would change your feelings within a year. (and I am not talking about counter service, I mean an actual table service restaurant.)

Our strategy for dealing with guests like you.

"Feed them and get them out."

Life is to short to sweat food.

Springs1 said...

Dale
"I can afford to lose your business, and enough people ask why they did not get their condiments when they are not dropped off before the food (at my last count 7/10 tables) that I would rather lose 1 angry customer who does not understand how our service works,."

So you say that, but then you say this:

"I would rather deal with a guest asking why I did not bring out lemons automatically than lose my bonus due to food cost, "

HUGE, HUGE, HUGE CONTRADICTION DON'T YA THINK???

Food cost is food cost. WHY NOT JUST MAKE THE SERVER**************************ASK***************ONE SIMPLE QUESTION, HUH?

"Would you like an arrangement of condiments?"

Understand what I am saying?

If they say "NO", then you will know you won't waste your time.

" As for charging for condiments and lemons. That is a sure sign of a business that is hurting on their Cost of Sales"

If that were the case, WHY HOOTERS is ALWAYS PACKED AND THEY HAVE ALWAYS CHARGED FOR RANCH FOR EXAMPLE, HUH? They sure ain't hurting for business.

"I would also rather explain to the one guest why I did not automatically bring out lemon, and why we did not ask than have to explain to every other guest why they now are charged with lemon."

Asking should be the key to success. If you are worried about pinching pennies, then you will lose customers. Put that cost of lemon INTO the cost of the tea since MOST people do drink lemon with tea. I don't, but most people do in general.

"Your condiments would have hit the table when I first said hello to you, and a personalized sauce would have been mixed for you and explained before any food touched the table."

ALL I ask is that you *ASK* PERMISSION *******BEFORE******** putting in on our table. WHY can't you *ASK* a question considering *YOU* ARE NOT *PAYING* FOR THE SERVICE, HUH?

WHY do you want control over SOMEONE ELSE'S money, huh?

"If you used all your ranch I would have brought another one without you asking."

Then you complain about food cost with lemons(RANCH, MAYO, ETC. AREN'T CHEAP I'VE GOT NEWS FOR YOU BUDDY). I DON'T GET THAT???

" Dessert would be offered when the first person was done eating."

Now that's ***RUSHING******* THE SLOWER EATERS. This isn't a race here.

Just ask if they would like *ANYTHING* ELSE. Don't make the slower eaters feel bad JERK!!

"They think like you do, if a guest wants a refill, they will ask."

NO, servers should be ********************OFFERING********************* REFILLS AND NOT MAKE THE CUSTOMER ASK FOR ONE IDIOT!! Sure sometimes it may happen where a customer will have to ask, but in general, the *SERVER* should be offering refills.

"that usually create plans based off studies of the majority... again, I would rather lose one customer who is angry they got an automatic refill than see one guest raise their glass and shake the ice looking for one."

That isn't going to not make customers not need refills. ASKING -There is NOTHING WRONG WITH *ASKING* if the customers want this type of service or not. You complained about "FOOD COST WITH LEMONS", but then you do this??? I DON'T GET THIS CONTRADICTORY ATTITUDE. You can risk wasting money on condiments and refills, but not on "lemons", WTF???

WHY NOT ASK ABOUT ***ALL*** ITEMS SO **********************NONE********* GO TO WASTE, HUH?

"You are not in control of your experience. They are."

I SURE AM, it's called a TIP IDIOT THAT *****I********* PAY. WHEN *YOU* PAY MY TIP, ***THEN*** YOU CAN HAVE THAT CONTROL, OK?

""if a guest asks for it, you did your job wrong.""

NO, you NO ONE CAN READ MINDS. This isn't true.

"we are order creators, not order takers."

NO, you don't create my order, you take my order. I TELL YOU A SET OF ***********INSTRUCTIONS********* BECAUSE I AM THE BOSS OF THE TIP MONEY YOU WANT AT THE END IF YOU WERE MY SERVER.

Continued next posts:

Springs1 said...

Dale
"Your entire sense of entightlement sounds like it stems from you being better than the people who are serving you."

When servers don't say they are sorry for their mistakes, YES, THAT makes me better than them, when they don't try their best, THAT makes me better than them, when they don't feel bad for stealing, THAT makes me better than them, when they don't care about their customer, THAT makes me better than them, and when I know MORE THAN THEM ABOUT THE MENU, THAT MAKES ME BETTER THAN THEM!!

I have EVERY RIGHT to be entitled, because ************I************************** AM THE PERSON PAYING THE TIP HERE TO GET THE SERVICE HOW **********I********** PERSONALLY WANT IT LIKE A KING OR QUEEN WOULD. GET WHAT I AM SAYING, MY MONEY RULES MY SERVER!!

No manager rules my service, NO server rules my service. NOT if they want my money and not if the manager wants my business. They will do it *MY* WAY for MY MONEY.

When you want your customers to have control, THEN you will have much more business.

"Probably another reason why you get such bad service."

NO, NOT AT ALL. I don't make them not try their best and you know it.

"You have many expectations"

Mine should be met to the best of the server's abilities since that server wants *MY* MONEY at the end called a tip.

"I promise you, you would change your feelings within a year"

NO, I wouldn't feel differently as a customer. WHY would I? Everyone likes things differently so I would and couldn't FATHOM CONTROLLING ANYONE'S MONEY.

""Feed them and get them out."

That sounds so uncaring and selfish. See, I have a heart, you don't.

"I am good at it."

No, you aren't if the customer sends something back. YOU WASTED TIME, UNDERSTAND AND PRODUCTS OF THE COMPANY TO BOOT!!

Springs1 said...

typo
"Everyone likes things differently so I would"

I meant wouldn't. Sorry.

Plain Jane said...

Let me preface this message by saying I work at a national fast food chain (one of the big burger boys). Sometimes I have really good days, but sometimes my job really sucks. I'm sure everyone's job, no matter how important or trivial, is like that. When I come home from a particularly bad day, I like to find various Springs1 rants around the net and thank the Lord Almighty that I have never had a customer as bad as her. The day I do, will be the day I kick her unhinged ass out of my store. And honestly, I am a good enough employee that I doubt I would be fired or even reprimanded.

I'm also grateful that I make actual minimum wage, and don't have to depend on the "generosity" of people like Springs1 to make up the rest of my paycheck. This doesn't mean I don't work as hard; in fact, I work harder than many of my coworkers to prove to my manager that I want and deserve hours.

Believe me, I like my customers. I really do. They are the reason I have a job. I am always friendly, helpful, and I try to do things as fast as I can without making mistakes. When a mistake is made, I correct it immediately and usually offer additional compensation. I want my customers to come back. And most of them appreciate the service and effort I give.

That doesn't give anyone the right to treat me or my coworkers like garbage. No one is "better" than any of us, especially someone with as many problems as Springs1 clearly has. I never accept being treated like I'm not a human, and I always politely say something if I feel uncomfortable or threatened. Usually the person realizes what an asshole they're being and they calm down. It doesn't happen very often, and I am thankful for that.

Thankfully Springs1 probably doesn't deign to come to fast food with the rest of the common folk. She's too busy making waiter's lives hell at Red Lobster, Outback, etc. Notice how she never talks about eating at more expensive chains like Morton's, Ruth's Chris. Two reasons for that: She's the epitome of trash, and even though she really doesn't have a lot of money she likes to act like she does and can only do that at cheap chains. And she would be laughed out of the door at an upscale restaurant for throwing a fit about ranch dressing/waiters bringing water/the angle of the sun/whatever the hell else Springs1 bitches about.

I know she reads this blog constantly, waiting for people to fight with (does she even work?) so I'll probably have a response in a few days, where she'll pick apart my post and try to refute everything I've said. But I'm pretty sure it's clear just from our writing styles who is the sane, normal person here.

And to everyone reading, including Springs1: Always remember everyone is just trying to get by. Service workers are not robots, and sometimes they make mistakes and have bad days like everyone else. Before you get angry or rude with someone, ask yourself how you'd feel if you were on the receiving end of that. A little empathy goes a long way.

Springs1 said...

Plain Jane
"thank the Lord Almighty that I have never had a customer as bad as her."

Why do you see me as a "BAD" customer, huh? Is it because you are TOO LAZY TO DO THE AMOUNT OF *WORK* it takes to serve me, huh?

"When a mistake is made, I correct it immediately and usually offer additional compensation."

Do you apologize? That's the one thing I find no matter how nice you try to be to servers, they don't say they are sorry about mistakes. Foe example, it was just me and my husband, this one time OUR waitress(NOT ANY OTHER SERVER OR FOOD RUNNER, *OUR* WAITRESS THAT TOOK OUR ORDER) forgot my husband's baked potato. He politely told her that he had ordered a baked potato and instead of saying she was sorry IMMEDIATELY as ANY *DECENT* human being would, NO, she reads the ticket on the tray and leaves without ONE WORD. Then eventually comes back with it, NO APOLOGY. LOTS of servers are like that, UNCARING BITCHES!

So I want to know, do you just offer something else or do you actually say you are sorry? A simple sorry goes a LONNNNNGGGG WAY!

If I would have been that waitress, I would have said "I'M SO SORRY ABOUT THAT." I would not have even taken up my customer's time to read the ticket. I would have done it in the kitchen rather than being at their table staring at a ticket. I would have said I was so sorry even when I would have brought it back and asked the manager to comp it. NO, comp was given either nor an apology from our waitress.

"That doesn't give anyone the right to treat me or my coworkers like garbage."

I don't treat anyone like garbage. WHERE THE HELL ARE YOU GETTING THAT FROM, HUH?

"No one is "better" than any of us,"

Actually we are if we are harder workers. I mean think about it, I consider myself better if I read the menu and the server didn't, so they I have to do their job FOR THEM by pointing out the menu to them which I have had to do SEVERAL TIMES even to MANAGERS even. It's not mistakes if the servers don't *TRY* to do their job.

Also, another thing like not writing orders/request down, I mean if you don't try and I would be willing to try my best, I am a much harder, better worker and PERSON that I am *CARING* about other people besides myself to TRY my best to remember what the customer asked for.

"never talks about eating at more expensive chains like Morton's, Ruth's Chris."

We did go to Ruth's Chris this year actually with my husband's family. The service wasn't all that great. The waitress forgot my refill. She also didn't get as I said. I asked for blueberries for my cheesecake, she brings me blueberry sauce. I DIDN'T *ORDER* SAUCE THE DUMBASS IDIOT! If someone orders blueberries, they want what you would go in the store and buy, NOT MASHED UP ones which is sauce. That's not what I ordered.

"bringing water/"

Funny you mentioned that and Ruth's Chris because the water girl ****ASKED****** if we wanted water rather than assuming by ordering for us, she didn't order for us. SHE ACTUALLY *ASKED*, I WAS SHOCKED!

Continued next posts:

Springs1 said...

Plain Jane
"And she would be laughed out of the door at an upscale restaurant for throwing a fit about ranch dressing"

No, I asked for ranch to dip the bread in at Ruth's Chris and other fine dining restaurants we have gone to. We don't do it very often, because it is more expensive.

We have gone to much more expensive restaurant called BR Prime in Beau Rivage back in 2010 and the cheapest steak was $89 at the time. Our bill with the $89 bottle of wine was $293 for just me and my husband.

The service was TERRIBLE. Our waiter forgot my margarita from the bar and he didn't say he was sorry. No comp either was given. I waited 8-10 minutes for ONE FREAKIN COKE and even the refill took that long. I have had MUCH BETTER service at the chain restaurants at times.

Upscale restaurant doesn't mean the server is going to work hard and be nice. The prices of things mean NOTHING to the service as you can tell with our experiences.

" She's the epitome of trash,"

Doesn't mean I am trash. It means I rather eat chili cheese fries than have a steak for example. I just like that type of food better. Sure, was the steak at Ruth's Chris awesome, yes, it was honestly the best steak I have ever had, but $41 for our steak was a bit pricy and honestly I don't want to eat steak all the time. I like regular food like burgers, sandwiches, etc.

Just to say, sure we can afford to go to those places if we wanted to and just not go out as often to the chains, but WHY do that? I mean, I'd rather have more experiences than less experiences just to shit it out. Seriously, that BR Prime place the food was awful, the prices were outrageous, and most importantly, the service was really awful for an upscale restaurant like that.

"waiting for people to fight with"

No, I wait for people to write on my blogs and some people agree with me.

"Always remember everyone is just trying to get by."

If that was the case, they'd work HARD instead of be lazy like most workers are.

Continued next posts:

Springs1 said...

Plain Jane
"sometimes they make mistakes and have bad days like everyone else."

But most of the time it's not mistakes. Don't you get that or what? Do you realize how many servers don't write things down and then forget? That's not mistakes when you don't *TRY* your best, is it? That's the same thing like not studying for a test and then getting a bad grade, well DUH, how is that trying to get by? It's not, it's being *LAZY* and NOT CARING about what you are doing. Same thing with service.

"Before you get angry or rude with someone, ask yourself how you'd feel if you were on the receiving end of that. A little empathy goes a long way."

I don't have "empathy" for servers that don't ********TRY***************** THEIR BEST. Like when I had a waitress that said "I don't add it up" when she overcharged us on a price that was separated on the menu $21.99 $4.99 to add crawfish, but added up on the check which $28.48. If you round each one, you can notice it's not $22 plus 5 is $27. It's her job to add it up, NOT OURS! See, she *(ADMITTED)* she didn't try her best nor did she *CARE* about OUR MONEY, SO WTF SHOULD WE CARE MUCH ABOUT HER'S, HUH? I made sure she got herself $4 on an $85 and something cent check. FUCK HER! I know she couldn't change the price in the computer, but she VERY WELL could have told the manager about it WELL BEFORE check time to fix it so we didn't get the overcharge on our check. I mean she could have noticed that *BEFORE* we got our food even when she was ringing it up by comparing the menu prices to the check or computer prices. NO EFFORT = NO CARING = NO EMPATHY!

Or like when for example when servers don't write down things and then forget things even if you even told them "I am not sure if you want to write it down, because it's a lot" and they don't take your advice which they should be writing ONE thing down even because the moment the server leaves many distractions hit and that ONE thing you may forget even though it's only one thing, it's not like we are the only customers, even then, we have had bad service before. When they don't write it down, HOW AND WHY SHOULD I HAVE "EMPATHY" FOR THE LAZY AND UNCARING WORKERS, HUH?

I am not lazy and uncaring. I would be willing to write down everything the customer asked and reread it with comparing what was in my hands to what they asked for as far as what I could control.

When I see a server bust ass, *THAT* is when I have empathy, NOT when they are lazy and uncaring.

It's not mistakes when you don't *TRY*, IS IT?

For example, this one waitress I asked for a box, a bag, some containers for my condiments, and the check. She brings just the containers. She forgot ALL the rest. WHY? She was TOO LAZY TO *WRITE* DOWN THE LIST OF THINGS I SAID. Then servers complain on the internet about how customers run them, but then you try to ask for everything at once not to run them, and they don't try to help themselves.

I have had that happen several times where servers forgot one thing or another out the list of things I asked.

Like once I asked for more bread, another refill, and extra napkins. The waiter forgot the napkins. It's only 3 things and obviously *YES*, that shows EVERY SINGLE SOLITARY THING SHOULD BE WRITTEN DOWN, because they can't remember them. There's no "EMPATHY" if I see you not *TRYING* to at least remember what I said. That isn't a mistake, that's being *********LAZY*********** ON THE JOB! A hard worker would write orders down and request when a number of times servers don't want to write your orders down. It's RIDICULOUS and you say have "EMPATHY", HOW when they sure as hell aren't ********CARING************ about OUR DINING EXPERIENCE, OUR FEELINGS, OUR TIME when they forget things because they were being LAZY and UNCARING on the job, huh?

You don't see how it's not caring?

Continued next posts:

Springs1 said...

Plain Jane
I mean for example, a waiter once we order a couple of soft drinks, which I also ordered a margarita on the rocks with salt and an appetizer with a condiment. This waiter decided not to get his pad of paper out when greeting as he should to prepare for all of that. Well, he comes back to ask "Did you order water?" THAT SHIT PISSES ME OFF. NOT that he forgot, NO, that he didn't *****************************TRY******************************* TO REMEMBER WTF I SAID. If he would have *WRITTEN* IT DOWN, it would have been on his list and that would have been his reminder, NOT *ME* having to be bothered again and delayed because he brought the appetizer plates with not my drink as he could have.

Do you understand *WHAT* I am getting at?

HOW do you have "EMPATHY" for the LAZY AND UNCARING WORKERS?

Any caring, hard worker would have greeted us with his pad of paper IN HIS HANDS whether or not we said 2 cokes or ordered our meals at the time of greeting. He would have been prepared.

See if he would have came back later and I still didn't have my drink, but he would have written it down as well as even got my husband's drink and the bar drink, I would have not been as pissed at ALL. WHY? At least he would have *TRIED* his best to try to remember what I said. Now I can't prove that he reread his order, but at least he tried and I would go with if he got everything else but my drink, he probably did read the order, just missed it.

Do you understand *WHY* I have almost no empathy now? Most servers are like that waiter, they don't *CARE* about remembering what you asked for. They think you OWE them a tip like they are ENTITLED or something RATHER THAN *EARNING* THAT TIP. WRITING IT DOWN IS WOULD SHOULD BE HAPPENING, but instead servers are lazy and that's why they forget shit.

I know with my grocery list, I would forget A LOT MORE THINGS if I didn't write them down when I was remembering it during the week. Like if I didn't write it down and went with no list to the store, I may remember a few items, but not everything. I certainly wouldn't remember most likely things I don't normally shop for each week that for example my husband told me to get.

If they put 100% FULL *EFFORT* into the service, *THAT* is when I have empathy and sorry to say, not many servers work that hard. They just don't. It's *RARE* to see a REALLY HARD WORKER today.

“(does she even work?)”

Yes 40 hours a week.

Plain Jane said...

Holy shit. Four posts. It took you four whole posts to respond. And you say you work 40 hours a week? Where? The bullshit factory?

I guess I''ll try to ignore your ridiculous, hate-filled word diarrhea and only respond to the actual questions you asked of me. Quotes in italics are from you, my responses in bold. This message is going to be much more vitriolic (look it up Springs1) than my last post, because frankly I think someone who is calling me "lazy" "uncaring" "selfish" "dumbass idiot" without even knowing me is fair game.

Why do you see me as a "BAD" customer, huh? Is it because you are TOO LAZY TO DO THE AMOUNT OF *WORK* it takes to serve me, huh?

Nope. I have "difficult" customers all the time and I'm happy to serve them. But you're a rude, condescending bitch. There is a difference, although you apparently don't think so.

Do you apologize? That's the one thing I find no matter...

Yes. I do. Every single time.

I don't treat anyone like garbage. WHERE THE HELL ARE YOU GETTING THAT FROM, HUH?

Um, yeah. No response really needed for this one.

Actually we are if we are harder workers. I mean think about it, I consider myself better...

Okay, we'll agree to disagree, because clearly you missed my point.

We did go to Ruth's Chris this year actually with my husband's family.

They must be saints (or just as bad as you). I would rather put my head in the deep fryer than go out to dinner with you.

No, I asked for ranch to dip the bread in at Ruth's Chris and other fine dining restaurants we have gone to.

You dip bread in ranch? OMFG, you are a pig. Is there anything you DON'T smother in ranch? And btw, if you are serious about asking for that at Ruth's I guarantee your waitress went back to the kitchen and said "Holy Cholesterol Batman! The fatass at table 21 is dipping our artisan sourdough in RANCH!"

Our bill with the $89 bottle of wine was $293 for just me and my husband.

That's sooooooo impressive. Almost $300 for two people? WOW!!! Again, epitome of trash. Can you see a mirror from that high horse you sit on?

But most of the time it's not mistakes. Don't you get that or what? Do you realize how many servers....


Yes, I'm sure every server is intentionally trying to fuck you over. They don't ever make mistakes, they are just LAZY PIECES OF SHIT who should be SHOT like the DOGS THEY ARE.

That's how you sound.

If I mess up your order, it is because I made a mistake. I am not being lazy, I am not just trying to get people out the door, but when you bag up 200+ orders in an hour, things get a little hectic. And guess what? Mistakes are going to happen. They can be minimized, but that's it. I never go through a full shift without making at least a small mistake. I'm human. But I guess that equates to me being lazy in your eyes, even though I bust my ass every single day to support my family.


I made sure she got herself $4 on an $85 and something cent check. FUCK HER!

Wow. Just wow. No words. I wonder how much human body fluid you've consumed in your life. Have you ever seen the movie Waiting?

Like once I asked for more bread, another refill, and extra napkins...

What the fuck do you want these people to do for you? Lay down a goddamn red carpet and trumpet your fat queen ass into your special booth at the Bee's? So forgetting something is being lazy and uncaring. I am sure you have NEVER forgotten ANYTHING in your ENTIRE LIFE, work-related or not. Hypocritical bitch.

I don't really have time to be responding to you in this much detail, I actually DO work. So next time can you try to condense your hysterical bullshit into just one post? Kthnx.

Springs1 said...

Plain Jane
“And you say you work 40 hours a week? Where? The bullshit factory?”

M-F YOU STUPID IDIOT! DAYTIME!

“But you're a rude, condescending bitch.”

How am I rude may I ask?

I have every right to be condescending since I know more than the servers about the menus and how to do the job. Even MANAGERS I have pointed out things on the menus, signs, and coupons as well as how to do the job without problems.

“You dip bread in ranch? OMFG, you are a pig.”

How is that being a pig? It’s just a dipping sauce. Seriously, you are being ridiculous.

“Is there anything you DON'T smother in ranch?”

Yes, I didn’t eat my steak with ranch.

“And btw, if you are serious about asking for that at Ruth's I guarantee your waitress went back to the kitchen and said "Holy Cholesterol Batman! The fatass at table 21 is dipping our artisan sourdough in RANCH!"

They didn’t say “fatass” I guarantee you that, because I am only 5’0” tall and keep my weight between 98-99lbs. So NO, I am not fat.

“That's sooooooo impressive. Almost $300 for two people? WOW!!! Again, epitome of trash. Can you see a mirror from that high horse you sit on?”

My point of that was to say that service isn’t any better at expensive restaurants than the chain restaurants.

“Yes, I'm sure every server is intentionally trying to fuck you over.”

They do when they don’t put forth *EFFORT* into the job like not writing down orders.

“If I mess up your order, it is because I made a mistake. I am not being lazy, I am not just trying to get people out the door, but when you bag up 200+ orders in an hour, things get a little hectic. And guess what? Mistakes are going to happen. They can be minimized, but that's it. I never go through a full shift without making at least a small mistake. I'm human. But I guess that equates to me being lazy in your eyes, even though I bust my ass every single day to support my family.”

I am not talking about hard workers if that’s what you are. I am talking about lazy, uncaring workers that *WING* it all the time like taking food orders without writing them down. Taking request without writing them down and then forgetting.

“Have you ever seen the movie Waiting?”

At least twice, SO?

“So forgetting something is being lazy and uncaring.”

No, NOT *************************PUTTING FORTH EFFORT TO WRITE IT DOWN********************************* IS BEING LAZY AND UNCARING STUPID IDIOT. As the waiter approached our table to see how we were doing, he should have his pad and pen *READY* to take several request so he could *TRY* to remember what I said. Then, *****REREAD********* HIS LIST AND GO DOWN IT BEFORE COMING BACK TO THE TABLE WITH ALL THE ITEMS I ASKED FOR the refill, the bread, and the napkins. Get what I am saying now?

Not that he forgot something, but that he didn’t put *ANY*********************************EFFORT*********************************** INTO **************TRYING HIS BEST TO REMEMBER WHAT I SAID STUPID********!! If he would have forgotten the napkins with him writing it down and assuming he would have reread his written order, I would not be pissed about it, I would have let it go, it’s just napkins forgotten a simple mistake, but that’s not what happened. He put ********ZERO************ EFFORT********** INTO TRYING TO REMEMBER WHAT I ASKED FOR!

Remember work is work. It’s not supposed to be I am going to stand here and try to memorize what the person said. This is where you put forth *EFFORT* just like I said as if you didn’t study for a test. If you still make a bad grade after studying, hey, you put your all into it, but if you didn’t study at all to play around, WTF do you expect? SAME THING WITH SERVING IDIOT! THERE’S *NO* DIFFERENCE IN THAT THAN ANYTHING ELSE IN LIFE THAT YOU DO! Life takes *EFFORT* to achieve goals which is for the server to make good tips.

Plain Jane said...

Okay, I really do have to leave for work soon so I'll make this short and sweet. First, two things: you admitted you work at the bullshit factory M-F in the daytime. Good to know. Also (regarding the ranch), I would have called you a fatass regardless of whether you were actually fat, because that kind of behavior is fatass behavior.

Also, you didn't douse your steak with ranch? Well thank God for small miracles.

Here is a direct quote from your last response:

“And you say you work 40 hours a week? Where? The bullshit factory?”

M-F YOU STUPID IDIOT! DAYTIME!

“But you're a rude, condescending bitch.”

How am I rude may I ask?


Do you not see the irony in this quote? Are you really that deluded?

Please seek therapy. You clearly need it.

Springs1 said...

Plain Jane
"I would have called you a fatass regardless of whether you were actually fat, because that kind of behavior is fatass behavior."

The pot calling the kettle black here with you saying I am a rude bitch, LOOK IN THE MIRROR at *WHO* is calling *WHO* NAMES!

You are mean.

"Do you not see the irony in this quote? Are you really that deluded?"

No, because you came on here being mean first, remember that.

"Please seek therapy. You clearly need it."

NO, YOU DO that you don't realize a lot of servers don't try their best.

It's funny how you never mentioned the fact that I proved you wrong about that most servers don't try their best.

Don't you get it's not that they forgot that bugs me, it's the NO *****EFFORT******** that bugs me that shows they don't *CARE* about if they give us good service or not and they show they are very lazy on the job?

Springs1 said...

Plain Jane
"because that kind of behavior is fatass behavior."

Very Stereotypical don't ya think? So people can't be different?

Plain Jane said...

No, because you came on here being mean first, remember that.
Um, what? You've spent years of your life on this blog and others being a cunt. I told you my second post was going to be vitriolic (did you loom it up or did you cover your dictionary in ranch and eat that too?) because of the names you had already called me. Yes, I am being mean to you. No, I don't care. You are a fucking nasty stanky bitch and you deserve it. I'll keep insulting you if you keep insulting me. Got it, ************IDIOT***********? It doesn't feel good, but somehow you think you're entitled to act like that and no one else is. Taste of your own fucking medicine, you pathetic mid-thirties whore. Stop eating like a cow, it's going to catchy up to you, you greedy fucking ranch guzzling pig.

Springs1 said...

Plain Jane
"You've spent years of your life on this blog and others being a cunt."

NO, I have spent years trying to prove to *SOME* servers how to they are lazy and uncaring they are.

I have proven I know more than they do a lot of the time.

"You are a fucking nasty stanky bitch and you deserve it."

You are just saying that because I PROVED YOU THE FUCK WRONG! Do you still NOT GET IT DUMMY? I am not mad at the servers forgetting things, I am mad at them for NOT ********TRYING THEIR BEST***********! NOW DO YOU FINALLY GET IT STUPID ASS? I bet you do and that's why you are sooo pissed, isn't it?

I am not not any of those things you called me and you know it. How is it nasty to like ranch with bread? I think it's gross that people like ketchup with fries, but I don't go around calling people nasty names because of it.

I don't deserve someone not to try their best because I am willing to *PAY* for good service, most servers aren't WILLING to do the *WORK* for it.

As I said before in one of my previous post, if that waiter would have greeted us with a pad and pen writing down the soft drinks, margarita, and appetizer with condiment order, then forgot, no harm, no foul I would accept that, but that's not what happened, he didn't *WRITE IT DOWN*, so that's why he had to come back to our table to ask "Did you get water?" The reason why that pisses me off to no end is that he was being lazy and uncaring by *NOT* putting 100% FULL *****EFFORT******* into his job. I mean they *expect* a good tip, but aren't willing to put forth the effort to make that good tip. They want the money, but don't want to actually **********WORK********** FOR IT!

So you are just maddddd I proved that you thought I was talking about real mistake where servers actually put forth effort, NO, I was talking about the LAZY and UNCARING servers that WING IT by not writing things down, NOT verifying the orders for obvious errors, not going through the list of request on their list, etc.

You seriously think most of these servers really make real mistakes? If you do, you are stupid and very naive. Most servers don't put 100% full effort into the job and you know it. You even know when you go out to eat that you wouldn't want someone to be lazy and not care. Why don't you want to admit that, huh?

"you pathetic mid-thirties whore."

Actually I waited to have intercourse when I was 25yrs old when I got *MARRIED*, so *******NO******** I AM NOWHERE NEAR A WHORE! I bet that is YOU, aren't I right bitch?

"Stop eating like a cow,"

I can eat how I want to. You have CONTROL ISSUES! WHAT A CONTROL FREAK YOU ARE!! This is AMERICA, I can do WTF I want to do!

"it's going to catchy up to you, you greedy fucking ranch guzzling pig."

It may one day, but so far I been able to keep my weight down. I also on Fridays still eat less than 500 calories so I can eat a lot of food on Saturdays. It does work because I got myself back a couple of pounds just by doing that. Whatever I am doing works obviously since I am not fat and NEVER been fat.

Plain Jane said...

You are the spawn of Satan. Do everyone a favor and overdose on your precious ranch.

Springs1 said...

Plain Jane
"You are the spawn of Satan. Do everyone a favor and overdose on your precious ranch."

No, I am hard, caring worker, you aren't if you so mad about this. Seriously, most of the time you don't get mistakes, you get LAZY ASSES THAT DON'T GIVE A FUCK! Handing you food and not even knowing which table had what. We have had that happen before a number of times from OUR OWN SERVERS EVEN! You compare your written order to the food BEFORE handing it over to a table. Any hard worker knows this.

You are just mad I proved you the hell wrong. That's why you have NOTHING to say back to me but insults.

Hard workers don't make as many mistakes because they put forth effort into the job.

Plain Jane said...

I have nothing to say but insults because logic doesn't work with you. It's like trying to reason with a pig. Nah, the pig is smarter. Probably better looking, too. My first post was gathered and relatively nice considering how vile you actually are, but once you came back with all your long-winded bullshit I figured I'd not waste my time. Do you like being treated like shit? You must, because you bring it on yourself. I note how you don't comment on the ranch insults. Must be a heartstring. You proved me wrong on what? The fact that you're a pathetic little pussy who rants on the internet like some kind of big shot? No, you didn't prove me wrong. You proved my point.

I'm mad? Lol. I'm enjoying this, honey. It's fun watching you get so worked up. I can almost see your red little face and hear the steam.

Springs1 said...

Plain Jane
I thought you had work? HMMMM, seems like you lied there or are you playing around at work, huh?

"You proved me wrong on what? No, you didn't prove me wrong. You proved my point."

On the fact that it's no mistake when servers don't try their best. Are you too stupid to remember what you originally talked about on here, huh?



Plain Jane said...

I happen to live in a state that has legally required breaks, although you would probably dismiss that as me being a lazy piece of shit. I can hear it now:

"What! Who thinks these LAZY and UNCARING workers *******NEED****** a 30-minute unpaid break on a 9-hour shift! WHY do they need to fucking **SIT DOWN**??!!!! Try thinking about the ******CUSTOMER******* and not your own STUPID needs like water, food and the bathroom!!!!"

Bitch.

I try my best, I don't have to give a damn about how hard anyone else tries. That's not my problem. And you act like every single server in the business is terrible. That's not true. If you keep getting bad service over and over, it's because you come off as just as much of a bitch in person as you do online. You've proven nothing.

Plain Jane said...

By the way, it's funny that you're calling me stupid, telling me I have control issues, etc. Regardless of whether those things are true (I don't think so but you'll probably disagree), really? I mean, I have control issues for insulting you about your eating habits? You're the woman who takes away a tip if someone refills your drink without asking. And I have control issues? Yeah.

Springs1 said...

Plain Jane
"Bitch."

NO, that's *YOU*, NOT ME!

"If you keep getting bad service over and over, it's because you come off as just as much of a bitch in person as you do online."

NO, it's not. I am a VERY NICE person actually *NICER* that most servers are to us.

"You've proven nothing."

No, I have proven A LOT of things and you know it.

"By the way, it's funny that you're calling me stupid, telling me I have control issues, etc. I mean, I have control issues for insulting you about your eating habits? You're the woman who takes away a tip if someone refills your drink without asking. And I have control issues? Yeah."

How is that "CONTROL" issues if I want to not be controlled, huh?

It's control issues that the *SERVER* wants to CONTROL MY DINING EXPERIENCE WHEN THEY AREN'T *********PAYING********** A TIP********** FOR THAT DECISION TO BE MADE IDIOT!

Of course everybody wants to control their own money. If they don't, *THEY* should tell their server that's what they want in their service when they get greeted. No servers are mind readers and everyone is DIFFERENT in this world that likes different things different ways, so WHY serve the same to everyone if not everyone is the same, huh?

You have control issues. I don't want to control anybody's dining experience. I want what *I* want for *MY* money.

The only person I am controlling is the server because I am *PAYING* for that in the tip by in a sense, being their own boss so to speak during that time I am there.

When the server pays *MY* TIP, *THEN* they can decide what I want to order by ordering for me, GOT IT CONTROL FREAK BITCH WHO THINKS PEOPLE SHOULD NOT GET TO ORDER FOR THEMSELVES!

It's called "CUSTOMER" SERVICE FOR A *REAL* REASON! It's not called "SERVER" SERVICE, is it?

June said...

My perception of Springs 1 and her RANT:

She's 36 as of 2014

She's from Louisiana

She was raised in a rural area.

She vacillates between 90 and 99 lbs.

She's 5'0

She weighs herself every day "on a doctor's scale"

She diets on a 500 cal diet on Thursday to loose enough to be able to pig out on weekends.

At age 20, she went to work part time on and off in a doughnut shop. This is the extent of her work history.

At age 20, she went to college. 1998 - 2000.

She obtained her driver's license at age 21.

She lived with her parents until she got married at
age 24, in 2002.

She states that she did not have "intercourse" until she was 25 years old and married.

She is on the pill.

She has no children.

She doesn't cook well and prefers to "eat out".

She loves fast food and QSR food.

When not eating fast food, she chooses corporate model restaurants such as Chili's, Outback Steak House, Apple-Bees, etc.

She likes double shot drinks. Her favorites are
Margarita, White Russian, Long Island Iced Tea.

With her height, weight, and gender, her body can process 1.5 oz of alcohol per hour. Therefore, she should be paced at 1 drink every two hours. If given a second drink too early, she's intoxicated.

No one knows if she's "pre-gaming" at home before she goes out. She could very well be arriving at restaurants already intoxicated and less inhibited, hence her irrational thoughts and rigid behavior.

Her life revolves around food, weight maintenance and dieting, blogging (really not a blog...more a RANT), and perceived persecution from Food Servers and Bartenders, and additionally she is branching out to blog (RANT) on how rude and inconsiderate other drivers are.

She is obsessed with taking turns, who's first, and keeping track of the perceived errors and mis-judgements of others, especially those in service positions and in which she is a customer. It is apparent she has done little traveling and lacks exposure to other cultures where the idea of getting in line or "taking turns" is foreign.

She is highly sensitive and hyper-vigilant for any perceived disrespect, being slighted, feeling unloved, and being uncared for by workers in the service industry, and additionally by other drivers with whom she must share the road.

She is unable to empathize with the needs, duties,
job requirements, or lives of other people.

She lacks cooperative communications skills and appears to used to getting what she wants by complaining.

She chooses to vent her anger and frustration on a captive audience who cannot escape her, i.e., Servers and Bartenders who are working a shift and cannot leave the area she chooses to patronize. This is a true Bully.

She believes her rudeness, demanding nature, intolerant hatefulness, bad attitude, lack of courtesy, narrow minded ignorance, childish impatience, and immaturity to Hospitality Industry Workers are justified by the fact that she is a customer, and that she holds the power of doling out a Tip. She states that she is essentially "their boss" for the duration of the time she is at their table. Translation: I own you, you are here to serve me, and if I don't get what I want FIRST, and when I want it, how I want it, where I want it.....you will be "stiffed" out of your tip BECAUSE YOU ARE A FAILURE.

Springs 1 aka Lords of Acid is a very sick, maladjusted, dysfunctional woman. In patient therapy would be best, but long term mental health counseling and drug therapy are the most commonly offered treatment. She would be well to seek treatment before the police just pick her for a "72 hour" psychiatric observation stay. At the rate she's going, that's where she's headed, if someone doesn't put a Restraining Order out on her first.





June said...

From Psych Central:

A personality disorder is an enduring pattern of inner experience and behavior that deviates from the norm of the individual’s culture. The pattern is seen in two or more of the following areas: cognition; affect; interpersonal functioning; or impulse control. The enduring pattern is inflexible and pervasive across a broad range of personal and social situations. It typically leads to significant distress or impairment in social, work or other areas of functioning. The pattern is stable and of long duration, and its onset can be traced back to early adulthood or adolescence.

June said...

This is straight from the Horse's Mouth.

Springs 1 posted this....posting her personal life details is just another example of what a demented, dysfunctional person she is. I believe she must be in Peri-Menopause and doesn't realize it.
I have been MARRIED since MAY 2002 YOU IDIOTIC FOOL. I have had in the past a 3yr 3 month relationship that the guy decided to move to another country. I had a year and 4month relationship in high school. I also have had a few dates after that relationship ended in high school. I also went on 10 different dates off the internet and met my husband on yahoo personals. He asked me to marry him in a little less than a month, which we were engaged a year and a half, then got married. 160 people were at our wedding. I had 4 bridesmaids. My point is, YOU ARE STUPID!!!!!! I am a sexy girl that can get anyone she wants. Some things that have stopped me from getting dates when I was younger are being shy and guys only wanting sex instead of a LONG TERM relationship. I NEVER would go up to a guy to ask him on a date, because I was too chicken shit to do it. That's why the internet was so cool, because you can get rejected without evening meeting in person. I am also picky with people that I had gone out with. I didn't want a smoker or a person that had wanted pets in their home. Those are issues I WILL NOT tolerate in a home I live in. Pets are nasty living in a house with their peeing and pooing. Smoking in the house would could give me lung cancer or heart disease even though I don't smoke. My point is, I CAN get people and even had offers since I've been engaged and married even. One guy at Wal-Greens was asking to see my ring, because somehow he didn't believe I was married. He wanted me, but too bad, I am HAPPILY MARRIED.

OK....I ask you what kind of sane person posts this kind of response to an anonymous stranger? Someone out of touch with reality.